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“July/August 2013” 4 of 5 stars
Review of Grand Palladium Palace Resort, Spa & Casino

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Grand Palladium Palace Resort, Spa & Casino
3.5 of 5 Resort (All-Inclusive)   |   C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #29 of 98 Hotels in Punta Cana
Croydon, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“July/August 2013”
4 of 5 stars Reviewed September 4, 2013

6th time we have been to the Dominican Republic late July through to mid-August, & the 6th time we have managed to enjoy almost perfect weather (rain during the night).

We were due to stay in the Grand Palladium Bavaro but First Choice (Sharon is their brilliant rep) identified that their building works would be intolerable so we were upgraded to the Palace. A very good move on First Choice's part.

There's no doubt in our mind that the Caribbean coast (La Romana, Bayahibe) is the place to go, primarily because the hotels are that bit smaller & are a bit more personal. The Punta Cana/Bavaro resort & hotels on the Atlantic coast are too large and there's a much more commercial feel about the place - best exemplified by the non-stop motorised water sports. The beach vendors are no different, they'll soon realise that you're uninterested and will leave you alone - just smile and say "No thanks" through the first day.

The Grand Palladium resort is huge. Whether, being out-of-season, it can really cope with anything near maximum capacity I seriously doubt - there were times in Las Torres restaurant at dinner in the evening on Fridays and Saturdays when the basics (sufficient clean cutlery, crockery and glasses) weren't available and the serving staff were struggling to cope. But there's plenty of choice and our 2 (usually fussy) early teenage children were happy.

The rooms (we were in Villa 84) were OK, but as others have remarked they do need some overhaul and upgrading. I personally don't like the large bath taking up space in the bedroom, I'd much rather have a larger shower room & lavatory. The air-conditioning worked albeit noisily. Better to be cool and not hear the thunder during the night than be awake & sweating!!

We were hoping to try the a la carte restaurants but as we hadn't packed long trousers for our 12 year old son so we were refused entry and gave up trying. This is probably one of those underlying "impersonal" reasons that made me think "OK we won't be using this hotel chain again however hard you try!"

The beach is perfect, the swimming pools are scattered throughout the complex, and there are plenty of different restaurants and buffets to try. The grounds are immaculate and there's plenty of wildlife to look out for. But, hard as I tried, I much prefer the Caribbean coast and the (smaller) hotels there. My "rule of thumb" is that if there are happy Europeans (particularly Germans and Scandinavians) at a resort then the standards are OK, and I can just about tolerate cigarette smoking. I didn't see or hear many Europeans, and too many people insisted on smoking particularly in areas where there were lots of children.

Having written what does seem a bit negative overall, we'd be back to the Dom. Rep. every year as it is much better value (for about the same amount of money) as all-exclusives in Europe. Just the tropical storms and hurricanes which can make or break things, and we've been lucky every time.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, October 1, 2013
Dear anje-roo,

From the staff of Grand Palladium Palace Resort & Spa we want to thank you for dedicating your time to share your experiences concerning your stay.

We try to provide a good team, service and facilities at the height of your needs.

We greatly appreciate that we have totally satisfied your well deserved vacations.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Mont Belvieu, Texas
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 2, 2013

Our travel group of 18 people went for vacation in July. The room we had was completely unacceptable, however you could upgrade for an additional $200.00 per week. That should have been our first clue. The majority of our party spent several days with diarrhea. One person in our party could not get the safe to work had $800.00 stolen out of there room. Another went into the Casino to play his free coupons and got scammed out of several thousand dollars. After returning to the U.S I did some research and found that the scam had been performed on numerous people. We plan a vacation each year for our group, out of the past 5 years we have been doing this, this was absolutely the worst

Room Tip: You have to upgrade. The rooms purchased from the travel agency were terrible
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  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, October 1, 2013
Dear 151BillC347,

Received a warm greeting from the staff of Grand Palladium Palace Resort & Spa, we want to thank you for dedicating your time to share your experiences concerning your stay.

We would like to apologize for the inconvenience you had during your holidays, we assure you we will consider your suggestions to improve our services.

Once again thank you very much,

Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

Excellent resort with very nice infraestructure, food, services, room, restaurants, personnel and very importan, it has a quality certification Of service and infraestructure. I'll to plan next ti e of my vacations there.
I was in the Grand Palladium Palace.
My name is

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, October 1, 2013
Dear Ana M,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Palace Resort & Spa.

Thank you for choosing our Hotel for you and your relatives and for trusting that we will give you your well deserved vacations.

We will be waiting for your next vacations.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

My boyfriend and I just got back from a trip here and we had a fantastic time. This was our first vacation together and with our limited budget, we definitely got so much more than we expected! The buffets were amazing with almost any food you could ever want including the amazing fruit! All the workers were really good at asking what we wanted to drink and if we were enjoying our meal. The sit down restaurants were just as good with a vast array of options for people with all different tastes. The bar tenders were all so friendly as well as the rest of the staff. Everyone was so helpful and the maids did an amazing job - our room was always super clean and they even fix it twice a day leaving flowers around the room as well. The beach was beautiful of course and the pools were awesome - many of them connected and we basically had our own private pool! August is definitely the time to go. The only negative is all the sales men on the beach trying to sell you excursions but the whole experience is so great it isn't even that big of a bother! We would definitely recommend this hotel and thought the whole experience was a 10 out of 10!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, October 1, 2013
Dear Linz12345,

From the staff of Grand Palladium Palace Resort & Spa we want to thank you for dedicating your time to share your experiences concerning your stay.

We try to provide a good team to our guests; we greatly appreciate that we have totally satisfied your well deserved vacations.

Thank you very much.

Best Regard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 31, 2013 via mobile

We stayed in a loft suite. Two beds upstairs and one pull out couch downstairs. The pullout did not have an appropriate mattress and was held on the metal supports with makeshift pillows. We tended to use this bed to watch tv while the kids were sleeping upstairs, this was super uncomfortable due to the inadequate support because the mattress was drooping between the metal and the pillows kept moving out of place. Horrible. The rooms were kept really clean by the maids daily and the mini bar was restocked daily. If we needed extra water there was no problem asking the mini bar guy. My daughter had an accident in the kids pool section with the shipwreck. Beware all parents the water slides are FAST. My daughter slipped and fell head first, knock her front teeth loose. The doctor on the premises was very nice and referred us to a dentist. There were always sun beds available on the beach and could easily find shade close to the beach bar. The pools were really nice and clean. The buffet always had nice food variety. The a la Carte's were good too. Our fave was the tepenyaki but the experience depended on the team u got. We went twice first time was an awesome experience the second was mediocre. Overall we had a great family vacation. With lots to do to fill your day. The staff were all really nice. My kids loved the mini club and I loved that it was clean and modern. They provide parents with a cell phone so if kids are missing parents they can call you to come. I loved that. I would go back but hopefully they fix the sofa bed mattress situation because it was honestly disappointing to see that they expect ppl to sleep on that. My kids loved the train rides and so did I :) the prices at the gift shop are ridiculous, save ur money and buy at the airport because they sell the same for a fraction of the price. Despite all that I would go back.

Stayed August 2013, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, October 1, 2013
Dear OACS,

We are really thankful for the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

Thanks for highlighting these details; we work to improve every day.

Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 31, 2013

This was an extended family vacation - we needed 8 rooms in close proximity to each other - we were never fully accommodated. Disappointing. The air conditioning in my room would not go below 82 degrees - our requests for maintenance were ignored. The lobby should have been a comfortable relaxing place to meet up with our group- it was too warm which could have been easily rectified. Our requests to turn the ceiling fans on and in some cases just have them going in the right direction were ignored. The drinks were not good... didn't expect top shelf brands but was surprised at the cheapest quality alcohol served. Dinners should have been enjoyable- but the ever changing - need a reservation- don't need a reservation- made dinner planning difficult. The food at the ala carte restaurants was not good and the buffets were barely acceptable and it was hard to find a plate or class that wasn't chipped. The wine served tasted like vinegar and was mostly undrinkable. The pools were in need of refurbishing. The grounds should have been lush in greenery and flowers but it was minimal at best. The beach was lovely and had enough lounge chairs but that alone is not enough to rate this resort anything above poor.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, October 1, 2013
Dear patlynnfe,

On behalf of Grand Palladium Punta Cana Resort & Spa,, we want to thank you for the dedicated time you spent to share your suggestions.

Politely we would like to apologize for the inconvenience, thanks to you and other customers suggestions we are working to improve our service.

One more time thank you very much,

Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 29, 2013

Our stay was 08/18 - 08/25/2013. Upon arrival our room was not ready, mind you check in is 3pm - it was 3:45pm. The porter overheard the conversation and said, "no no your room is ready come with me." He wanted the tip, so he took our baggage to our room and it was very evident that the room wasn't ready. The housekeeper had not mopped the floor or cleaned the shower in the bathroom. Once we began to settle in I began to notice a distinct odor of urine. Yes, urine - I was able to locate the source of smell and it was coming from our closet. I called to the front desk asking for someone to come clean the closet and she didn't show up until 8:45pm!!! Someone unfortunately mistook the closet for the bathroom and it was DISGUSTING!!! We dealt with it, I complained three days in a row because the smell was not going away, no matter with the amount of lemon cleaners they had urine just doesn't go away. This was in villa 93.
FINALLY after complaining for three days the front desk offered a room switch - so on Thursday we were shown a new room in villa 92, it was dirty but we were told by Luis at the front desk that the room would be ready by Noon and to pack all of our things and they would move our stuff. We came back from shopping and the old room was clean, our stuff was moved and we asked for the new room keys (btw it was now 2:30pm). We got to the new room and it was STILL DIRTY!!! I was fuming - we spent a LOT OF MONEY for this trip, saved for two years and the service with this situation was HORRIBLE!!! I asked to speak with a manager and was told they would call my room when available and or leave a message on the phone. The housekeeper and her supervisor quickly cleaned the room when we left to go for a walk and lunch.
Due to it being "low season", we only had two restaurants to choose from other than the Ala Cartes. La Bohio opened on Friday the 23rd for lunches only and on Saturday the 24th that really was our best lunch. And unless you are a VIP forget about getting dinner at an Ala Carte unless you wait in line as early as 5:30pm for that particular night. During "low season", they have less staff on hand, less restaurants open and only bartenders at the bar. We were served ONE TIME at the pool by a waitress - again, horrible service. William and Jamal at the Palace Pool were FABULOUS! They were making every effort to make us comfortable knowing that it was our first time there.
Manuel in Las Torres was also FABULOUS!!! By Friday of our stay he was saving us a table because he knew the times we would be in to eat and what our preferences were for meals. His service, dedication to making us comfortable was nice, but the food became boring because it was too predictable day in and day out. The lack of variety, fresh fruits (pineapple, hit or miss, papaya and watermelon were always too ripe), and even lettuce salads were poor. However became addicted to Cafe Con Leche for sure! Yudi and Veronica were Manuel's assistants and they were great too!
It's too bad that we had this type of experience, we had nothing to compare it too, however the people we were with raved about these types of vacations and had stayed at the Grand Palladium White Sands and had an AMAZING TIME - they too were VERY disappointed. We will try again but never at the Grand Palladium in Punta Cana. Regardless of "season" there should be more to choose from as people are always going on a vacation. I would be happy to try another Palladium but a bit reserved about the entire process again.

Room Tip: Villa's 92 or 91 in the Palace section do have great views - second floor is best because the fi...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, October 1, 2013
Dear CathrynM1166,

Received a warm greeting from the staff of Grand Palladium Punta Cana Resort & Spa,

We apologize for our services and that we do not full fill you expectations as well. All comments are very important for us, once again thank you very much;

We hope to see you soon at our resort.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Palace Resort, Spa & Casino

Address: C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Casino Hotel in Punta Cana
#23 On the Beach Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#43 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Palladium Palace Resort, Spa & Casino 3.5*
Number of rooms: 420
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bávaro Resort & Spa, and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
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Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

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