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“A thoroughly enjoyable stay at this great beachside hotel” 5 of 5 stars
Review of Grand Palladium Palace Resort, Spa & Casino

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Grand Palladium Palace Resort, Spa & Casino
3.5 of 5 Resort (All-Inclusive)   |   C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #32 of 101 Hotels in Punta Cana
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“A thoroughly enjoyable stay at this great beachside hotel”
5 of 5 stars Reviewed July 22, 2013

My girlfriend and I had a 10 night stay at the Grand Palladium (9th July to 19th July). I cannot fault the hotel and staff n any way. When we arrived, the usual welcome drinks were offered and we were upgraded to the beach side suites. Wow is all I can say. All right the fixtures and fittings may be slightly dated for a 5 star, nevertheless fully functional. We had very minor problems with the room (noisy air con, flush problems with loo) - all these were taken care of almost immediately - the problems did not recur once tended to. Brilliant.

Food is out of this world and the choice plentiful. I would take this opportunily to prsonally thank ''MELKY'' (the butler). This woman is all about customer service and customer satisfaction. A professional in every sense of the word and an ever smiling face. The Mangement there should consider promoting her!, she's that good. A big thank you for all that you did for us, from the ''Indian guy'' and his Spanish girlfriend MELKY. I must state that AL the staff there are brilliant. I have been to many ''all-Inc's''.......this was my 3rd time in the Dominican......the Palladium was/is by far the best stay ever....

The only downside is that the hotel gets very busy (not surprising seeing how good it is) - that all the good sun bathing spots get taken up/reserved (the ones with a bit of shade), so if you're not an early riser you will struggle to find a good spot to perch on the either beach or swimming pool area. Not a problem for us as we're both early risers (6:30 am!!).

Thank you to all the staff and management at this hotel. I will definitely return.

Room Tip: If you're an avid tea drinker like myself.....take your own tea bags. I found the local tea slig...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, August 29, 2013
Dear Atboy,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Palace Resort, Spa y Casino.

Comments like yours are the best motivation for us and our team, thank you for choosing our Resort, we will be waiting for your next vacations.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
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  • English first
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English first
Cambridge, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 21, 2013

I had the pleasure of spending the week of July 13-20 at the Grand Palladium Palace Resort, Spa and Casino. I travelled with my daughter, her husband and 8yr old son as well as my friend.

None of us could find one single thing to complain about!

The staff was very friendly and helpful. Sure, some had very limited English but that's what I would expect in a country where Spanish is the mother tongue but our questions would get answered.

The Dominicans have 2 speeds, slow and stop. Once you experience the heat there you will only have 2 speeds as well so be patient. Remember, you are on vacation, don't be in such a hurry!

The wait staff was more than willing to give us Spanish lessons and were very patient as we practiced. We found the servers in LAS TORRES, the restaurant directly across from the Palladium Palace lobby to be more friendly and entertaining. When you go look for Isreal, Hector, Jose Louis or Franklin. Sit in any of their sections and you will be well taken care of!
Please remember to tip though. The Dominicans need their tips. I was surprised by the number of guests who would leave without even leaving a $1US bill on their table.

Food was plentiful and tasty. We chose to dine at the buffets having tried the Steakhouse and not being overly impressed. Actually, the steak and ribs at the buffet were better than what we had at the Steakhouse. The Japanese restaurant was very entertaining and food was OK. Can't speak for any of the other a la cartes though, sorry.

The pool areas were kept clean, there were lots of shaded areas for lounge chairs. The same goes for the beach. The pools were a good size and never did you feel crowded. I was totally impressed by how clean the poolside washrooms were kept!

The television may not have been a modern flat screen but it worked well and had a good selection of American English channels.

Air conditioning it the room worked very well.

The safe worked fine. There would be no chance of a staff member getting in to it since you create your own 6 digit code to open and close it. The secret is to remember to enter your code to lock it.

The bar fridge was kept stocked with pop, beer and 2 large bottles of Dosani water for drinking and brushing teeth. Do NOT drink the tap water!

There was a wide variety of toiletries provided including toothbrush, toothpaste, razor, shaving cream and comb. It was a pleasant surprise!

My daughter, son-in-law and grandson had a loft room in which the air conditioning was not working on the lower level. They were moved to an upgraded room as soon as one became available which was our second full day there.

My friend and I did have a down day due to our own carelessness. We spent our first 2 days in the water forgetting about the kind of burn you get doing that.

My grandson spent a couple of days at the Kids Club and really enjoyed himself there. It is one incredible facility and the staff is terrific with the kids! I was wishing I was a kid and could spend some time there after I took a tour of their building.

The resort is expansive but there is a train that takes you from one end to the other with many stops in between. If you are staying at the Palladium Palace and want to go to the Sports Bar you will need to take the train.

As I said at the start, we could find absolutely nothing to complain about the resort or staff. Our main complaints were about the ignorance and rudeness of the guests. I am now planning a winter getaway to the Grand Palladium Palace Resort, Spa and Casino!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, July 23, 2013
Dear flossie2081:

Received a warm greeting from the staff of Grand Palladium Palace in Dominican Republic. We thank you for sharing your experience. It is a pleasure for us to know that you and your family spent a very pleasant vacation in our hotel, that is our main goal and we are very pleased.

We'll be waiting for you in the winter with open arms and a very warm weather.

Best regards.
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Mableton, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 14, 2013

Grand Palladium Palace Resort and Spa is a fantastic resort!!!! From check in to check out the experience was awesome!!!! I stayed in a loft suite garden view room and it was spacious and very clean!!! I had a group of 15 with me and everyone only had great things to say about their rooms. One of my group members had a loft suite ocean view room and the view was perfect as they was getting at the resort. The maid came and cleaned the room every day, on time and made sure she asked if we didn't put our signage on the door to make sure we didn't forget. She deserved the tip I left for her!!!! The grounds was so beautiful!!!! They were always kept clean and the workers was always seen cleaning making sure it was kept very nicely. The pool area was also kept very clean. The beach was so serene!!!! I just loved the atmosphere!!! Although the resort was a family resort, the kids had their own activities in which made the adults very happy!!! The food was outstanding!!! All of the restaurants that I visited was great!!! The Chinese, Japanese, Buffet (all three), and Mexican restaurants were all great!!! Now of course I have to speak about the wonderful staff!!! The entertainment staff, even the bell boy (men) were great and kind.

I can say that this resort is more than 5 stars in my book and I will definitely visit again!!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, July 16, 2013
Dear SBethea,

We are really thankful for the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

We will be waiting for your next vacations.

Thank you very much.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 11, 2013 via mobile

Don't go here! Outside is beautiful. Once in the room it changes! Rooms are dated... And many things don't work or work poorly. Our fridge was unplugged... Because it didn't work. Our safe deposit box ( which we were told by our vacation rep not to ever leave without using.... Didn't work. My husband spent 6 hours our first day trying to get someone to come put a new battery in it. Once they did we went thru the same scenario for the next two days. Apparently pulling a random used battery from your pocket is the solution? Our shower door wouldn't close- air conditioner ran but didn't cool... Room was 80 degrees all week... The pool is falling apart and twice there were turds in the water. William at the bar and Alex at the buffet are AWESOME. Went out of their way for us. The lobby and maid staff speak VERY little English which compounds any issue you have. Beaches are beautiful! Excursion ( Stingray Bay) was wonderful! Punta Cana was very nice this just isn't the resort we'd planned on.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, July 16, 2013
Dear panthers56,

Received a warm greeting from the staff of Grand Palladium Palace Resort, Spa y Casino, we want to thank you for dedicating your time to share your experiences concerning your stay.

We apologize for our services and that we do not full fill you expectations as well. All comments are very important for us, which is a valuable tool for us to continue improving.

Once again thank you very much; we hope to see you soon at our resort.

Best Regards.
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Hopewell Junction, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2013

The was best vacation my family ever had. The people, the food and the grounds make this place heaven on earth. All inclusive also meant a lot to a family of five. I will definitely visit this place again, SOON

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, July 16, 2013
Dear daniel n,

With all or affection we want to thank you for your commentaries, also, thank you for choosing Grand Palladium Palace Resort, Spa y Casino as your special gateway.


We will be waiting for your return.

Greetings.
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Carrollton, Texas, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

I stayed here from June 29-July 6, 2013 with a group of 22 people for my wedding, and had an amazing experience. The staff is very friendly and welcoming. Food in the buffet is good. We ate at the Japanese and Brazilian restaurants, and the Brazilian was my favorite. There are no reservations, so you do have to get in line at 6pm to get your name on the list. The beach is gorgeous with convenient bars on the sand (cups are a bit small, but they will fill up any glass you bring, so plan on packing an insulated glass!) Rooms are nice, but the beds are a bit hard. Skip the snorkeling excursion, there's not much to see. Dolphin Explorer is amazing, and the dune buggies are lots of fun (be prepared to get muddy!).
The wedding was beautiful, and easy. I met with a planner for about 1/2 hour for the details and everything was planned for me, down to the nice little surprises like rose pedals on the bed when we got back to our room. We had our reception at the Brazilian restaurant and it was fantastic.
Overall, I would absolutely recommend a stay here. It's great for the price, and we didn't want to leave!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, July 16, 2013
Dear Viviana E,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Palace Resort, Spa y Casino.

Comments like yours are the best motivation for us; thank you for choosing our Resort for you and your relatives and for trusting that we will give you your well deserved vacations.

We will be waiting for your next vacations.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 5, 2013

No English spoken unless they see money. The buffet looks like slop in a steam tray even all the employees beg for money. Treat yourself and spend the extra and go to a nice place and have fun. Screaming in halls all night people fighting and telling slamming doors and kids screaming in hallways. The only way this could be good is to stay drunk 24/7 and the rooms are so old and stink and what air you get is not much. The one good thing is what employees that can speak english agree it has become run down

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, November 5, 2013
Dear. Mrs ./ Mr. Storm.

On behalf of grand palladium Palace Resort and Casino: we are tremendously thankful for dedicating your time to comment your experience with us.

We have noted your expectative was not satisfied on your recently staying, so we are extending you an apology for the inconvenients you faced and invite you once again to our complex to see our improvements.

At grand palladium hotels and spa: we effort with devotions to assure to our guests wonderful memories back home.


Kind Regards.

L. Tajes.
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Additional Information about Grand Palladium Palace Resort, Spa & Casino

Address: C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Casino Hotel in Punta Cana
#27 Top resorts Hotel in Punta Cana
#29 On the Beach Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Palladium Palace Resort, Spa & Casino 3.5*
Number of rooms: 420
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bávaro Resort & Spa, and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
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Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

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