We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awesome all-inclusive resort!” 4 of 5 stars
Review of Grand Palladium Palace Resort, Spa & Casino

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Grand Palladium Palace Resort, Spa & Casino to your Saves list
Grand Palladium Palace Resort, Spa & Casino
3.5 of 5 Resort (All-Inclusive)   |   C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #38 of 100 Hotels in Punta Cana
Aurora, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
“Awesome all-inclusive resort!”
4 of 5 stars Reviewed April 28, 2013

We stayed at the Grand Palladium (Palace) from 4/21-4/27 in a Loft Suite. This resort is spectacular. This is the 3rd Grand Palladium we have stayed at (in addition to Jamaica and Riviera Maya locations) and we thoroughly enjoyed our vacation.
Room: Loft suite was spectacular. We had an awesome room/building location with a gorgeous view of the beach. The daily cleaning and service of our room was excellent! We couldn't have asked for a better room overall.
Sleeping Quality: I ranked it as average as the beds are sooooo hard. beyond hard. Even if you like a firm mattress I'm certain you would still find the bed unbearable to some degree.
Beach: Pristine. The sand is soft and clean. You DO NOT NEED WATER SHOES to go in this water. The beach floor is soft with nothing weird on the floor of the ocean. The palapas are limited, however, and people play the towel game and are out reserving shaded spots at the beach and pools well before 7:30am! This part is frustrating as it is nearly impossible to find any open shaded areas unless you are up at the crack of dawn. This towel game and lack of shade was the worst at this resort than any we have been to. That being said, we still enjoyed the beach and pools, but just had to lay in the sun and apply sunscreen throughout the day.
Pools: Beautiful. We went to all of the resorts pools except for one. All are beautiful, clean, and refreshing. Shade limited as I wrote about already.
Grounds: Impeccably clean and well-maintained. This is a beautiful resort with many palm trees and greenery throughout. I don't think you will find a more beautiful resort in the Punta Cana area.
Service: The workers here are very cordial and will go out of their way to make you feel welcome. The service at the ala carte restaurants is excellent. The service for lunch buffet was average to good. The service at breakfast buffet was horrible, by horrible I mean we literally were never even talked to by the workers and were not offered coffee or drinks for our meal during 3 of our breakfast meals.
Spa: Best kept secret of the resort. Beautiful area with many different water/pool features. The spa has their own towels, so you don't need to bring towels with you. This is a great place for relaxation and serenity and definitely worth more than one visit.
Casino: We did not go to it so I cannot comment on this other than they offer $20 dollar chips or vouchers when you walk in the door. (I know this because we did walk in the door and then felt this was a ploy and so we left).
Nightlife: We didn't attend the shows or disco so I can't comment. Im 5 mos pregnant so our nightlife and partying was limited this trip. I can say that everyday and night there are tons of activities available, from beach tequila parties to music in the lobbies and dance parties. I'm certain you won't be disappointed in the nightlife here.
Food: I'm not a fan of talking about food as everyone has their own preferences, but I will say overall I felt that the breakfast buffet was horrible. I'm a very 'American' type eater, so was disappointed that some breakfast 'staples' were missing, such as peanut butter, hashbrowns, etc. There is always an omelet and crepe station though...
Lunch: Average. Once again not many 'American' type foods. Everything seemed very extreme. If I can't recognize it from looking at it, I'm not eating it :)
Dinner: Ala Cartes we went to were the Italian, Steakhouse, and then the Royal Gourmet which is reserved for royal suites and vip members only. We also did the Mexican themed buffet night and loved the food. Dinner every night and at all the restaurants was excellent!
In general: There is ALWAYS fruit at every meal, and it is delicious! There is salad at every meal, however the ONLY salad dressing at buffets is viniagarette. This was a downfall for me as I would like other options such as Ranch, Caesar, etc. Caesar dressing available at some ala cartes for dinner only. (There is mayonnaise, Rose sauce (combo of mayo, ketchup) and tarter sauce right by the vinaigarette so Im not sure if these were supposed to be the other salad dressing options..

I try to be very in-depth so this review can be helpful. We loved our stay here overall and would recommend it to anyone...We travel a lot and remain huge fans of the Grand Palladium resorts overall. You won't be disappointed. I ranked it a 4/5 overall based on the food, sleeping, and the fact that it wasn't adults only. Obviously we knew it wasn't an adults only, but that being said I reserve a 5/5 rating for adults only,luxury resorts. :)

We booked our trip through Apple and were made V.I.P's upon arrival to the resort. This is why I posted pics and reviews of things at the Royal Suites and Royal Gourmet restaurant. Even though we stayed in the Palace area, our VIP bracelets allowed us use of all royal suites pool,beach, and restaurants. this was a huge bonus to our trip. Even without being Vip's though, I'm certain we would have still been completely satisfied with our vacation.
Have fun!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 29, 2013
Dear Sheila M,

Please received a warm greeting from the staff of Grand Palladium Palace Resort, Spa y Casino we want to thank you for sharing your experience with other travelers.

We are proud that we full fill your expectations,

Also, congratulations for your baby.

Thank you for choosing Grand Palladium Palace Resort, Spa y Casino,

Best Regards,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa y Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,556 reviews from our community

Traveler rating
    1,537
    557
    222
    161
    79
See reviews for
509
930
24
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Forest Hills, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2013

Going to Punta Cama from April 13 - 19 was a first for my husband and myself. After reading quite a few reviews of this hotel on tripadvisor we did have a positive attitude that we booked the right place. We were extremely happy with everything. When we first arrived all I kept reminding myself was to get a room in Villas 81, 82 or 91 and what a pleasant surprise when we were given the cards to our room 9108 - it was perfect. balcony facing the beach - waking up to palm trees and the white sand and turquoise waters every morning, it was just delighful.
The food was good, not great. The staff were delightful. Luz, who took care of our room was the best. Every request we made was taken care of immediately. We both give a shout out to Isreal one of the waiters - MEOW from Harry Potter :-)
No complaints - only fond memories.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear nyctwmn718,

We greatly appreciate your dedicating a precious time to share your good experiences in the hotel with us.

It is a pleasure to know that you enjoyed your stay and that we have totally satisfied your needs.

Thank you very much,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 25, 2013 via mobile

My wife and I celebrated 18 years wendding aniversary. Im stay with my wife in the palladium four days,the hotel its excellent,beautiful beach and pool,xcellent food,very friendly staff.to many bars with international drink.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear Albertonoa,

We want to thank you for dedicating your time to share your experiences concerning your stay at The Royal Suites Turquesa.

We greatly appreciate that we have totally satisfied your well deserved vacations.

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maces Bay, NB
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 22, 2013

We went as a wedding party, 42 of us in total, many family members. This was all inclusive and first time in Dominican. The beach was very nice and the people were quite friendly, the food was good at most of the restaurants and buffet. The Italian restaurant was not as good. The resort is very big, so the shuttle service, train came in handy, lots of walking. We had to upgrade our room due to a musty smell in building 2000. It costs us more money but the villa was beautiful. The drinks were limited quality and variety than what I was used to. The shower leaked water on the floor, I believe was a bad design, other reviews concur. The cleaning staff was very good and so were the waiters, bellboys and waitresses. Be prepared to tip, since it seems to be an expectation. We went on an excursion which was excellent (Adventure Boogies) ask for Gabriel at the resort, great guy! Other excursions by family members were the parasailing and snorkling, all comments were excellent. The vendors on the beach can be annoying at times but you have to learn to ignore them, everyone is trying to make money.

One thing I would suggest is having an orientation to the resort after you arrive. It's so big and they offer so much, it would be nice to know where you can find the restaurants and entertainment etc.

Would I go again? Probably not to this resort since it was so big and I prefer a smaller, more intimate scene but for a big family event this is a good resort. Lots to do with variety, show every night and plenty of choices for food.

Room Tip: bring lots of money for tips and plenty of sunscreen
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear BerniceMacesBay_NB,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Palace Resort, Spa & Casino.

Thank you for choosing Grand Palladium Palace Resort, Spa & Casino for you and your relatives and for trusting that we will give you your well deserved vacations.

Regarding these details you highlighted; we are working to improve every day.

Best Regards,
Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2013

Excellent 2-week vacation at the Palace. As our previous visit 7 years ago the staff is very courteous and helpful. Check-in went smoothly and as requested we were assigned a room near the beach (villa 81). Room was clean, comfortable and cleaning staff was accommodating in providing additional towels etc. In-room fridge was always well stocked with additional bottled water as per our request.

Food: for the most part very good, plentiful and varied. Japanese à la carte restaurant is also good and very popular and as no reservations are required people line up as early as 6 pm to get in. Staff in restaurants are excellent and very accommodating in setting up for a large group of people.

The best part of this resort is the excellent white sand beach and clear blue sea. Excellent swimming.

The resort is also a family-oriented resort with plenty of activities for children of all ages at the Kids Club and of course around the pool and beach.

The Palace part of the Bavaro is smaller than the Bavaro therefore everything is easily accessible on foot. Shuttles are frequent if you wish to access Bavaro restaurants.

Room Tip: Send and email the week prior to vacation to request a room in a specific area. We stayed in the vi...
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear lmp099,

From the staff of Grand Palladium Palace Resort, Spa & Casino we want to thank you for dedicating your time to share your experiences concerning your stay.

Thank you for choosing Grand Palladium Palace Resort, Spa & Casino four you and your relatives and for trusting that we will give you your well deserved vacations.

Once again thank you very much,

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley Heights, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

excellent place for vacation, beautiful beach, lots of activities throughout the day as well as nighttime entertainment. The staff was very friendly and attentive at all times. grounds were very clean & the rooms as well. will definitely return.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear Pastora V,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Palace Resort, Spa y Casino.

It is a pleasure to know that you enjoyed your stay and that we have totally satisfied your needs.

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warren, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2013

We stayed at the Grand Palladium Palace in Punta Cana in April, 2013. The beach was incredible, the rooms were excellent, the hotel staff was truly outstanding. There was always an activity going on to have fun and meet new people or we could just opt to lay on the beach or enjoy it from our ocean front balcony. Everyone from groundskeepers and chamber maids to the management was incredibly attentive, they were always ready to help you with whatever you asked and it was just a wonderful experience. I highly recommend it.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear Maria R,

From the staff of Grand Palladium Palace Resort, Spa & Casino we want to thank you for dedicating your time to share your experiences concerning your stay.

We are proud that you spend a great time in our hotel.

Thank you for choosing Grand Palladium Palace Resort, Spa & Casino, trusting that we will give you your well deserved vacations.

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Grand Palladium Palace Resort, Spa & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Palladium Palace Resort, Spa & Casino

Address: C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Casino Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#32 Top resorts Hotel in Punta Cana
#33 On the Beach Hotel in Punta Cana
#44 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Palladium Palace Resort, Spa & Casino 3.5*
Number of rooms: 420
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bávaro Resort & Spa, and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, HotelTravel.com, BookIt.com, getaroom.com, Despegar.com, Priceline, Hotels.com, Odigeo and Tingo so you can book your Grand Palladium Palace Resort, Spa & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

Owners: What's your side of the story?

If you own or manage Grand Palladium Palace Resort, Spa & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;