We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“excellent vacation” 4 of 5 stars
Review of Grand Palladium Palace Resort, Spa & Casino

Save Saved
You added Grand Palladium Palace Resort, Spa & Casino to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Grand Palladium Palace Resort, Spa & Casino
3.5 of 5 Resort (All-Inclusive)   |   C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #44 of 100 hotels in Punta Cana
Forest Hills, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“excellent vacation”
4 of 5 stars Reviewed April 26, 2013

Going to Punta Cama from April 13 - 19 was a first for my husband and myself. After reading quite a few reviews of this hotel on tripadvisor we did have a positive attitude that we booked the right place. We were extremely happy with everything. When we first arrived all I kept reminding myself was to get a room in Villas 81, 82 or 91 and what a pleasant surprise when we were given the cards to our room 9108 - it was perfect. balcony facing the beach - waking up to palm trees and the white sand and turquoise waters every morning, it was just delighful.
The food was good, not great. The staff were delightful. Luz, who took care of our room was the best. Every request we made was taken care of immediately. We both give a shout out to Isreal one of the waiters - MEOW from Harry Potter :-)
No complaints - only fond memories.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear nyctwmn718,

We greatly appreciate your dedicating a precious time to share your good experiences in the hotel with us.

It is a pleasure to know that you enjoyed your stay and that we have totally satisfied your needs.

Thank you very much,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,328 people have reviewed this hotel

Traveler rating
    1,394
    520
    195
    149
    70
See reviews for
454
880
19
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed April 25, 2013 via mobile

My wife and I celebrated 18 years wendding aniversary. Im stay with my wife in the palladium four days,the hotel its excellent,beautiful beach and pool,xcellent food,very friendly staff.to many bars with international drink.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear Albertonoa,

We want to thank you for dedicating your time to share your experiences concerning your stay at The Royal Suites Turquesa.

We greatly appreciate that we have totally satisfied your well deserved vacations.

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maces Bay, NB
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 22, 2013

We went as a wedding party, 42 of us in total, many family members. This was all inclusive and first time in Dominican. The beach was very nice and the people were quite friendly, the food was good at most of the restaurants and buffet. The Italian restaurant was not as good. The resort is very big, so the shuttle service, train came in handy, lots of walking. We had to upgrade our room due to a musty smell in building 2000. It costs us more money but the villa was beautiful. The drinks were limited quality and variety than what I was used to. The shower leaked water on the floor, I believe was a bad design, other reviews concur. The cleaning staff was very good and so were the waiters, bellboys and waitresses. Be prepared to tip, since it seems to be an expectation. We went on an excursion which was excellent (Adventure Boogies) ask for Gabriel at the resort, great guy! Other excursions by family members were the parasailing and snorkling, all comments were excellent. The vendors on the beach can be annoying at times but you have to learn to ignore them, everyone is trying to make money.

One thing I would suggest is having an orientation to the resort after you arrive. It's so big and they offer so much, it would be nice to know where you can find the restaurants and entertainment etc.

Would I go again? Probably not to this resort since it was so big and I prefer a smaller, more intimate scene but for a big family event this is a good resort. Lots to do with variety, show every night and plenty of choices for food.

Room Tip: bring lots of money for tips and plenty of sunscreen
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear BerniceMacesBay_NB,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Palace Resort, Spa & Casino.

Thank you for choosing Grand Palladium Palace Resort, Spa & Casino for you and your relatives and for trusting that we will give you your well deserved vacations.

Regarding these details you highlighted; we are working to improve every day.

Best Regards,
Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2013

Excellent 2-week vacation at the Palace. As our previous visit 7 years ago the staff is very courteous and helpful. Check-in went smoothly and as requested we were assigned a room near the beach (villa 81). Room was clean, comfortable and cleaning staff was accommodating in providing additional towels etc. In-room fridge was always well stocked with additional bottled water as per our request.

Food: for the most part very good, plentiful and varied. Japanese à la carte restaurant is also good and very popular and as no reservations are required people line up as early as 6 pm to get in. Staff in restaurants are excellent and very accommodating in setting up for a large group of people.

The best part of this resort is the excellent white sand beach and clear blue sea. Excellent swimming.

The resort is also a family-oriented resort with plenty of activities for children of all ages at the Kids Club and of course around the pool and beach.

The Palace part of the Bavaro is smaller than the Bavaro therefore everything is easily accessible on foot. Shuttles are frequent if you wish to access Bavaro restaurants.

Room Tip: Send and email the week prior to vacation to request a room in a specific area. We stayed in the vi...
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear lmp099,

From the staff of Grand Palladium Palace Resort, Spa & Casino we want to thank you for dedicating your time to share your experiences concerning your stay.

Thank you for choosing Grand Palladium Palace Resort, Spa & Casino four you and your relatives and for trusting that we will give you your well deserved vacations.

Once again thank you very much,

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley Heights, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

excellent place for vacation, beautiful beach, lots of activities throughout the day as well as nighttime entertainment. The staff was very friendly and attentive at all times. grounds were very clean & the rooms as well. will definitely return.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear Pastora V,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Palace Resort, Spa y Casino.

It is a pleasure to know that you enjoyed your stay and that we have totally satisfied your needs.

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warren, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2013

We stayed at the Grand Palladium Palace in Punta Cana in April, 2013. The beach was incredible, the rooms were excellent, the hotel staff was truly outstanding. There was always an activity going on to have fun and meet new people or we could just opt to lay on the beach or enjoy it from our ocean front balcony. Everyone from groundskeepers and chamber maids to the management was incredibly attentive, they were always ready to help you with whatever you asked and it was just a wonderful experience. I highly recommend it.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, April 28, 2013
Dear Maria R,

From the staff of Grand Palladium Palace Resort, Spa & Casino we want to thank you for dedicating your time to share your experiences concerning your stay.

We are proud that you spend a great time in our hotel.

Thank you for choosing Grand Palladium Palace Resort, Spa & Casino, trusting that we will give you your well deserved vacations.

Greetings,

Leandro Tajes
Resident Manager / Gerente Residente
Grand Palladium Palace Resort, Spa & Casino
The Royal Suites Turquesa by Palladium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2013

A few girlfriends and I just got home from 8 days here (April 2013) and we had a great time. We stayed at the Palace, which gave us access to the other two resorts in the complex, Punta Cana and Bavaro. There is an adults only resort, Turquesa, on the edge, but you aren't allowed in there. We almost booked another resort, but some friends had been here and gave good reviews. We went through Apple Vacations and unbeknownst to us, that made us "VIP", which basically means you can have champagne for breakfast any day, free pillow upgrades and make reservations for the a la carte restaurants, which I believe some other people aren't able to do.
FYI- the lines for the restaurants were unbelievably long without reservations. There were about 100 people in the lobbies waiting for tables every night and we were able to just walk right in. When we arrived at the resort, a very friendly host met us in the lobby with packets and drinks. We were brought to our rooms, which were right on the beach, next to the pool. The pool bar was swim-up and the bartenders were awesome. William and Janiel were our favorites.
Some of the resorts we went to in Mexico watered down their drinks and actually reused straws... This place always seemed clean and definitely didn't do that.
Just a few cons- obviously it's a foreign country (I'm American) and there was a language barrier, but usually we were able to communicate. One of our mini fridges was broken the first 3 days and we asked multiple times with no avail for assistance. We finally had to go up to the front desk to ask guest services and then it was fixed immediately. The a la carte restaurants were really good, but the lunch buffet was disappointing.. Just not a whole lot of options. But nothing really bad.
All in all, we all decided we would definitely go again. I would recommend it!!

Room Tip: The beach front rooms have amazing views, but keep in mind there are alot of weddings on the beach...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, May 1, 2013
Dear Ashley V,

From the staff of Grand Palladium Palace Resort, Spa & Casino we want to thank you for dedicating your time to share your experiences concerning your stay.

We are proud that once again you chose Grand Palladium Palace Resort, Spa & Casino, trusting that we will give you your well deserved vacations.

Thanks for highlighting these details; we work to satisfy your needs.

Once again thank you very much,

Leandro Tajes
Resident Manager / Gerente Residente
The Royal Suites Turquesa by Palladium
Grand Palladium Palace Resort, Spa & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Grand Palladium Palace Resort, Spa & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Palladium Palace Resort, Spa & Casino

Address: C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Romantic Hotel in Punta Cana
#37 Top resorts Hotel in Punta Cana
#38 On the Beach Hotel in Punta Cana
#44 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Palladium Palace Resort, Spa & Casino 3.5*
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bávaro Resort & Spa, and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Caribbean Online Mgt Corp., Tingo, Priceline, Otel, Travelocity, HotelTravel.com, getaroom.com, Despegar.com, Hotels.com, BookingOdigeoWL and HotelsClick so you can book your Grand Palladium Palace Resort, Spa & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

Owners: What's your side of the story?

If you own or manage Grand Palladium Palace Resort, Spa & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.