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“Not a 4 Star” 3 of 5 stars
Review of Grand Palladium Palace Resort, Spa & Casino

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Grand Palladium Palace Resort, Spa & Casino
3.5 of 5 Resort (All-Inclusive)   |   C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #44 of 101 hotels in Punta Cana
california
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“Not a 4 Star”
3 of 5 stars Reviewed January 22, 2013

The room was newly renovated but smelled of bug killer. As I am a asmathic this caused me to go into violent coughing episodes until we could air out the room. The grounds are beautiful but if you have any diffuculty walking this isn't the place to stay. The pool area is Ok but you can't get a lounge unless you wake up at the crack of dawn. The beach is nice but very windy the 7 days we were there.
The food at the buffets were average but the service was very slow to get your beverages. The worst was the Italian restaurant, we were told that a reservation was not necessary , however that caused us a wait of over a hour. The wait after ordering was 45 minutes for the soup which was on the menu as Tomato Bisque but arrived as spagetti sauce in a bowl (horrible). The entree took another half hour and arrived luke warm. Service was the worst, as we had to ask several times for both our soup and entree.
We travel to all inclusives several times a year and in fact went to the resort next door (Royal service) for a additional 6 days and it was absolutely wonderful service, food, beach. We are so thankful that we did.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, November 5, 2013
Dear. Mrs ./ Mr. CALIFORNIA C.

On behalf of grand palladium Palace Resort and Casino: we are tremendously thankful for dedicating your valuable time to comment your experience with us.

We have noted your expectative was not satisfied on your staying, so we are extending you an apology for the inconvenient you faced and invite you once again to our complex to see our improvements.

through this response we inform you we are making the arrangements to maintain this improvement.


At grand palladium hotels spa & Casino: we effort with devotions to assure to our guest wonderful memories back home.

Kind Regards.

L. Tajes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
Sudbury, Canada
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 15, 2013

This hotel is definitely not a 4.5 star. We were greeted in our first room by a roach, the first of many. We had them in our drinks that we brought to our room, when left in the room. We had our room fumigated and we had one night of no cockroaches followed by multiple adults and babies the next night.... NASTY. We were treated like we were stupid and told that this was part of their environment and that no one else ever complained of cockroaches. It was our fault as we had pop and drinks in our room. The pop was from your mini bar? I have traveled to many resorts in many Countries and have not encountered cockroaches in the room. This was the first and will probably be my last trip of this nature. We were threatened and they demanded our passport numbers, once we were transfered to our third room after complaining of the cockroaches. I ofcourse refused to provide our passport numbers. We were moved three times only to have cockroaches wherever we went. They told us to be quiet and laughed at us when asked to go home after spending days of packing item by item, checking pockets for bugs and moving and then unpacking and "sleeping" with lights on and the tv to hope they wouldn't become visible. The food was good and that's the only reason i gave it a 2. The beach is windy and cold and the pool is impossible to get a chair as they are all "saved" by bully people who don't speak English. We couldn't wait to get home only to have to unpack and leave our luggage outside as recommended by the management and Air Transat representatives... but we were advised that they wouldn't survive the plane? The representative from Air Transat was aloof and did nothing to help us or even follow up with us during this trip from hell. We asked to go home and she coldly advised us it would cost money to change flights. I was hoping to have a nice break before returning to work following my year long maternity leave, I now need a vacation from my vacation.

Room Tip: Building 91 ocean view is the best building and location ... We did have cockroaches mind you but if...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, January 19, 2013
Dear Guest,

First of all and on behalf of the management I want to thank you for taking the time to comment on your stay which we find very helpful in our goal to achieve excellence.
On the Complex we have a 24/7 pest control company which fulfill a weekly program to maintain pests off the property, however on the rainy days is more likely to find insects, please do not take this as an excuse because we take very seriously this matter.
There is a letter that come to my understand in which your family where Up Graded to a more comfortable room, a late check out and amenities as a treat on the Room Division Manager for the inconvenience signed by you.
Thank you for the appreciation of the food and restaurant services, as I wrote before we are in the path of excellence.
Regarding the environment and the weather, there is not much that we could do with the rain and wind, it can be uncomfortable
We hope that you give us another opportunity to host you again in the future.

With great regards from the management.
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Quebec City, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 12, 2013

We spent 7 days in Punta Cana from the 28th of December 2012 to the 4th of January 2013. We were a group of 10 + 6. We basically all were of the same opinion : definitely not a 4.5*...

We were told that this resort had the advantage of not requiring reservations for the “a la carte” restaurants. You show up at the restaurant, they give you a beeper that alerts you when the table is ready (you see this often in various places in the US). That would have been fine if all the hotel clients were using the same system... Unfortunately, some clients of the resort had the privilege to reserve their table, with the result that the restaurants the most in demand were full every night (e.g. The Japanese show, and the steak house). This was very annoying, but the hotel managers just did not care (when they were not straightly laughing at you...). The food however was generally OK. Just avoid the lamb at all costs!

Until the 31st of January, the wine served at lunch was basically undrinkable. Bad taste, and cut with water! The situation improved past the 31st (God knows why...), and we were then able to get drinkable wine. Same situation with the beach towels: almost impossible to change them until the 31st, and then they bought new ones (after many complaints), which seemingly solved the problem.

Unfortunately, we experienced various difficulties at the check-in. The rooms were not in the block we requested, which happens. However, we were travelling with my daughter that was to share a room with her cousin (male). There was no question for them to sleep in the same bed, but although we had requested a room with two beds, it seems that the only one available was one planned for renovations (no shower, no safe, no fridge, no AC...) in another part of the resort (not the Palladium, the Punta Cana). They finally had to resolve to take it for one night... Most of the rooms were OK, although they were not equal in terms of cleanliness... Some had dressing gowns, some not. The staff in the lobby was very disagreeable, again when they were not laughing at your requests...

The staff in the bars and restaurants is very nice and friendly. We wished it was the same with the managers and the lobby staff...

All in all, we were on the impression that the hotel being full, the managers jus did not know how to deal with it, and that they were panicked... Definitely not a 4.5*, not a lot more than 3.5*. Not one I would recommend.

Room Tip: Ask for units 81, 82, 91 and 92 (might work, might not). They are closer to the beach.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, January 15, 2013
Dear guest,
First of all thank you very much for preferring our hotel to spend your vacations, regarding the a la carte restaurants service we do have a reservations system in place for the Royal Suites Turquesa guests; our staff do their best to comply on the effectiveness of service. We are very sorry if your appreciation was not as good as expected.
Regarding the check in and your request it’s always under availability concepts. We are looking for exceptional front desk service and training to improve service it’s a daily basis.
As you comment, the staff it is usually very friendly and courteous and willing to help so rest assure that every person working for this company wants to achieve excellence and please every guest.
Finally I need to say that the hotel at full capacity runs smoothly, perhaps your appreciation differs and we would like you to come back and give us the opportunity to host you as we usually do. There is nothing more important for the management than you Our Guests.
With greatest regards from all the Grand Palladium Resort and Spa Complex.
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Belgium
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 9, 2013

We stayed at this hotel beginning of December 2012. We were really looking forward to this hotel because of the positive feedback we got from my sister and her husband who stayed there a couple of years ago.
The hotel is located in a resort together with the GP Punta Cana, the GP Bavaro and the Tropical Suites (Adults only). The resort is huge. There is a train riding through the resort so you can just hop on at any of the stops and see the whole resort in about half an hour.
The hotel offers free internet in the lobby.
Beach
The beach is amazing. Very clean, very nice. The resort is next to Cortecito, a Dominican “shopping center” where you can buy souvenirs, cigars or go to lunch. This is definitely worth visiting.
There were only two toilets at the beach (near the restaurant). This is not enough for a hotel this size. We sometimes had to queue. Luckily we had a room close to the beach so we could go to our room whenever necessary.
Rooms
The rooms our outdated and in desperate need of refurbishment/renovations. They are very spacious, have a small Jacuzzi, shower, everything you need. Our TV set did not work very well, it was probably 15 years old. We had a room with ocean view. I can tell you, the view was amazing and made up for the outdated room. The cleaning lady was very kind and kept our room very clean.
Restaurants
You can eat in all the restaurants (buffet and a-la-carte) except for the Tropical Suites, no reservation necessary. It is a pity though that some of the restaurants require long trousers and closed shoes for men (while women can go in half naked). In the evening the temperature is still 26 degrees Celsius (77 degrees Fahrenheit) in the Dominican republic, so why should men wear long trousers and closed shoes? Unbelievable. This is a holiday after all, not a beauty pageant.
My husband loves wearing 7/8 trousers, which is like 10 cm above the ankles. Unfortunately this is not accepted as long trousers. This is why we went to the buffet restaurant instead.
The food was just above average. Nothing special. One night I had grilled calamari. It took the cook ages to cook them (like 15 minutes) and when they were finally cooked, they were overcooked, black. Just awful.
One thing that disturbed me every time we went to the buffet restaurant is that the first row of tables was too close to the buffet. When people were helping themselves to some food on that side of the buffet, you could hardly pass. Also when people were seated at those first row tables, it was difficult to pass.
My sister said they had cava every day at the buffet restaurant for breakfast. When we were there however we only had cava twice in one week. Also, in the evening when I ordered cava at the bar they said we had to pay for it. It was sold by the bottle, as was champagne. This is unacceptable. Why would you charge people for cava when all the other drinks are for free? Whether you have a glass of cava or any other drink, the cost for the hotel is the same.
Also, at most of the 5 star hotels we’ve been to in Punta Cana, cava is always include in the all inclusive formula. So I was a bit disappointed we had to pay for our drinks.
Every day a cook prepared paella at the beach so we usually had some of that. It was really good. The only thing that was missing were the lobsters my sister talked about. They had lobster paella at the beach several times, however when we were there, I guess they ran out of lobsters????
Overall we can say that this hotel was OK, but we’ve had better. Our rate would be a four star hotel rather than a five star hotel. This was our tenth time in Punta Cana and we’ve been to so many different hotels (we try out a new one every year). I guess somehow we are glad we chose this hotel but unless they improve their service and do some renovations we are not going back any time soon.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, January 19, 2013
Dear guest,
First of all thank you very much for your comments, it is very important to hear your opinion for us to achieve excellence.
Regarding the Rooms comments we do have a planned renovations for the complex, last year The Grand Palladium Bavaro was completed and the program involves the rest of the hotel.
The Food and beverage services comments are explained as follow: Wear long pants in the a la carte it’s the etiquette of a better and differentiated evening service which we truly believe.
The restaurants accommodations are planned to provide a comfortable stay during your meals, we appreciate your comments and we will study the case and modify the set up if needed. Regarding the Cava, as you said correctly it is being served with orange juice two times a week during breakfast (mimosas). At the bar we do serve cava in the Royal Suites Hotel and in the Hemingway Bar, located on the Grand Palladium Bavaro side. Unfortunately being an Island the costs of imports are very high in some items such as sparkling wines.
Lobsters are served on the a la carte restaurants with a cost which include a bottle of wine, for the Royal Suites guests are included on their stay.
Finally and on behalf of the Palladium Hotel Group I want to thank you for all your comments which we found very useful, our main goal it is to achieve excellence and provide you a better service.
We are looking forward to host you again in your next trip back to the beautiful Dominican Republic and allow us to pamper you with the best and improved services.
With great regards from the management.
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Bologna
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 9, 2013

We stayed at this hotell during its high Christmas season 2012/13. Having booked and paid in advance for a beachfront room for 12 nights we were told upon our arrival at 5 pm from Germany (11 hour flight) that it was not any longer available! We were, needless to say, shocked! How could this be? 5 star hotel? My husband, my 9 year old son and I were given a less good room without any apologies, without any compensation without any bonuses although the hotel was at fault. This can happen, indeed, but if the hotel is a 5 star establishment, compensation and apologies would be immediately granted.

Two days later after living out of our suitcases, we were finally told we could move into our booked beach front room. First, though we must sign a release form relinquishing all claims to the hotel. My husband refused and then the manager on duty, a Mr. Williams said then that we would not get the key to the new room if we did not sign this paper. WHAT?

This of course was a very very bad impression of the Palladium Hotel Spa and Resort and the entire Fiesta Hotel Group. We were not really able to relax as this experience hindered our enjoyment.

The beach is in fact nice and the service personnel mostly friendly but the management unprofessional and unable to deal with conflict. The gym area of this five-star hotel has very old equipment and definitely needs renovation.

Overall no need to come back.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, November 6, 2013
Dear. Mrs. / Mr.MMH.

On behalf of grand palladium Palace Resort and Casino & Spa: we are tremendously thankful for dedicating your time to comment your experience with us.

We have noted your expectative was not satisfied on your recently staying, so we are extending you an apology for the inconvenient you faced and invite you once again to our complex to see our improvements.

Once again, thanks for selecting, us as your destination and we hope to have the opportunity to serve you again in the future.

At palladium Palace Resort and Casino & Spa;we strive with Devotion to ensure to Our Guests Wonderful memories back home.


Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 7, 2013

We just got back from P.C. Dec 30 to Jan 6.
Positives
- weather was awesome
- the beach was perfect
- the sports facilities at this resort are very good, tennis, racquet ball, soccer, basketball and volleyball fields all located together and kept well/clean.

Negative
- the hotel is far from a 4 star hotel.
- the room (junior suite) was outdated..lamp broken, tv control did not work, shower broken, the beds were hard as a rock and everything that needed to be fixed was done extremely cheap fast and poor job.
- the pool was big BUT tiles were missing on childrens area...lots!! no attention to detail.
- the food was awful...buffet was all fried!! a la carte was a joke..we waited 2.5 hrs once for italian restaurant...people line up for reservations for Japanese restaurant 2 hrs before it opens!!
All the food at a la carte was average at best....At the Mexican restaurant there was a fly in the cottage cheese when we got there ...and was still there when we left 2 hrs later..no attention to detail!!
-There is nothing special about this resort ...no WOW factor..customer service was average.

I've been to Punta Cana 4 times and would rate this hotel at the bottom
#1 Hard rock hotel
#2 Iberostar punta cana
#3 Bahia principe
#4 Grand Palladium Palace (3.5 stars!!)
#3

Room Tip: dont stay here!!
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, November 6, 2013
Dear. Mrs ./ Mr. Matgab.

On behalf of grand palladium Palace Resort and Casino & Spa: we are tremendously thankful for dedicating your time to comment your experience with us.

We have noted your expectative was not satisfied on your recently staying, so we are extending you an apology for the inconvenient you faced and invite you once again to our complex to see our improvements.

At grand palladium hotels and spa: we effort with devotions to assure to our guest wonderful memories back home.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beloit, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2013

I stayed here along with 30 other people for a wedding in aug of 2012. It was absoultley gorgeous! the beach was soooo beautiful. Every morning they had the staff raking the beach. In aug, its horribly humid....clothes? huh...id walk out my door and begin to sweat. The maids were awesome! They love simple things such as earings etc....everyday id leave a tip and our room was clean as ever!! The beverages were awesome!! Check in was really slow bc our room wasnt ready, but we got wristbands and layed on the beach until they were ready!! The only thing I would say they could improve on is the front desk. They were all really nice, but did not speak our language( we are in a differ country!!) lol but it would be nice for having someone who speaks it bc they had english speaking people there but not at the front desk. The buffets were really good! Wide variety of food! The reservation restaurants were superb!! I would say to bring a couple suits and if you plan on eating...you need just decent clothing....you do need nice clothing for the reserved. We ate at all but the french restaurant. 10 days in this place went soo fast. The nightly shows were really good too! I also went on a half day scuba excursion on a huge bat lookn boat! pretty cool!!! they also had nightly beach partys

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, November 6, 2013
Dear. Mrs. NICOLE.

In the Name of Our staff: The Grand Palladium Royal Suites Turquesa and who subscribe let me extend you, warm greetings; and add we are tremendously grateful, for taking your valuable time to comment your experience with us. Also, we would like to invite once Again, to Our Complex, to keep with these good memories Lived.

We have noted, That Your Experience with us was Wonderful, and filled out all your expectations, through this response; we let you know that, your Words Encourage and motivate us to maintain and improve our Level of service.

at the Grand Palladium Royal Suites Turquesa: we strive with Devotion to ensure to Our Guests Wonderful memories back home.

Once again, thanks for selecting us as your destination and we hope to have the opportunity to serve you again in the future.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Palace Resort, Spa & Casino

Address: C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Casino Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#36 Top resorts Hotel in Punta Cana
#38 On the Beach Hotel in Punta Cana
#44 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Palladium Palace Resort, Spa & Casino 3.5*
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bávaro Resort & Spa, and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
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Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

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