We stayed at this hotell during its high Christmas season 2012/13. Having booked and paid in advance for a beachfront room for 12 nights we were told upon our arrival at 5 pm from Germany (11 hour flight) that it was not any longer available! We were, needless to say, shocked! How could this be? 5 star hotel? My husband, my 9 year old son and I were given a less good room without any apologies, without any compensation without any bonuses although the hotel was at fault. This can happen, indeed, but if the hotel is a 5 star establishment, compensation and apologies would be immediately granted.

Two days later after living out of our suitcases, we were finally told we could move into our booked beach front room. First, though we must sign a release form relinquishing all claims to the hotel. My husband refused and then the manager on duty, a Mr. Williams said then that we would not get the key to the new room if we did not sign this paper. WHAT?

This of course was a very very bad impression of the Palladium Hotel Spa and Resort and the entire Fiesta Hotel Group. We were not really able to relax as this experience hindered our enjoyment.

The beach is in fact nice and the service personnel mostly friendly but the management unprofessional and unable to deal with conflict. The gym area of this five-star hotel has very old equipment and definitely needs renovation.

Overall no need to come back.

We just got back from P.C. Dec 30 to Jan 6.
Positives
- weather was awesome
- the beach was perfect
- the sports facilities at this resort are very good, tennis, racquet ball, soccer, basketball and volleyball fields all located together and kept well/clean.

Negative
- the hotel is far from a 4 star hotel.
- the room (junior suite) was outdated..lamp broken, tv control did not work, shower broken, the beds were hard as a rock and everything that needed to be fixed was done extremely cheap fast and poor job.
- the pool was big BUT tiles were missing on childrens area...lots!! no attention to detail.
- the food was awful...buffet was all fried!! a la carte was a joke..we waited 2.5 hrs once for italian restaurant...people line up for reservations for Japanese restaurant 2 hrs before it opens!!
All the food at a la carte was average at best....At the Mexican restaurant there was a fly in the cottage cheese when we got there ...and was still there when we left 2 hrs later..no attention to detail!!
-There is nothing special about this resort ...no WOW factor..customer service was average.

I've been to Punta Cana 4 times and would rate this hotel at the bottom
#1 Hard rock hotel
#2 Iberostar punta cana
#3 Bahia principe
#4 Grand Palladium Palace (3.5 stars!!)
#3

I stayed here along with 30 other people for a wedding in aug of 2012. It was absoultley gorgeous! the beach was soooo beautiful. Every morning they had the staff raking the beach. In aug, its horribly humid....clothes? huh...id walk out my door and begin to sweat. The maids were awesome! They love simple things such as earings etc....everyday id leave a tip and our room was clean as ever!! The beverages were awesome!! Check in was really slow bc our room wasnt ready, but we got wristbands and layed on the beach until they were ready!! The only thing I would say they could improve on is the front desk. They were all really nice, but did not speak our language( we are in a differ country!!) lol but it would be nice for having someone who speaks it bc they had english speaking people there but not at the front desk. The buffets were really good! Wide variety of food! The reservation restaurants were superb!! I would say to bring a couple suits and if you plan on eating...you need just decent clothing....you do need nice clothing for the reserved. We ate at all but the french restaurant. 10 days in this place went soo fast. The nightly shows were really good too! I also went on a half day scuba excursion on a huge bat lookn boat! pretty cool!!! they also had nightly beach partys

Me and my family stayed at Grand Palladium Palace, December 14 – 21, 2012, and had a wonderful vacation. Our junior suites (9114, 9116, and 9117) were spacious, clean, ocean view. The service was exemplary, the food was spectacular for an "all-inclusive", the staff was friendly and very helpful and the weather was at the rendezvous.
I think we received the best service here than at any other hotel we have previously visited.
The lobby bar is very well stocked with International brand spirits and almost always staff asked which brand you wished to be served with. I really enjoyed drinking in the lobby bar during the evenings as it provided a great atmosphere.
We dined at many “a la carte” restaurants. We found each one overall good with an A+ for Sumptuori which is a must! The buffets were very good with a good selection of hot and cold dishes. We found the lunch menu very much to our taste and really enjoyed the food.
The last, but not least, the animation team was amazing: well organized beech and pool plays, lots of dancing and aerobics. The entire staff was awesome, we feel like we are family when we stay here. Thank you Evelyn, Aurelina(Barbie), and all the team members! The same for the team supervisor, which coordinated the animations in a quite remarkable way.
We want to thank again all the staff for making our stay amazing. We'll come back soon.
Victoria and Dominic grandparents.