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“Palladium Palace is great - The staff awesome” 5 of 5 stars
Review of Grand Palladium Palace Resort, Spa & Casino

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Grand Palladium Palace Resort, Spa & Casino
3.5 of 5 Resort (All-Inclusive)   |   C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #34 of 100 Hotels in Punta Cana
Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
“Palladium Palace is great - The staff awesome”
5 of 5 stars Reviewed January 3, 2013

Me and my family stayed at Grand Palladium Palace, December 14 – 21, 2012, and had a wonderful vacation. Our junior suites (9114, 9116, and 9117) were spacious, clean, ocean view. The service was exemplary, the food was spectacular for an "all-inclusive", the staff was friendly and very helpful and the weather was at the rendezvous.
I think we received the best service here than at any other hotel we have previously visited.
The lobby bar is very well stocked with International brand spirits and almost always staff asked which brand you wished to be served with. I really enjoyed drinking in the lobby bar during the evenings as it provided a great atmosphere.
We dined at many “a la carte” restaurants. We found each one overall good with an A+ for Sumptuori which is a must! The buffets were very good with a good selection of hot and cold dishes. We found the lunch menu very much to our taste and really enjoyed the food.
The last, but not least, the animation team was amazing: well organized beech and pool plays, lots of dancing and aerobics. The entire staff was awesome, we feel like we are family when we stay here. Thank you Evelyn, Aurelina(Barbie), and all the team members! The same for the team supervisor, which coordinated the animations in a quite remarkable way.
We want to thank again all the staff for making our stay amazing. We'll come back soon.
Victoria and Dominic grandparents.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Manager at Grand Palladium Palace Resort, Spa & Casino, responded to this review, November 6, 2013
Dear. Mrs. / Mr.Ilie P.

On behalf of grand palladium Bavaro Suites Resort and Spa: we are tremendously thankful for dedicating your time to comment your experience with us. As well we would like to invite you once again to our complex to keep those memories and go beyond your expectative.

At grand palladium hotel and spa: we effort with devotions to assure to our guest delightful memories back home.

Once again, thanks for selecting Palladium Hotel Resorts as your destination and we hope to have the opportunity to serve you again in the future.


Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
Atlanta, Georgia
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 30, 2012

Confused and incompetent staff. They did not communicated with each other.
It took 2 hours to check in. (And we had "dedicated" concierge)
My 2 daughters (17 and 24) were constantly harassed by male staff: "Do you want a boyfriend for a week? Do you want a kiss?" Very unprofessional and inappropriate. "In your face"
After 4 days they finally decided to go to resort's Disco (against my advice), but they left within 10 minutes.
Overpriced. Our family of 4 paid over $9000 (all inclusive fees and airfare from Atlanta) during Christmas week on the top of time share points (means rooms no charge).
Trips: Local resort scuba diving trip to Catalina island: dirty bus, dirty beach, bad lunch. $180 per person
Other local attractions: They charged $90 for 15 min para-sailing for 2 people, $45 for small boat sailing "instruction course"
Beach: Very crowded. Some people were there at 7 am so they could "reserve" shaded spots.
Villas: We had 2 spacious rooms but service (repairs, laundry etc) was poor. Hard and damp pillows.
Food: below average buffet style, definitely worse than cruise food.
Local "a-la-cart" restaurants below average (especially Japanese). You have to wear long pants but air-conditioning was not on!
Very humid. Clothes remained damp until washed and dried at home.
If you like alcohol: its all inclusive (served without limits)
Entertainment below expectations: Casino (few tables and couple machines), Theatre (same local dance group everyday), Disco (late and empty)
Worst family vacations in the last 20 years: we travel almost every year outside of continental US: Cancun 4 x, Hawaii 2 x, Bahamas 2 x, Cruises 4 x, Aruba 2 x etc.
None of us wants to go there again!

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braunton, United Kingdom
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 29, 2012

My son and I stayed at the bavaro part of the grand palladium and at first our impression was that we just wanted to go home!! Before we left to travel to DR I had sent an email to the hotel requesting a room that wasnt too far from a swimming pool. when we got there we couldnt have been further away. I contacted reception and was told they had no other rooms until the next day so the next day we went down to reception and was told there was till no rooms and to come back the next day!! on the 3rd day we were offered a rrom right behind the one we had already been in for 3 days so i declined it, but was later told we could be upgraded for a charge!!! cheeky or what. i refused to pay and was upgraded anyway to a room right beside the pool (only took 3 days to sort out). We loved the food and often ate in the a la carte restaurants and our favorite was the italian and steakhouse although if you want dinner at the steakhouse without waiting 2 hours for a table you will need to go early!!!!

All in all our holiday was nice but was spoilt at the end when my son who is 9 was told he was excluded from the pool activitys because he was too small. I was lying on a bed beside the pool and heard exactly what the entertainment staff said to my son and to be honest he was downright rude especially as he had been included in all activitys for the previous 10 days, plus there were other kids joining in and when i questioned why those children were allowed to play i was shrugged off. It ended up in a big arguement and was told to go and speak to the management at reception. BIG MISTAKE. I probably spoke to 6 people about this and was told it wasnt their problem.
I eventually spoke to the entertainment manager and was told that as my son was a child he should go to the kids club. As far as im concerned we were there on holiday not for my son to be shacked up in a hut doing silly kids club activitys.

The weather was lovely although some days were quite wet which gave our skin some time to recoup. We travelled with first choice and ive never travelled with anyone else. we also travelled premium class which was the best start to our holiday (highly recommended).
We did take some trips and i would recommend going to the padi centre and booking direct with them and dont forget to haggle!!! Nadine speaks excellent English/German/Spanish and takes no crap which was very amusing. Highly recommend speed boating we went twice and it was fantastic. We also went sea fishing in the middle of a storm which was certainly an experience, it would of been better if the weather was better but we caught several fish. The other trip we went on was the deserted island (cant remember the name it was that joyful! not!) you are constantly pestered to but goods and the food was terrible with flys laying their eggs all over it. Also if your not afraid of heights go parasailing it was the best and you really get to see where your staying form a great height.

I wont be travelling to this hotel again although i wouldnt say i wouldnt recommend. if your on a budget then go for it otherwise i would say spend a little more and get a decent holiday for your money. Happy Holidays!!!

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 29, 2012

We stayed at the Palladium Palace in Feb of 2009 and again in Mar of 2010. The 2009 trip was our first ever and the thrill and excitement of it is hard to match. Our group decdided to return the next year to recapture that magic,although it was not quite the same the resort did not dissapoint. The grounds are clean and well manicured and easy to navigate. The rooms were clean and spacious with excellent room service. The checkin was trouble free and we even changed rooms to an ocean view with very little trouble. The frontdesk manager "Fernellis" was great and very accommadating. The beach was a little bit of a walk the first year thus the change to a ocean view the second time around. The Japanese and the Italian resturants were the favorite of the group with the buffets about average compared to other locations. The little ChooChoo train which travels the resort is fun and very conveinient for getting around. The only thing we found slightly annoying was the locals who were selling their trinkets on the beach would tend to sometimes follow you onto the resort. Overall it was a great place to stay, we may go back and see our friends we made there one day. A quick note on the beach, it was beautiful!! We had miles of sand with soft crashing surf every morning to look at with that delicious Dominican coffee. The pool was also nice and the bar service very good. The loungers were a mad grab in the morning but we managed to get enough.
PS, does anybody have any info on the Tryp Peninusla Varadero Cuba? It seems hard to get info on this. We are going for a wedding in April. thanks and happy travels!

Room Tip: Call Fernellis at the resort to choose and room he will help i recommend the corner units by the bea...
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homer Glen, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2012

Second time staying at the Palladium Palace. Stayed from November 29th thru December 8th 2012. The resort is kept very clean and is beautiful. I will say that if you want daytime activities, stay at the Punta Cana section. The buffets are good with a selection that should accommodate everyone. If you want a larger selection try the Bavaro buffet. The lobby bar is good and has some of the friendliest bar tenders, Carlos, Rosa and Henry will make your evening. You will never have an empty glass. During the day check out the pool bar, William will make your day. All of the staff at the resort are very friendly and are there to assist you.

The rooms are clean and comfortable. The maid service is adequate, if you want an earlier clean time you can request it. Remember to tip them.

Don’t waste your time going to the Mexican restaurant. The appetizers are the only thing Mexican in the place. The service is horrible, the place was empty and we waited an hour for the appetizers and an additional hour for our dinners.

Warning: the Casino is not part of the all-inclusive anymore. If you want to have a drink and you are not gambling it is a cash bar.

The pathways are very slippery when wet so be careful. The hotel needs to repaint them and add some type of non-slip material, like sand.

They need to add some upgraded liquor to the lobby bar. They only serve scotch.

All in all had a great time and will return again.

Be on the lookout for 2 attractive ladies dressed up like school girls.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed December 27, 2012

Been to Gran Palladium Palace, 12-12-2012 until 22-12-2012.
Me, Husband and 3 year-old daughter.

Room: Loft Suite, Building 96, Room 19.

Great weather: sunny, no wind, warm but not too hot. Last day rained a lot, really a downpour but no problem.

This was our second time to this Resort, again to the Palace Section. We were supposed to go to the Punta Cana side this time, but we then decided to change as at the Palace we would be, for sure, closer to the beach. We were happy with our decision as the beach at the Palace section, was much better, IMO. Wider and less people, although the beach in general was not crowded at all.

Again, we spent an excellent time. Woke up around 7, went to the beach and had time enough to pick a palapa, read or walked for a while and then headed to the Buffet Breakfast.
We had no problem in finding Palapas and even at 09:00 – 10:00 they would be available.
The food was quite good for an AI, although after the first couple of days tends to be a little repetitive, at least for breakfast and lunch.

We stood most of our time at the beach, reading, swimming and playing games with the “POP” crowd and other guests. Also played volleyball but not as much as in our previous stay, which was memorable. The “Animación” Team was very professional: Evelyn, Pedro, Alexander, Juan, Aureliana and so many others. Always working hard and trying to their best for people to have fun. We did! They were not pushy at all but always invited guest to participate in the games. We won the beach games 6x.. and went to the Theatre “Merengue” at night to receive our prizes.. bottles of rum or coffee... nice!

The Animation Team started at the beach during the morning by 10:00 and after lunch (+-15:00) headed to the pool. They were hosting the shows too at 21:45h.. a long journey’s work.

The shows at the “Merengue” were exceptionally good. We have been to many resorts in the Caribbean and the Palladium was excellent, only comparable to the ones we had in Occidental Flamingo Xcaret in Mexico. I was really impressed with the Michael Jackson show.

We were a little disappointed with the Kids’ Club. Went there with my daughter one afternoon... of course there was the “language” barrier but the 2 girls that were there didn’t even made an effort in approaching us. There were other elderly children also playing on their own. Maybe we were unlucky that time and there are other more active employees but after hearing a lot about the Pirate’s spot and the Club would expect more. Last January we were at Bavaro Princess and the girl that took care of the children’s activities (by her own) was amazing and always trying interesting things and activities. Hope I am not being unfair, but this was what we have experienced.

I cannot add much more to our previous review to this amazing complex... have tried many others hotels, namely GBP Esmeralda and Ambar (which are supposedly to be a notch higher, comparable maybe only to the Royal Suites Turquesa by Palladium) but even comparing it with the “Palace” section I would say the Gran Palladium would win: equivalent food, better involvement/ambience/vibe an much better beach. So wide... 980 m. The Gran Bahia is so crowded... half the beach for the same size, more or less. The only thing the Bahia would win would be the rooms.. they are newer comparable to the rooms at the Palace section (Bavaro section has been all refurbished by now and the rooms look nice). The Palace rooms are not new but we were quite comfortable. Our Loft was wide and adequate... maybe in 1 or 2 years they will refurbish.

Would we return? Definitely. The only problem is that there are not many TourReps selling the hotel from out of Portugal.

Will be pleased to answer questions, if any.

Room Tip: Loft suites are great and always on top floors. Buildings 81/82/91/92 are closer to the beach.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkford, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 3 cities Reviews in 3 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed December 23, 2012

What can I say but WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is our 12th time to the Palladium complex and 10th time at the Palace. We visited from Nov 30 to Dec 14. The weather was typical. Some rain which only lasted a few minutes at a time and sunny days with +30 temperatures. We were a group of 13 from Canada including our 4 year old grandson and 2 ½ year old granddaughter. We were there to celebrate our 25th wedding anniversary by renewing our wedding vows. I had not told my wife about this until we landed and the surprise on her face was priceless. Thankfully she said yes when I re-proposed. 2 out of 3 of our children have been married here and we could not think of a better place to renew our vows. I had been in touch with Carolina, wedding coordinator, previously and everything was awesome. My wife picked out her colours, flowers, music, location, restaurant etc. the day before the ceremony. We have met many wonderful people during our visits and Gunter and Ursula, from Germany, attended the ceremony as part of our extended family. The ceremony was at 4:00 pm on Dec 2 and the weather was perfect. We had chosen the new gazebo near the beach and there was a gentle breeze and a beautiful sunny sky. We spoke our vows and toasted with champagne. Mirpil, Guest Service Manager, was there as well. She and Carolina are like our daughters. They are amazing young women who do an excellent job making sure that your vacation is memorable. We had a dedicated train to take us all to "El Quixote" for dinner. The wedding cake was a simple chocolate cake, my favourite, with whip cream icing pink ribbon and flowers. It was big enough to feed the entire restaurant clientele. The entire day went off without a hitch.

We have never been disappointed at this resort and this time was no exception. My mother had suffered some medical issues immediately before we arrived and a wheel chair was provided upon arrival. They were all attentive and deeply concerned about "Mama Yvonne's" well being. We had the opportunity to attend the "staff" Christmas party and had a blast. There must have been over 300 people there. They were having a great time and included us in the festivities. Luis Miguel del Amargue was on stage and provided an incredible performance. We left at 2:00 am and they partied on till the wee hours.

We rented a taxi and went to Macao beach for the afternoon. We swam, drank, ate and enjoyed the afternoon. We were lucky enough to enjoy the company of Janiel, Patricia and Odil. As I have mentioned before these people are like family to us. They are incredible to be with and if you get a chance to meet them take the time to get to know them. You will not be disappointed. William at the swim up bar was our first Dominican son. We had to go home before his 33rd birthday on Dec 19 but we did enjoy the time spent with him.

The workers are friendly and work hard to make your stay enjoyable. Relax and watch the world go by. If you have children they will be safe and there is plenty for them to do. The kids club will keep them entertained and the pools and the beach are incredible.

The food is great and even the pickiest eater will find enough to eat. For those who complain about the service just remember that they serve about 500 to 700 people at each sitting at the buffets so give them a break and be patient. They are doing there best. Remember if you want 5 star Canadian service then stay in Canada. This is a third world country that strives to provide a great service for the money spent. Bring along some items to give away. Toothpaste and brushes, hot wheels, school supplies etc. are all appreciated. Leave the resort and visit the small school just to the south of the Royal Suites.

Remember when you complain about the service or the attitude of the workers that they have feelings and emotions too. You don't always have a great day when you are working so cut them a little slack and relax. They have the same worries and concerns as you have in your home life. My Dominican hermano, Nunez, had suffered a personal tragedy in his life a few weeks before our arrival and yet still managed to put on a smile every day and was deeply concerned about my mother's health.

One thing to remember is that the Casino and the stores are not affiliated with the resort. They are independent companies and employees. In the stores the motto "if you break it, you bought" is rigidly enforced even if it was an accident. Keep a close eye on children as their little hands want to touch everything.

Which ever country that you come from remember that you are an ambassador and represent your country. Be polite and be proud of who you are. You will be treated with kindness and respect in return.

We will soon return for our 13th visit and will once again be at home with Fernelis, William, Janiel, Patricia, Maribel, Rene, Mirpil, Nunez, Carolina and the rest of our familia Dominicana. Get to know the people and you will not be disappointed. I could go on forever but needless to say we will always return to the Palace. I am proud to call these wonderful people family.

Feliz Navidad mi familia dominicana. Amor Papa, mama, abuela, Jennifer, Christopher, Brayden, Monica, Seth y Coraline.

Room Tip: We always stay in building 84. Close to the beach, pool and El Bohio restaurant
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Palace Resort, Spa & Casino

Address: C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Casino Hotel in Punta Cana
#28 Top resorts Hotel in Punta Cana
#30 On the Beach Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Palladium Palace Resort, Spa & Casino 3.5*
Number of rooms: 420
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bávaro Resort & Spa, and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
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Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

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