We visited this resort to celebrate a couple of special family milestones. While this was our first trip to Punta Cana, we certainly have traveled south many times. Never have we been so disappointed.
This resort seems to cater to smokers; sadly, we missed the memo. Smoking was permitted everywhere, including in restaurants :( It's very difficult to get away from cigarette smoke in this resort.
The food was extremely disappointing. Additionally, the majority of us became ill during our stay despite the fact that we didn't drink or brush our teeth with the tap water. Needless to say this is much more than a coincidence...
Customer service is poor, poor, poor! My mother became ill poolside one day and despite asking 3 different staff members for assistance no one ever came, leaving us to clean up the area.
Although the cleaning staff make a daily appearance, clean towels are not provided. There was no shampoo in the dispensers and no washcloths. Despite having 11 people in our party and 5 rooms, we were charged $40 for a cake to celebrate our parents anniversary. Even more ridiculous was the fact that when I attempted to pay for the cake the day of the anniversary, I was told that no cake had been ordered. Luckily our Sunwing rep could validate our order. There weren't enough hangers in the room and despite asking for them on 4 different occasions they never came.
The ocean was no where in sight from our ocean rooms. They were a considerable walk to the ocean. A problem for our elderly parents. Golf cars drive around the resort however were typically full making the journey to the beach was an ordeal.
So much more to share but you get the point!
- Official Description (provided by the hotel):
- IFA Villas Bavaro Resort & SPA is situated on the fine, white sands of Playa Bavaro. Bordered by a fabulous coral reef and surrounded by turquoise-colored waters this extraordinary vacation complex offers its guests a friendly, luxurious environment for sports & cuisine with its 6 charming restaurants and 7 spectacular bars, colorful tropical shows, a wide range of facilities and services especially designed to ensure an unforgettable stay right in heart of the Caribbean. ... more less
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- Also Known As:
- Ifa Hotel Punta Cana
- Ifa Hotel Bavaro
- Ifa Bavaro Villas
- Ifa Villas Bavaro Beach Resort & Spa
- Villas Bavaro
- Ifa Villas Bavaro Punta Cana