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“Good for the price” 3 of 5 stars
Review of IFA Villas Bavaro Resort & Spa

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IFA Villas Bavaro Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   Playas de Bavaro, Punta Cana 51101, Dominican Republic   |  
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Ranked #59 of 100 Hotels in Punta Cana
Ontario, Canada
1 review
4 helpful votes 4 helpful votes
“Good for the price”
3 of 5 stars Reviewed December 5, 2012

My husband & I just got back from our honeymoon at IFA Villas Bavaro Resort & Spa from November 27-December 4, 2012. We would give this resort 3 stars. As with every resort, there are good and bad things. We got a very good deal for this resort and after reading the reviews decided to give it a try. There were a few hiccups with our visit, but overall we were impressed, however, we would not go back to this resort. I will break down everything for you:

Rooms - Don't book a standard room with this hotel. You get put in a villas which is not very nice and we had a huge problem with the shower not having warm water- just cold. Spend a little more money and get a superior room. Not only are you closer to the beach and restaurants, but the rooms are so much better. When we checked in to the resort we mentioned it was our honeymoon and provided a marriage certificate and they said we would have an upgraded room but they lied to us. After spending a couple hours in the room and attempting to have a shower only to find freezing cold water we complained to the hotel front desk staff. We have never had a problem with a room before and have stayed at many hotels in the past. One piece of advice...don't speak to the front desk staff...if you want a room change you need to speak to the person in charge of guest services. Once we mentioned our issue with the room and how it was not an upgrade like we were promised, they got a copy of our marriage certificate (again) and finally changed rooms for us. All they had available was a room with two beds, not one bed, but at that point anything was better than the room we first had. I highly recommend a room in one of the hotel-style buildings not the little villas. The beds are hard no matter what room you are in. The showers can be cold sometimes and take quite a while to heat up. There are no views of the ocean available. Make sure you ask for a safe... $20 for the week and well worth it.

Food - The buffet food is poor. For breakfast, the main buffet is open. The omelette station and croissants are the best part of it. For lunch you have your choice of the grill buffet down by the beach or the main buffet. If you want pizza go to the grill, although we found the pizza was cold most of the time. Both buffets were not that great in our opinion. For dinner you have your choice of the main buffet (best food there was the pasta station) or your choice of one of the three A La Cartes. If you want to go to the a la cartes you must make reservations in the early morning the day of. We tried all of the restaurants, which include Italian, Asian, and Mexican, and we really liked the Asian and Mexican. You are allowed to go to them as many times as you would like throughout your stay (one a day) and we enjoyed the restaurants more than the buffet so we tried them all and the Mexican twice. There is a Pizza bar there. Unfortunately they were not serving pizza the whole time we were there...not sure why? If you wanted a snack during the afternoon, evening, or night they served really good burgers and fries. The burgers are a little pink, but they are amazing and we did not get sick from them...If you go to the buffet please note that anything labelled "burger" is actually fish. There is a Creperie over by the Kid's Club and it is AMAZING! Best crepes ever! It was open occasionally while we were there around dinner time. The one thing I have to say about this resort is, although the buffet is not that great, there is always food available somewhere in the resort. You do not go hungry!

Location - This resort is situated in a really nice area and the resort itself is massive. If you are in a standard room you have a 10 minute walk minimum to the beach or you can take the IFA shuttle. The resort grounds are beautiful and there is lots of wildlife in certain parts of the resort. Lots of palm trees and gardens. It is a nice place to take a walk and it is very well maintained. On certain days of the weeks there are vendors that set up outside the lobby. We found them to be very pushy for a sale, but we found ourselves buying stuff from them several times. WARNING - The bugs were so bad! It depends on the person and how sensitive you are to bug bites, but I got attacked by mosquitoes and other small bugs so bad. By the third night I was afraid to go out and bought some bug spray (which did not work well). My legs alone are covered in at least 50 bug bites. Most people around the resort did not seem to have a problem with the bug bites. For some reason it was just certain people. The bites are insanely itchy. I really wanted to go home away from the bugs by the third night. I am sensitive to bug bites so if you are to bring bug spray and long pants. It depends what time of the year you go there to I am sure.

Weather - We arrived three days before hurricane season was over and our first day there it rained. After that we were good for the most part. It only rained during the night when we were sleeping. Our second last day there it rained all afternoon and the temperature dropped, but overall we were very impressed with the weather. We had +28 degree weather. Sunny, minimal cloud coverage. The humidity was high. It was a nice Caribbean vacation!

Staff - The staff are nice, but most do not speak much English. If you know some Spanish you will benefit. The restaurant and buffet staff are very nice, professional and quick. They cleared our plates fast, always asked what we would like to drink, and refilled our water. The maids do a great job cleaning the room and deserve a nice tip! Our maid always left us towel animals and flowers. The towel lady is really sweet and gives all the girls a flower in their hair.

Entertainment - The entertainment at the Theatre was amazing while we were there. Several nights there was professional dancers and the last few nights we were there they did comedy with the audience. The stage is massive and they have a good light show. The shows start at 10pm and are one hour. Well worth it to see! We did not participate in any of the daytime animation activities, but we saw them around the resort while we were walking around and they looked good. Always something to do! For night life they have a new Disco. We went once to it and it was busy and everybody was having a good time. Unlimited drinks and it is open until 4am located on the resort grounds. The disco is very nice inside! If you don't mind leaving the resort for a club, we were told about one of them where you pay $60.00 and get free transportation and the first night you drink free. We didn't go to it, but it looked like fun.

Beach - The beach is beautiful. White sand, blue water. There is a lot of seaweed, but the resort staff work all day to clean it up. There are a lot of beach chairs and we did not have a problem getting a chair at any point of the day. Unfortunately we were disappointed with the location of the resort...right in between two shopping centres and the vendors really push for a sale. It is okay if you are looking for purchase something, but when you want to take a walk down the beach it gets REALLY annoying. There are other resorts on the other sides of the shopping centre though and security guards so you are safe.

Pools - There are pools everywhere in the resort. There are three pools in different areas of the resort and four little hot tubs (with cold water). The main pool is the busiest and has a swim up bar which is nice. The other pool has a bar attached to it and the third pool is the quietest and has a bar located next to it in the theatre. The pools are well maintained and are nice to cool off in. Getting a chair by the main pool is sometimes difficult, but we enjoyed the quieter pool anyway.

Excursions - We did two excursions while we were there. We highly recommend the Country Adventure if you are interested in seeing the countryside and seeing how the typical Dominican family lives. You visit a Cocoa Plaintain, church, home and school. You get to go horseback riding near the mountains, have a nice home cooked Dominican lunch and visit a beautiful beach. This excursion is a full-day and well worth it. The other excursion we went on was the Canopy Adventure. This was a half-day activity and was located in the mountains about one hour from the resort. You go zip-lining through the jungle. It was so much fun and a once in a lifetime experience. Both were reasonably priced.

Drinks - The beer offered is decent. Only one choice,but that is all resorts ever offer unless you want to pay. I loved the Banana Mama drink. Make sure you go to the Cafe and order a banana mama. They blend it with real banana and it tastes so good. I couldn't get enough. The Spanish coffee is delicious- especially from the Cafe. The drinks are all inclusive so drink up! There are seven bars throughout the resort so you won't have trouble getting a drink.


Don't let the bad reviews scare you. If you read my review and are okay with everything I said, you will enjoy it there. We were pleased with the resort and it just had minimal issues that did not ruin our trip. We have been to Jamaica, Mexico and now The Dominican and prefer Mexico.

Room Tip: Don't book a regular room. The bungalow villas are not nice. Book a superior room instead. Yo...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at IFA Villas Bavaro Resort & Spa, responded to this review, December 11, 2012
Dear Guest,

In the name of IFA Villas Bávaro’s team, we would like to thank you for writing a review about your experience among us and for having chosen our premises to enjoy your honeymoon.
Congratulations for your wedding and we wish you a successful marriage.

We are very pleased to acknowledge that overall you had a wonderful and memorable stay and honeymoon celebration at our hotel.

Regarding the inconvenience you had on check-in again I offer you my sincerest apologies, and again as I told you in person measures were taken to avoid this inconvenience in the future.

We have two different types of rooms; Standard and Superior, the first ones are located farther away from the reception and lobby, but are placed between beautiful gardens and one story buildings, those are the quieter ones. The latter are located next to the lobby and the facilities, they have a newer decoration, are bigger, have coffeemaker and are located on 2 or 3 story buildings.

We will be pleased to welcome you back again and celebrate your first wedding anniversary.

Please do not hesitate to contact us before your arrival on your next visit.

Regards,
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milroy, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 4, 2012

Customer service and smiles are scarce at the resort. Buffet restaurant food is below average. You have a different server each time and there’s no personal connection. The pizza and pineapple were our favorite items. The buffet closer to the beach was a better option for lunch. The specialty restaurants were not worth taking the time to make reservations. My Italian specialty meal was a chicken breast with french fries. The crepe stand was a nice change.

The beach was a very small roped area that had no waves and surrounded by boats and frequent traffic. There were plenty of palm trees to provide shade during the day. We didn’t have any issues with chairs on the beach. The workers tried their best to keep the beach free of seaweed.

We had 2 pairs of shoes go missing and cockroaches in our first room (4307-Closer to theatre and beach). We were moved to 3414 (closer to pizza bar and pool). The rooms closer to the Theatre can hear the nightly show music. The nightly shows are entertaining. The beds are extremely hard. The air conditioning was adequate but you were not permitted to keep it running when you weren't in the room. After being at the beach all day, it was quite warm upon our return. Your room key activates the lights and air in the room. Housekeeping will remove the extra key if you let it in the slot.

We traveled to another resort during our stay and did not have any issues with the taxi. A round trip ride 25 minutes each way was $46. There was a free bus from the resort to a small shopping center, about a 10 minute ride. There’s a grocery store, various shops and pharmacy (behind Pizza Hut). We bought snacks and coffee souvenirs here. You need to sign up for a bus ticket at guest services.

We made the best of our stay and will continue to look for good quality value priced resorts. This is not a resort that I would visit again.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at IFA Villas Bavaro Resort & Spa, responded to this review, December 7, 2012
Dear guest,

Thank you for sharing your review about you vacations at IFA Villas Bavaro Resort & Spa with other travelers on Tripadvisor.com.

Please accept my truthful apologies for the inconvenience you had. We are not taking your dissatisfaction lightly. In fact, your letter has been forwarded to our key people in our hotel.

Regarding the problem you had in the first room with a roach, even when we have in house pest control remember we are at the Caribbean surrounded by beautiful wild forest that holds a wide variety of wild life, but this is not a normal situation and we will take the corrective measures.

Again, please accept our apology for this inconvenience. If you decide to visit us again do not hesitate to contact me.

Sincerely,
Wilbert Santos Fernández
Guest service manager
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detroit
1 review
3 of 5 stars Reviewed December 2, 2012

Just got got back fron Ifa here are some thing to know
Beach is great and plenty of chairs but not alot of shade if you want shade you have to get up early.
Beach snack is alot better they open noon then main buttet.
Shopping very close next to hotel.
Service at ala carte and buffet was very good cant say the same about the food.
Now the bad ( wifi not free it cost $40 for a week or $10a day, most resorts have free in lobby
but not Ifa.
Room safe not free it cost $3 a day, most resorts free.
All Pool chair bolted to ground so you cant move them for shade thats why we stayed
at the beach the whole week.
Pizza Snack bar by pool had pizza the fist day we got there but rest of the week no pizza they
said it was broken and bugers were pink inside so i only had it once.
Getting up to make reservation early at 8am. )
Cab ride from airport to hotel is $28 and it cost $28 from hotel to airport.
At the airport they charge $10 a person tourist fee when you arrive and
we were told they charge $10 when you leave too but they did not.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at IFA Villas Bavaro Resort & Spa, responded to this review, December 4, 2012
Dear guest,

I would like to thank you for choosing IFA Villas Bavaro Resort & Spa for your vacations and for taking time to share a review about your experience with us.

We are sorry to acknowledge that your expectations regarding this special occasion were not entirely fulfilled. In IFA Villas Bavaro we are committed to ensure memorable holidays to our beloved guests.

We thank you for your positive comments about the beach. Please let me clarify some points that you referred to.

We regret that you didn’t enjoy our pool area because of the bolted chairs. We had a technical problem with the pizza oven during your stay, but we still had pizzas availables at Las Velas grill restaurant.

When clients request meat they should ask how they want it (rare, medium, well cooked, etc.) otherwise we serve medium cooked as default.

Thank you for pointing out our outstanding service.

In case you decide to visit us again, please contact me prior your arrival.


Kind Regards,


Wilbert Santos Fernandez
Guest service Manager
IFA Villas Bávaro resort & SPA
rrpp.villasbavaro@ifahotels.com
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Poconos
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 1, 2012

The resort is huge and beautiful-the room is also very nice. Downfalls are the beach, the food, and very very crowded. Just got back home today. Beach was pretty far away (from all rooms), crowded and hard to find a chair, no beach bar, lots of noise, seaweed, boat oil, and not really nice snorkeling. Don't go off resort or you'll be hassled. Actually, we were bothered to buy stuff right outside of the lobby on Saturday and Wednesday which was. Super annoying. I wouldn't go back.

Room Tip: 3318 was nice :)
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at IFA Villas Bavaro Resort & Spa, responded to this review, December 4, 2012
Dear guest Jesssee F,

I would like to thank you for choosing IFA Villas Bavaro Resort & Spa for your vacations and for taking time to share a review about your experience with us.

We are sorry to acknowledge that your expectations regarding this special occasion were not entirely fulfilled and that your visit to our premises was not memorable in a positive way. In IFA Villas Bavaro we are committed to ensure a memorable holiday to our beloved guests.

We thank you for your positive comments about the property. Please let me clarify some points that you refer to.

We do not have beach front rooms, but our rooms are around 10 minutes walking distance from the farthest one. Besides we provide transportation on the whole complex for people that don’t want to walk and/or have restricted mobility.

As you refer to the sea weed we were affected by a tropical storm that brought excessive amounts of seaweed that made almost impossible to keep it as clean as it should.

I’m sorry that you felt harassed by the salesmen from the artisans fair. I will follow up your comments about it to prevent it in the future.

In case you decide to give us again the chance to give you the care and service that you deserve, please contact me.

Regards,
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atlanta
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 24, 2012

Where do I start?
I found a deal on living social for a four night stay at this resort. Now I know why it was so cheap. You get what you pay for.

Beach- not good. This hotel is on the Atlantic Ocean side of the Carribean and not the Carribean Sea side and there was seaweed all over the beach. The hotel need to scrape the beach it would help. It was very disappointed in the beach.
Food-average at best. We went to two of the specialty restaurants, the ambiance was very nice. The food not so much. The Italian restaurant was a joke. The buffet was typical resort fare.
Customer service- this was customer no service. Hardly anyone spoke English other than the reception desk and check in desk. I know enough Spanish to communicate fluently, but not all people can do that. I spent 3 days asking for a small wash cloth to shower with. I called at least five times. Each time I was told ok and never received one. After three days I finally gave up asking and just used the hand towel to shower with. When we checked in, they wanted to see our paper coupon from living social , Really? What happened to technology? We tried to show them our coupon on our phone and they would not accept it. We had to speak to a manager.
Drinks- Good. Someone said bring your own cup, which is a good idea.
The resort was beautiful, but none of the rooms I saw had a balcony to sit on, only a window that opened.
There was nightly entertainment. I enjoyed it, but my friends were not impressed
Lastly, there were ants in the room every day.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at IFA Villas Bavaro Resort & Spa, responded to this review, November 27, 2012
Dear guest,

Thank you for choosing IFA Villas Bávaro Resort & Spa for your holidays. In the name of the Hotel Manager, Mr. Carlos Jimenez, we want to thank you for taking time to write a review about your stay.

We regret to hear that our gastronomy offer didn’t fulfill your expectations. We take very client’s comments seriously as we use them as a guideline in our daily meetings.

Regarding your comments about sea weed on the beach; as you might have seen we have personnel working almost all day long assuring the hygiene and cleaningness of the beach, unfortunately during your stay we had the remains of a tropical storm that brought excessive amounts of sea weed that made almost impossible to keep it as clean as it should.

Every serving employee (bartenders and waiters) has a basic understanding of English, but if you need something specific that needs a deeper knowledge of English you can speak with the chief which is dressed on black or you can contact guest service and/or reception.

I’m sorry about the inconvenience you had on check-in, but as a standard (your travel agency should have informed you) clients need to bring physical voucher for check-in.

We thank you for your feedback. It helps us to improve our standards of service.

Please feel free to contact us, in case you decide to visit us again.

Yours Sincerely,

Wilbert Santos
Guest service Manager
IFA Villas Bávaro resort & SPA
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Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 22, 2012

The rooms of the hotel were clean and the resort itself was clean. The food on the resort was good. However, the Italian restaurant was not good at all! The staff at the resort were very friendly and helpful. The disco was good and the evening shows were fantastic. Overall, had a great time. I would stay there again.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at IFA Villas Bavaro Resort & Spa, responded to this review, November 27, 2012
Dear guest,

First of all we thank you for choosing IFA Villas Bávaro for your holidays and for the time you spent sharing your review with the Tripadvisor community.

In the name of our Hotel Manager, we thank you for highlighting the excellent cleaning service, food and our friendly staff. We regret that you didn’t enjoy your dinner at our Italian restaurant.

We will be honored to welcome you back. Do not hesitate to contact us prior your next visit.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 20, 2012 via mobile

It is ok for the people travaling on a budget. Rooms were ok. We moved hotels. It was notwwhat we thought it was going to be. Hard rock was much better. You have to make reservations for food. Plus if you wanted lobster it wad a extra fee. Does not sound all inclusive to me

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at IFA Villas Bavaro Resort & Spa, responded to this review, November 27, 2012
Dear Guest,

Thank you for sharing your review with other travelers.

We are really surprised by your review and we regret that we didn’t fulfill your expectations.

I may clarify some of your doubts about the hotel:

Lobster is not included, but you can buy it at one of our a la carte restaurants. These can be reserved on a daily basis.

We require reservations for our a la carte restaurants because is the best way to assure a pleasant dinner and excellent service to our guests where we take our time to fulfill every client’s demands.

We understand that our hotel is a solid four star hotel with an excellent price-quality relation. All the services that we offer are clearly specified in our promotion and we understand that we comply with what we offer.

We have daily surveys with positive results and we receive a lot of comments and congratulations as well. This makes us look forward for different ways to improve service and provide unforgettable memories.

Of course you can find a lot of 5 Star hotels that can provide you a higher level of luxury and/or more services, but clearly at a considerably higher price range. Likewise, we understand that some people may have different expectations; however this shouldn’t detract our hotel.

Thank you again for your comments, we hope we could clear up all the doubts you had and we reiterate at your disposition if you decide to come visit us again.

Regards,
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Additional Information about IFA Villas Bavaro Resort & Spa

Address: Playas de Bavaro, Punta Cana 51101, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Spa Hotel in Punta Cana
#46 Family Hotel in Punta Cana
#49 Romantic Hotel in Punta Cana
#50 Top resorts Hotel in Punta Cana
#52 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — IFA Villas Bavaro Resort & Spa 3.5*
Number of rooms: 262
Official Description (provided by the hotel):
IFA Villas Bavaro Resort & SPA is situated on the fine, white sands of Playa Bavaro. Bordered by a fabulous coral reef and surrounded by turquoise-colored waters this extraordinary vacation complex offers its guests a friendly, luxurious environment for sports & cuisine with its 6 charming restaurants and 7 spectacular bars, colorful tropical shows, a wide range of facilities and services especially designed to ensure an unforgettable stay right in heart of the Caribbean. ... more   less 
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Also Known As:
Ifa Hotel Punta Cana
Ifa Hotel Bavaro
Ifa Bavaro Villas
Ifa Villas Bavaro Beach Resort & Spa
Villas Bavaro
Ifa Villas Bavaro Punta Cana

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