We stayed at the Sirenis Tropical from July 31st to Aug 7th. To be honest we were very skeptical booking this hotel after reading some of the negative comments, especially around the rooms. To my disbelief it came true, the comments were spot on. We have travelled to other resorts in the Caribbean and had no issue with the rooms, but this was terrible.
We initially stayed in the J block the first night, the room gave old musty smell, the AC was noisy and was not working then we put the fan on and the fan was making noise too, so our sleep was deprived the first night. the next day we spoke to the concierge desk and got him to help us move to another room. they moved us to the H block, not that better either but the AC was working fine. These rooms our way outdated, the wash-rooms were horrible, overall when you are in the room it gives a depressing feeling. I understand we dont spend that much of time in the rooms, the little we did was not very pleasant and kind of spoiled the vacation. Plus came home with bed bug bites too.
The funny thing is they will try to push their VIP members package, first off the clients must feel happy and comfortable even trying to consider the members package, that’s a joke considering the terrible room/toilet condition they put us in.
Other than the room, the rest was ok, the beach, pool, drinks, food was fine. The staff were friendly and somewhat helpful. Couple of them stood out to me, they were Kendall from Concierge services, Reynalldo from Reception and Abel the Guest services manager they were very helpful indeed and try to do their best to help anyway they could.
Would I go there again? NO way, never again, I would definitely look somewhere else. I heard the Bavaro resorts are better.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Cheap Tickets, Hotels.com, Caribbean Online Mgt Corp., TripOnline SA, Despegar.com, Booking.com and Tingo so you can book your Sirenis Punta Cana Resort Casino & Aquagames reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sirenis Cocotal Beach Resort Casino And Spa
- Sirenis Cocotal Beach Hotel Punta Cana
- Sirenis Resort Punta Cana
- Sirenis Cocotal Punta Cana
- Hotel Sirenis Cocotal Beach
- Sirenis Cocotal Resort