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“Amazing place, good stay family holidays.” 4 of 5 stars
Review of Sirenis Cocotal Beach Resort Casino & Aquagames

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Sirenis Cocotal Beach Resort Casino & Aquagames
4.0 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #61 of 101 hotels in Punta Cana
Bogota, Colombia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amazing place, good stay family holidays.”
4 of 5 stars Reviewed December 28, 2013

The place amazing, clean, amazing braches.

The pros: staff very friendly, food ok, loads of activities, beaches and ocean marvelous.
The cons: 5 star hotel and does not have a shuttle hus, and nowhere to go, everytime you leave hotel is usd 40 in a taxi one way. Another adversity is the qifi, Usd 50. / week and ONLY WORKS IN THE LOBBY¡

Room Tip: Choose full package, beware of cab drivers, the cheapest is usd 30, no wifi on your device.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brampton, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 28, 2013

We stayed at the Sirenis Tropical Suites Dec 16 - Dec 23 and spent Dec 24 in the airport because of the ice storm in Toronto. The hotel was okay. The grounds were beautiful and immaculately kept. The food was fine - not quite enough fried banana or plantain for my taste (but that is a very petty complaint). The displays of food in the a la cartes were magnificent, the fruit and vegetable sculptures especially. But that having been said, we didn't appreciate the food as much as we could have in the beginning of the week because one of our party picked up the Norwalk virus and shared it with the rest of us.

Our kids had lots of fun in the pools, especially playing on the pedestal that the mermaid sat on in the middle of the deep pool. Our 10 & 12 didn't use the kids club, so I can't comment on it - but the kids club put on a performance everynight that we droppped in to see occasionally.
They had a circus acrobat show one night after the kids club performance; it was very entertaining.

There was dancing at the beach which preceded the surf aerobics. Both were tons of fun and I picked up a bit of both German/French/Spanish and Russian (counting to four, anyway) as there were many, many Europeans there . . .

We enjoyed many afternoons at the water park. They wouldn't let us wear our swim shirts, but other people were allowed to wear them - so we went in the late afternoon to reduce the incidence of sunburn. My kids tried all of the slides, I wasn't as daring. They really enjoyed the yellow tube slide and the red enema/wedgie slide - the sharp drop on the same side as the toboggan slides. The kids banged their heads backs and heels and then dropped into the pool head first on the toilet bowl slide - be wary. The toboggan slide was great fun. There are a couple of special toboggans to use if you wish to glide all the way to the end (blue handled toboggans). With great skill I managed to bump the very end twice - once you try the slide you will see that it is truly a great feat!!!! With the other toboggans you might be lucky enough to slide all the way into the end yellow stripe - I did, once.

Our maid/housekeeper was excellent - I looked forward everyday to seeing what designs she would make with our linen. It was a really nice touch.

For the price we paid we got a great deal.

Room Tip: We stayed in B block which was far from the beach and pools, but close to the food/restaurants and a...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romsey, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 28, 2013

Have just returned from 10 days Thomson tour to Sirenis Cocotal with wife son and his girlfriend. Excellent flight out on Dreamliner aircraft good transfers to resort. Had lovely relaxing stay, rooms could be abit more modern but no real complaints, all garden areas pool and beack kept really clean by an army of staff. We were at an advantage as have a good knowledge of Spanish, staff exceedingly friendly, small issue with leak in one room but resolved. Excellent one day sea tour fabulous outing. Food very good and enjoyed four of the speciality restaurants. Cannot understand why we British have to moan, at no times saw any drunkeness or bad behaviour. Would go back again no problem, keep most of the Brits away.

Room Tip: We had rooms near the pool area so short walk to beach.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 25, 2013

I was unfortunate enough to book 2 weeks stay in Sirenis Cocotal in December 2013. This hotel is certainly one of the worst three places I have ever stayed in and here is why:

1) Rooms are in abysmal condition. Antique, not working air condition, broken frige (mini bar), mould and rot in the bathroom. Rusty sharp spike instead of a handle (and they do not go very well with 3 years old)
2) 6 phone calls to the reception to get towels was a daily routine. Never managed to get 3 towels though.
3) Food - repetitive and boring ( with the exception of Japanese and Italian restaurant - those two are a must - especially Japanese)
4) Staff. I do not event know where to start- Rude and arrogant receptionst who on our arrival thrown a key card to is or rather arrogant bar tenders... I never imagined thay people living in Caribbean can be so unpleasant.
5) prepare for the 'fight for sunbed' fun.
6) intoxicated to the point of passing out Russians are everywhere.
7) tables in the main restaurant were difficult to get.

Good points:
8) water park is nice especially for kids
9) Japanese restaurant is a must if you end up in Sirenis. Chefs are amazing, happy, cheerful, funny and professional. Food to die for. Truly amazing
10) gardens are amazing, beautiful and very well looked after. Public areas are in stark contrast with the rooms as if those two were managed by two completely different managers.

Would I go there again? God no. Would I recommend it? Absolutely no. Do yourself a favour and avoid it all cost.

Stayed December 2013, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, Georgia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 20, 2013

My wife and I spent 6 days at the resort from Dec 1 to Dec 6 2013. Overall we had a great time. The resort is clean and the staff works really hard to upkeep the place and cater to the guests. As stated in previous reviews, the resort was plumb filled with Russian guests and a speckle of other europeans and a hand full of Americans. As part of the great deal we received to stay at the resort, we attended the timeshare presentation. It was actually quite painless and not pushy at all. The room was a little dated in terms of the furniture, however it was very clean and tended to twice a day. We enjoyed the buffet restaurants as well as the a la carte restaurants with the Japanese being the best. There are plenty of bar around the resort willing to serve you the drink of your choice all day. My wife fell in love with Baileys on ice! The beach seem to always be crowded, there is literally no room to add additional beach chairs. The Aquagames park is the highlight of the resort...a definite must do while staying there. I definitely recommend giving the resort a shot if the price is right.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 18, 2013

This is the first time I am writing a review.For me this hotel is good for families. Very friendly staff.If u know spanish more helpful but dont wory some staff knows english.We 2 families went on Dec 12th 2013 for 4 days.Waterpark amazig but closes at 5p.m.For me buffet is better than Ai carte.Hot dogs looks like half done so I didnt take it.Thanks to VERONICA Asst Mgr who mentioned if there any concern tell to her.Staffs are very helpful and friendly.For us we had nice holiday.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 14, 2013

We visited the resort from 3/12 to 13/12. There was three of us aged between 28-33. Good points: 1. the resort grounds is very nice especially at night when all the Christmas lights were put up, 2. the staff are very pleasant and friendly, there is always adequate staffing around the resort at all times. Bad points (for improvement): 1. the resort has two sides which we did not know until we got there, Cocotal and Tropical, the rooms on the Cocotal side really let's the resort down, the rooms smell of damp, there's mould around the bathroom and the DIY work done to some of them are of a very poor quality, we took the sheets off our bed and the state of the mattress and base was cringing. Beware if you suffer from asthma or any skin condition. We had a room on this side of the hotel and this ruined the first three days of our holiday, although after complaining on several occasions we were given a room on the Tropical side which although are still basic but are pleasant which is nothing more or less than what you'd expect. 2. Too many persistent sales people and I got annoyed at how many times I had to say "no thank you". 3. The plug sockets often sparked. 4. Flies and birds on and around the food. 5. The music in the resort was often quite depressing, you need more uplifting music that doesn't put people to sleep. The resort felt like it catered more for their European clients rather than being a Carribean resort and just allowing the customers to embrace the culture. It was an experience I do not regret but I would not personally go back and if I were to recommend it I would say go with a very open mind and only if it's really cheap and for no more than 7 days.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirenis Cocotal Beach Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Best Value Hotel in Punta Cana
#26 Casino Hotel in Punta Cana
#41 Spa Hotel in Punta Cana
#42 Luxury Hotel in Punta Cana
#43 Family Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#51 Top resorts Hotel in Punta Cana
#54 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sirenis Cocotal Beach Resort Casino & Aquagames 4*
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort

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