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“NICE HOLIDAY” 4 of 5 stars
Review of Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
3.5 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #66 of 99 Hotels in Punta Cana
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“NICE HOLIDAY”
4 of 5 stars Reviewed December 18, 2013

This is the first time I am writing a review.For me this hotel is good for families. Very friendly staff.If u know spanish more helpful but dont wory some staff knows english.We 2 families went on Dec 12th 2013 for 4 days.Waterpark amazig but closes at 5p.m.For me buffet is better than Ai carte.Hot dogs looks like half done so I didnt take it.Thanks to VERONICA Asst Mgr who mentioned if there any concern tell to her.Staffs are very helpful and friendly.For us we had nice holiday.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,881 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (535)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
London, United Kingdom
Top Contributor
87 reviews 87 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed December 18, 2013

The hotel is very nice and the animation team very good. Food is good abit repetitive but by going to the ala carte restaurants you can get some variety. Being so close to the beach is great. Only annoying thing was paying for the safe which when staying for 3 weeks is abit of an expense. Go on some trips to see the island as the Dominican Republic is lovely as are the people and staff.

Stayed April 2013, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 14, 2013

We visited the resort from 3/12 to 13/12. There was three of us aged between 28-33. Good points: 1. the resort grounds is very nice especially at night when all the Christmas lights were put up, 2. the staff are very pleasant and friendly, there is always adequate staffing around the resort at all times. Bad points (for improvement): 1. the resort has two sides which we did not know until we got there, Cocotal and Tropical, the rooms on the Cocotal side really let's the resort down, the rooms smell of damp, there's mould around the bathroom and the DIY work done to some of them are of a very poor quality, we took the sheets off our bed and the state of the mattress and base was cringing. Beware if you suffer from asthma or any skin condition. We had a room on this side of the hotel and this ruined the first three days of our holiday, although after complaining on several occasions we were given a room on the Tropical side which although are still basic but are pleasant which is nothing more or less than what you'd expect. 2. Too many persistent sales people and I got annoyed at how many times I had to say "no thank you". 3. The plug sockets often sparked. 4. Flies and birds on and around the food. 5. The music in the resort was often quite depressing, you need more uplifting music that doesn't put people to sleep. The resort felt like it catered more for their European clients rather than being a Carribean resort and just allowing the customers to embrace the culture. It was an experience I do not regret but I would not personally go back and if I were to recommend it I would say go with a very open mind and only if it's really cheap and for no more than 7 days.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 10, 2013

If you get this resort for less than $500 inclusive, go but even then make sure to pack a lot of pepto-bismo.
We were group of 28 ppl, families and only 1 person did not get sick. One of the teens ended up in the hospital for 2 days. Must be the water they are using to wash salads and mix drinks.
The management behaved arrogant, treating you as they were hosting you free at their resort.
Food was very repetitive, no variety at all. If you want to get a normal scotch, rye, or vodka, had to pay and even so the Jack Daniels we bought was not tasting like real one.
The only good part was the beach and pools were ok.

Room Tip: Avoid rooms around the pool. All building are well planned and built so you don't have to worry...
See more room tips
  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateauguay, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 8, 2013

We will be staying at the sirenis tropical for our second time on december 30th 2013.Firts time was great.Animation, food, premises etc. A bit far from the airport but worth it. the beach fabulous. The shack on the beach for chicken, burgers, hot dogs porc chops drinks etc is great. staff is very friendly . Yes we had to pay for iron and safe but big deal.The deposit was returned no problem.
We asked for renovated rooms on our return so we will see...


Daniel primeau

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed November 29, 2013

The hotel grounds were amazing. The pools some of the cleanest ever seen before (compared to cuba and Honduras) even with so many Russians who usually litter in them. The pool cleaners worked tirelessly to keep them spotless. Beach very nice, again quite a bit of cigarette butts and garbage at times but again mostly due to Russians or Germans just not respecting the surroundings. The "updated" rooms are far from updated, quite a bit of mold in the bathrooms, beds were good and bedroom was clean. The hotel needs to shut its doors and put in some serious money to run with the big hotels now in punta cana. Hotel for food and grounds 5* but bedrooms are more along lines of a 3* at best. BUT the atmosphere, staff, food and entertainment make up for the rooms. We went with our two young boys and older parents and loved the resort. Yomaris at the pool restaurant is a gem... I would have her work for me anyday. Ana at the buffet was a doll and would always have our seat ready. Our cleaning ladies did a fantastic job especially with all the sand the boys brought back :) The entertainment staff especially Tony are simply amazing what an amazing job! Bar tenders especially Eziquiel were all great. Food... Where so O begin... Japanese AMAZING andreus was awesome as our chef what a class act... The steak restaurant amazing. Italian nice but nothing too special but food was still good. Plenty at the buffet... Carrots and mashed potatoes amazing. I really loved everything i would just recommend the hotel close one block at a time and RENOVATE not JUST paint... I mean everything, fridge, couch, baths etc. would i return? Tomorrow :) did we have fun absolutely! If bedrooms dont bother you this is the resort for you. Oh and the casino... 3 tables and about 18 slot machines... Good fun, my mom won 180$ one night and just shy of 150$ the next :) also take some picture of the peacocks they were gorgeous!

Stayed November 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj-Napoca, Romania
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 28, 2013

Me and my husband went to Sirenis Cocotal Punta Cana on our honeymoon in mid April 2013.
On European Standards, it does not worth more than 3 stars from my point of view.
We stayed in Madrid in a 3 starts Hotel which was luxuriant compared to this.

MOST IMPORTANT: Get a Safe the first moment you get there!! Someone stole some money from my bag the first day we arrived .. I never got it back...

Tips:
- You must definitely go to different trips outside the resort, you cannot miss the fun and the views you will see.
The carribean is great and we really loved the views, the sea which is hot all the time even at night, and the air.
- If you are a person which goes there to enjoy nature and relax, the place is great as it is outside the busy Punta Cana city.
- Very romantic beaches where you can have long walks.

Others:
- The weather was great!! it just rained for about 15 minutes in 2 different days, but the sun came out instantly after that and the weather was hot all day.
- Buy lots of sunscreen from home as there is very expensive.
- The place was not very crouded at that point as I believe it can be called "end of high season time" which was great. We did not have to go to reserve seats at the pool at 6 in the morning. You could find them free even after breakfast.
- We used to wake up very early, before sunrise every day, because of the time difference with Europe, but we enjoyed every sunrise either from the bed or from the beach which was great at that time.
- The rooms were not too nice, you can espect to find small bugs here and there but it is because of the tropical climate, it is normal I guess. You get used to them after a while :)) .
- The food is acceptable, we did not have any problems while we stayed there. The variety is big so you can choose what to eat, and it can be something else every day.
- The staff was ok, we did not have issues with them. We could speak a bit of spanish too, but we were susprised to see most of them spoke English/French/German/Russian and other languages too.
- The shows every night and disco were great.

We could return to this resort but knowing that high hopes are not going to be fulfilled from accomodation point of view.

Room Tip: I guess the rooms in Tropical Suites are better than the ones in Cocotal area.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#33 Casino Hotel in Punta Cana
#36 Spa Hotel in Punta Cana
#42 Family Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#54 On the Beach Hotel in Punta Cana
#55 Top resorts Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort

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