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“Great Resort, real value for your money” 5 of 5 stars
Review of Sirenis Cocotal Beach Resort Casino & Aquagames

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Sirenis Cocotal Beach Resort Casino & Aquagames
4.0 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #59 of 101 Hotels in Punta Cana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great Resort, real value for your money”
5 of 5 stars Reviewed February 25, 2012

My wife and I just returned from our stay of 23 days. Since this is our 5th visit to this resort it is obvious that we must really love it.
Last year it was great, this year with the many additions it was even better. They have installed new LCD televisions that has a built in internet and a huge Water Park is close to completion. Any minor problems we quickly taken care (special thanks to Joaquin Mateo who was so caring and helpful)
The staff is second to none, the Front Desk people are curious and helpful. The people who man the bars are prompt and quick to serve you, tip or not. We have tried other accommodations in the Dominican and can truthfully say we have not found a better value for our Dollar. We had most of our meals in the Buffet Restaurants and must say they offer excellent food and Deserts, with selection that offers something for everybody’s taste.
The Greeters at the door, the Servers, the Captains, the Maitre d' and the Chefs who makes you feel like you are special. We are already looking forward to next year, since we will be returning for the sixth time.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 23, 2012

The resort was ok, and had great customer service at all levels. Food was great and everything I tried no matter how ordinary or different tasted great. Only complaints I would have is that part of the resort is time shares or condos, so they try to get you to go to a 'free breakfast' - but they don't explain it. We managed to avoid this very easily. Worst complaint is that at any one time there are from 20% to 80% of the deck chairs unused and unavailable. People go down and stake out chairs at the pool or beach, then don't show up for hours. It is a pain and unfair to the other guests - if they could address this issue it would benefit all the guests.

Room Tip: Our first room wasn't right. We tried to work with maintenace and the front desk but no luck...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comox BC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 21, 2012

My wife and I visited Punta Cana for the 1st time (and not last) Feb5 to Feb20/12. We stayed at the Sirenis Cocotal Resort. The resort was very nice indeed. We did not know that the 2 Sirenis resorts (Cocotal & Tropicana) shared the same grounds. As a result the place was huge, no room by the pool, beach was also packed unless you went to the far sides. Lobby was very nice but again not much room. The layout was very good, easy to find your way around. Grounds were beautiful. Staff was very good except for possibly front end, will explain later. Bar staff very good. Waiters mostly good. One problem we had was the language. English was probally the weakest, French by far the most prevalent. Most of the staff spoke spoke English, but a lot didn't understand it, if that makes any sense.Our room was clean and adequate, but a little dated. Towels were a problem at first, but once we started leavin tips it wa fixed very fast. The mini bar was never stocked with beer or rum, just pop and water. We asked for a coffee maker for our room so we could have coffee first thing in the morning. First one sent did not work & was dirty/ covered with paint. We asked for another one and was told "riight away" which means eventually or never. We returned from the beach to findind no coffee maker, but a cot in our room. After a lot of explaining & hand language our maid fixed everything, she was great. The only water you could drink was either bottled or from restaurants or bars. The food in the 2 buffets was pretty good, lots of it with enough variety. The a la cartes were hard to make reservations(atleast 2 days wait) Japanese was very, very good. Mexican also was good. The Mediteranian was just so-so, and the Italian was baddd, except for the busboy who kept our wine glasses full!!! The others we never tried, one was a steak house which people said was decent, the other a gourmet that you paid extra for. A lot of services like gourmet restaurant, room service, spa's, gym and room safe you had to pay extra for. The hours of restaurants and buffets could have been better. Buffets were 7am to 10 am. 12 to 2 for lunch, and 7pm to 10pm for dinner. Restaurants were 7 to 10 pm. Problem is if you have young children (lots there) 7pm could be a little late for them to eat. There was suppose to be a kids club there, but we didn't see anything of it, but they are opening very soon a waterpark there, probally an additional fee. Overall the resort was very good, but it is out in the boonies, no town nearby, no bus service. We were told it was a $40.-50. cab ride to nearest decent town. For us it was too big and remote (1hr. to airport). Another problem was there were a couple large packs of dogs living off the grounds. These dogs were very friendly but starving to death, they also had a large amount of pups. I counted at least 20 under probally 2 mths. old. Security gaurd would keep them off grounds, no one cared about them. A few tourists would try to feed some of them but it was frowned on by the staff. The front end was not too bad except if you needed something done now, example, my wife left her purse which had credit cards, id and passport in the van that took us from airport. We realized this when we first arrived, the van left. When we realized all this at check in, we aske them to call the vans company so he could return with it. The front end staff refused and said we would have to get our travel rep (Sunquest) to. This was at 9:30 PM, and no one was there. When he showed up next day he located it for us and it was returned a couple days later, intact, much to my wifes relief. Another problem is no elevators worked, so if you were older, which we are or handicapped you had a problem. The restaurants and buffets and a small area off the lobby were the only non-smoking in the complex. Every room was equiped with ashtrays. As I said the resort is very nice, with very good service overall. If you want to just sit by the pool or beach (if you can find room) and like the isolation with lots of people then this place is great. However, we found it just to big and isolated for our likes We will definitely return to Punta Cana again, but probaly a different resort.

Room Tip: bring extra $ for tips. If you like tours take the Mega truck to the outback and coffee plantations...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire, England
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 20, 2012

This is the second time I have visited a Sirenis resort and was not dissappointed. Although not as grand and imposing as their stock in Mexico this resort is friendly, clean and set on a beautiful strip of deserted Punta Cana beach. As a club member we got a newly decorated room with a seaview. The finish was not exceptional but then we are in the Dominican republic. The food was excellent and much nicer than many all inclusive's I have been on especially the a la carte restaurants. The bars are good serving the most delicious coconut coctails (coco loco is the best!). The pool area is clean and never crowded even though we went at peak season. The resort caters for mainly spanish, american, french and canadian, so if you want to meet new friends then as a brit its probably not ideal, however as a couple who likes to do our own thing it is ideal. The resort is set over a large plot, however most of the necessities such as pool, restaurant etc are set on the main walkway so are easy to find. The weather was perfect in January, hot but not humid and only very occasional rain, mainly at night. I would reccomend Sirenis cocotal (and the tropical suites, as they are the same resort, just different check in desks) to anyone wishing a relaxing. stress free holiday.

Room Tip: We had a deluxe room in Block G, sea view but far enough from the pool so as not to be noisy when th...
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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blackpool
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2012

Lovely Bar Staff, Reception is second to none, abs Fab . Animation Staff is excellent. Ive been to this resort for the 6th time and cant fault it we are V.I.Ps My daughter right now is saving up to come here next year Jan 2013 a party of 6 (there family came in 2010) . The front desk manager along with the Guest relation manager is Fabulous. This was was my sons last holliday & Destiny before he got murdered 1 week before christmas, leaving us with his 2 sons age 3yrs & 5yrs old Mummy didnt want them after There Daddy died because she had a new Man 3 wks later. My grandsons to whome me & my husband bring up now and until they are 18yrs old are realy looking forward to coming to the Sirenis, so we are realy looking forward to it. Please people out there dont believe what you hear off bad reviews because it realy is a beautiful resort. Kind regards Gail xxxxx

Room Tip: We have stayed in quite a lot of rooms and we have never had a problem . and thats the truth. xxx
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  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2012

I traveled from 1/11-18 with my daughter. Resort itself is very nice, super clean and the gardens spectacular. The staff all very friendly and provide good service. The al a carte meals at the Steakhouse and Jade Japanese were very good. BBQ on the beach was above average. The buffet needs work. I lived on chicken, pork and egg omlets all week. My daughter who has a glutin problem really had a difficult time finding something to eat. Lots of bread and lots of fruit (if you know what it is). The veggie dishes left much to be desired...yuck. I'll have to say if the weather was better, I might be inclined to go up one notch on the rating, but 2 days of sun out of 7 was very disappointing. The beds were comfortable, but the pillows were like little lumps of cotton. I don't think I would go back mostly because of the food, but also the weather could have been better.

Room Tip: Be sure you are not by the Casino or ampitheatre. They practice all day for the night show, so if yo...
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bancroft, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2012

Stayed at Sirenis Tropical Jan 27/2012-Feb3/2012. Loved this resort, found food very good, lots of choices. Room very nice. Grounds beautiful, staff amazing, pools and beach awsome. Plan on going back next winter!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirenis Cocotal Beach Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Best Value Hotel in Punta Cana
#25 Casino Hotel in Punta Cana
#38 Spa Hotel in Punta Cana
#42 Luxury Hotel in Punta Cana
#43 Family Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#49 Top resorts Hotel in Punta Cana
#52 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sirenis Cocotal Beach Resort Casino & Aquagames 4*
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort

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