Travellers
Lets start off by saying we were looking aroiund for a vacation for the family that would be a good fit as we had 3 of our 4 kids coming with us. Obviously a good sell off price and a great property were at the top f the agenda. After a week of searching we finally found settled on the Grand Paradise in Punta Cana. We did some research about the property on trip advisor which offer mixed reviews. Some of the pictures of rooms we saw were not favourable.
Their website has some great pictures of the resort that were obviously professionally taken and being concerned about the postings of other travellers and I decided to get proactive. Since we were bring our kids ages 9-16 I reached out to the hotel via email to help reassure us about our choice of resorts. I started out with an email to the GM and followed it up with a call. I did not get personally directly through GM but his executive staff did respond quite quickly to our concerns. Long story made short he went to every effort to secure us premium adjoining rooms, in a good part of the resort that was not to loud or far from the beach. He also provided wonderful personal liason service with all of our need (booking restaurants, services etc). Also he brought the GM over to do a personal meet and greet. This was one of the best perosnal service experience we have had vactioning with the kids.
Just an FYI the property is going to be undergoing a serious make over come this spring which I beleive will easily propell it to a 5+ star if they do it right. Don't get me wrong there are areas that they could improve mostly at restaurant level. The Italian ala carte was 2.5 -3 star at best but the Japanese rest. was 5+.... Buffets were quite well staffed and there was always a pretty impressive selection of menu items.

Have been to Dominican quite a few times would never return to this resort. The only positive thing was the rooms were updated and grounds were very pretty. Seriously got very sick here! The staff was poor at the front lobby as well.

We stayed at the GPB in early January 2013.
The staff was friendly and professional.
We had a little glitch with our resrvation, but with the help of the manager Alfredo everything fell into place very quickly. He took charge of the problem immediately and ensured our family was able to spend a wonderful vacation worry free.
The resort was right on the beach. Food was good. But it was really the staff that made such a difference. Would definitely return and gladly suggest it to people.

Stayed here for a week and had an amazing time. The staff was very helpful for whatever you need and services. Also the food was wonderful. If you book a la carte, you can only do it the day of and make sure its before 11AM or you might not get a reservation to the ethnicity you pick. I highly recommend this place and you will have an amazing time!