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Grand Paradise Bavaro: Traveler Reviews

3.5 of 5
Carretera Higuey, Punta Cana, Dominican Republic
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Grand Paradise Bavaro
Ranked #66 of 99 hotels in Punta Cana
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3,602 reviews from our community

Traveler rating
    736
    1,095
    652
    566
    553
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Families
925
 
Couples
1132
 
Solo
78
 
Business
10
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Carleton Place, Canada
1 review
1 helpful vote 1 helpful vote
“Definitely not a 4 star”
2 of 5 stars Reviewed February 23, 2013

Rooms in the older section very dated and run down-lots of cracked tiles, leaking pipes. Asked for king-didn't get it. Had to ask for face and hand towels. Room was dirty on arrival. Maids do minimal clean and no extras despite tipping and gifting. Most staff do not speak English. Front desk staff should speak English but many don't and not friendly or helpful-no smiling welcome-just lots of talking to each other in a foreign language. Sunwing reps where excellent and helpful to sort out accomodation problems. Food was good but service was slow. Beach was fantastic! The highlight of the trip was Carlos Hernandez-bartender at the bar by the ocean and a la carte's. He went out of his way to accomodate us, make sure we had a table and was always pleasant and helpful. the resort is closing in April to turn in to a 5 star and if they are smart they will keep him as an employee.

Room Tip: Rooms near the beach are dated.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Lori L about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 25, 2013
Dear Lori L.

I am not happy to read that your recent stay at our resort was not what you expected I passed you comment to our housekeeper and front desk manager. I thank you for your valuable comments in regards to Carlos Hernandez who will be working with us in the future.

We hope to have you back when the hotel renew their facilities and we will give you the service you deserve.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“Hasn't been a 4 star for a few years”
2 of 5 stars Reviewed February 22, 2013

Simply terrible. Very disappointing! I wish we had choosen differently. Rooms were smelly and mouldy and in very bad repair. For example balcony and patio doors couldn't lock, toilets wouldn't flush or kept on running, slippery floors and showers which would not drain, no dressers for clothing storage, lumpy mattress with springs sticking up, loud music in all pools. I am afraid I could go on and on.

Room Tip: Just don't. Go somewhere else
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask gmbtfm about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 23, 2013
Dear gmbtfm.

Thank you for taking the time to address your recent experience at our resort.
It is clear to me that we were not performing at our usual standard of service in your room, so please receive my sincerest apologies. I have spoken to my executive team to take the proper steps to avoid this kind of situation.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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1 review
5 helpful votes 5 helpful votes
“Recommend going here for young adults.”
5 of 5 stars Reviewed February 22, 2013 via mobile

I just got back from my vacation in punta cana dominican republic last week with a buddy and stayed at the grand paradise bavaro, this is an excellent resort with a bunch of space, friendly people and the staff is great. The food was good that me and my buddy didn't need to go book an la carte, but if you do wanna book those you gotta do it the day you wanna go. They got 2 buffets so it doesn't get overly busy. They had a bunch of activities to keep you busy during the day and had plenty excursion you could book. They have many pools so they are never busy and you could always get beach chairs anytime of the day that they had plenty of. The bartenders there Carlos Hernandez,and Kenny de jesus abreu are great. They make sure your having a great time and go out of their way to make sure you have a great trip. They usually work down by the beach bar after 5pm-2am. They have pingpong tables everywhere so you can always play and have a beach volleyball court up near the top for the northern buildings as well another one on the beach. They also got tennis courts and a basketball court as well as mini golf and billiards(pool tables), tones of stuff you could do.They have a train that runs 24/7 from the lobby to the buildings up top so you don't need to walk or you could walk it and would take about 10-15 minutes, the resort is big with tones of space. They even had kayaks you can rent for an hr a day, or snorkel gear all free to rent. I would recommend this resort to younger adults as there is always somewhere to grab a drink with a 24hr bar.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Travelinman03 about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 23, 2013
Dear Travelinman03

Thanks for your feedback and how well you were in our hotel, thaks for highlight the possibilities of entertainment we have. I personally give your regards to Carlos Hernandez, and Kenny de jesus abreu who helped you to be happy with us.
We hope you visit us again. we will wait for you as a family member.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
“Awesome vacation in punta Cana”
4 of 5 stars Reviewed February 21, 2013 via mobile

We got back from punta cana last week and had a great vacation at the grand paradise bavaro.

The pros: first and foremost was the people at the resort! They are some of the nicest and hardest working people I have ever met. The service at this resort is impeccable. Juan went above and beyond to make sure we had a great vacation. He took great care of us from the start and the entire week. The beach was amazing, the water is crystal clear and the sand is soft and clean. The grounds are breathtaking, so many palm trees and flowers everywhere. Gorgeous! Our hotel room was at a great location, near the beach and pool, we were in building 3. The lobby bar was fun, they had live entertainment n we were there, it was fun to hang out.

The cons: Food was just ok. We were able to eat at all the al a cart restaurants, our favorite was the Italian restaurant. The salad bar and chicken parmigiana was the best. Steakhouse and Japanese restaurants were also very good. Buffet for breakfast was good. You could definitely find something to eat. Lots of options. Unfortunately we both did get sick for a day. Can't blame it on the food, we were in the sun the day before and got pretty burnt and had quite a few cocktails. But it was no fun. Also we had a lot of issues with our toilet in our room. It wouldn't flush and we had to have it plunged several times. The rooms and buildings were a little tired looking but not bad.

The resort will be closing for 6 months while they do renovations because they were bought out by sunwing. I can't wait to go back once they re open and see the changes. I would go back in a heartbeat! We had an awesome time and made new friendships. if you are booked at the grand paradise you will not be disappointed!

A few tips bring dollar bills for tipping. Ask for a room near the beach.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 5
Ask Diana N about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 22, 2013
Dear Diana N.


Thank you for your comments and as you say, our staff is the most valuable in the hotel and we always want to keep in that way.
I'll give your regards to Juan and we all want you to come back for our new opening in November 2013.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, Zuid-Holland, Netherlands
1 review
2 helpful votes 2 helpful votes
“Exellent hotel, amaizing food and great cocktails”
4 of 5 stars Reviewed February 21, 2013

Dear all,
Just returned from a holiday in this hotel, i found the overall experience to be very nice and i have these advices for you future customers:
Try to book a room closer to the see, if you discover at the reception you are all the way to the back try to solve it with the person behind the counter if you get my point.
The food is really good in all the restaurants, we enjoyed the most the Italian one. You have only two tickets for a la carte restaurants but you can get more from the same reception.
Don't fall for the invitation in relation to the time sharing offer, the staff is quite aggressive in their approach, they will try to convince you really hard and they will waste a lot of your time. If you don't accept you will be treated less polite, this experience was a big minus.
The cocktails differ if you give tips or not, which i found quite strange but it's probably to be expected. The room is clean and a dollar a day left on the table will help to keep it as such :)
The activities besides all inclusive are really, really expensive, trips start at 100 dollars, massage 70, haircut 22. This is comparable or even more expensive than in Western Europe and it's not justified. But the resort has many things to offer, enjoy your time and make it a great experience! Regards, Alex

Room Tip: See above my advices in changing the room if you are situated close to the entrance of the compound.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Alexandru V about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 22, 2013
Dear Alexandru V.

Thanks for coming to the hotel for your vacation and better yet, to have enjoyed with us a great experience. We want you to come back and I promise that we will continue with the same desire to serve.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Paradise Bavaro

Also Known As:
Grand Paradise Bavaro Punta Cana
Grand Paradise Punta Cana
Gran Bavaro Paradise
Grand Paradise
Grand Paradise Bavaro Hotel
Club Grand Paradise Bavaro
Grand Paradise Bavaro Beach Resort & Spa
Gran Paradise Bavaro
Punta Cana Grand Paradise Bavaro
Address: Carretera Higuey, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#51 On the Beach Hotels in Punta Cana
#57 Top resorts Hotels in Punta Cana
Price Range: $
Hotel Class:3.5 star (3.5*)
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