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Grand Paradise Bavaro: Traveler Reviews

3.5 of 5
Carretera Higuey, Punta Cana, Dominican Republic
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Grand Paradise Bavaro
Ranked #66 of 99 hotels in Punta Cana
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3,602 reviews from our community

Traveler rating
    736
    1,095
    652
    566
    553
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Families
925
 
Couples
1132
 
Solo
78
 
Business
10
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Gatineau, Canada
1 review
1 helpful vote 1 helpful vote
“Grand Paradise Bavaro, a place to go”
4 of 5 stars Reviewed February 19, 2013

Just returned from Grand Paradise Bavoro and had an awsome time. Food was very good. The service was excellent, staff were friendly and especially Carlos Gil (Cafe concierto) always smiling and making us feel like family. Had a few issues with our room however Thonny our Sunwing rep was very helpful and made our stay a great one. The resort grounds were beautiful and cleaned. There was plenty of chairs at the pool and beach. The only thing that was missing were cappucinos. Overall it was one of the best resort i stayed in.

Room Tip: We loved being in the back of the resort, but i also had a change to look at the suite in Block 9 an...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Chantal B about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 20, 2013
Dear Chantal B.

I can see that you could enjoy your holiday and this makes us very happy. I'll give your regards to Carlos Gil is one of our best employees. We will give him a good recognition soon.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
1 review
1 helpful vote 1 helpful vote
“Wonderful Vacation”
4 of 5 stars Reviewed February 19, 2013

My boyfriend spent seven nights at the Grand Paradise Bavaro from Feb2-9. It was a wonerful vacation. We were a bit nervous before going, due to mixed reviews, but when I emailde the resort, Juan Ramirez immediately took away any concernes. We had a wonderful room, and he made sure to help make our dinner reservations every night. We felt like VIP, and felt we got more than our money's worth. Juan made it more special that we thought and we really encountered that with a lot of the resort staff. The food was alittle difficult to navigate at first, as there are so many people staying at the resort but once you figure out what you like, there are plenty of options. The room was well cleaned, and the beach was incredible. The pool waitresses for drinks were fantastic.

we had such a wonderful week, and would absolutely return soon!
-navah

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask navah m about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 20, 2013
Dear Navah M.

Excellent, we are happy that the hotel team as our manager on duty Juan Gomez, made of your holiday one to remember.
We hope soon to have you with us or send us your friends to care for them equally.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
“Beautiful resort and beach - our best trip yet!”
5 of 5 stars Reviewed February 19, 2013

Very large resort (24h trolley passes every 10 minutes), extremely clean! Maids come to the room multiple times per day (it's like they knew as soon as we left the room). Very friendly staff - our favorites were Felix at the buffet, Carlos Gil at Café Concierto and our maid Hilda in 2300 section was such a sweetheart. They truly made the trip a momorable one. The grounds are very well taken care of, and love the fact that they left some of the natural parts (pond with fish, large birds, etc.).

The music was a great mix of old and new. At first we were disappointed to be so far from the beach (building 2) but it turned out to be a blessing. We had our own pool, our own bar, our own buffet, which all turned out to be more quiet than the ones closest to the beach.

Italian and International a la carte restaurants were good. My family did not seem to enjoy as much as the buffet but I did. The buffet always had alot of variety.

Tried the para-sailing and Saona Island Excursions- worth the money! Beware when shopping, the people selling stuff are quite agressive (not enough to hurt you, but they will put stuff in your hands and necklaces around your neck, etc)

Overall, wonderfull trip. Best advice would be : if something is wrong or missing or not working- you must mention it!!! They will not guess. they were very accommodating for my mom who had several things broken in her room.... but then the next room did not have air conditioning... that's just unlucky. But otherwise, no complaints!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Chelsea O about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 20, 2013
Dear Chelsea O.

I appreciate your comment and I want to emphasize that all our areas have their appeal and as you said it was a blessing to have everything nearby. I wiil give your regards to Felix, Carlos Gil and Hilda, All of them are very easy going with our costumers.

Here all expect your return with open arms.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario. Canada
1 review
1 helpful vote 1 helpful vote
“Excellent Vacation”
5 of 5 stars Reviewed February 19, 2013

February 10th to 17th.

We had an excellent vacation at Grand Paradise. We found the resort well cared for and clean. The staff were all very helpfull. We had one small issue where the shower head came loose and this was fixed and replaced in 15 minutes!

Food was very good at the two buffets, but the food in the a la carte restaurants was really good. The serving staff are well trained in the correct service procedure, consequently a la carte dining was a real pleasure.

Location is great and the beach was one of the best I have ever been on.

Manager Juan Gomez and his staff made sure they knew what we were looking for and did their utmost to make our stay as happy and comfortable as possible. Thank you Juan.

The only aggravation I saw was other impolite guests who seemed to have unreasonable expectations of a Carribean resort vacation, butted into lines and had no idea how to function in a foreign language.

Good value for the money and we will go again.

Dave N.

Room Tip: If you don't let the staff know what type of accomodation you want, they can't meet your exp...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Dave N about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 20, 2013
Dear Dave N.

I want to thank your comments, you have enjoyed our service and our work in general on site.
Employees work like owners and therefore they love what they are doing. I'll give your regards to Juan Gomez which remains an important asset of the hotel as well as all employees.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
“Unsatisfied”
3 of 5 stars Reviewed February 18, 2013

Please avoid Sunwing if you can, no communications, long line ups, no customer service like Mr. Louise that represent Sunwing in the hotel and does nothing for the customers, he has no manners at all.The reception in the hotel is a disaster, there is nobody in there to give you a right answer, very bad attitude with the customers ,just to get rid of the customers they will lie to you.
In the room we had a Jacuzzi that never work, lights were missing as the same towels. The best service we received from Carlos Conception ( customer service) and his team.I will say that the entire personal of the hotel was very nice on the lunch rooms,on the beach bars and special on the animation team Socrates (El Choco) with his humor.Never will go back to that place.

Room Tip: There is nothing I can say , unless the hotel changes his service to the customers.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
Ask vladmar about Grand Paradise Bavaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis O, Manager at Grand Paradise Bavaro, responded to this review
February 22, 2013
Dear Vladmar

I am sorry that your experience with Sunwing and the hotel reception was not the best, and I sat with the front desk manager and talk about your complaint. but the hotel overall you liked, the service and its people, especially Carlos Concepcion and Socrates, to whom I have given your positive comments.

We would like you to give us a new visit to the hotel and we will work to serve you better.

Sincerely yours,
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Additional Information about Grand Paradise Bavaro

Also Known As:
Grand Paradise Bavaro Punta Cana
Grand Paradise Punta Cana
Gran Bavaro Paradise
Grand Paradise
Grand Paradise Bavaro Hotel
Club Grand Paradise Bavaro
Grand Paradise Bavaro Beach Resort & Spa
Gran Paradise Bavaro
Punta Cana Grand Paradise Bavaro
Address: Carretera Higuey, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#51 On the Beach Hotels in Punta Cana
#57 Top resorts Hotels in Punta Cana
Price Range: $
Hotel Class:3.5 star (3.5*)
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