My boyfriend spent seven nights at the Grand Paradise Bavaro from Feb2-9. It was a wonerful vacation. We were a bit nervous before going, due to mixed reviews, but when I emailde the resort, Juan Ramirez immediately took away any concernes. We had a wonderful room, and he made sure to help make our dinner reservations every night. We felt like VIP, and felt we got more than our money's worth. Juan made it more special that we thought and we really encountered that with a lot of the resort staff. The food was alittle difficult to navigate at first, as there are so many people staying at the resort but once you figure out what you like, there are plenty of options. The room was well cleaned, and the beach was incredible. The pool waitresses for drinks were fantastic.

we had such a wonderful week, and would absolutely return soon!
-navah

Very large resort (24h trolley passes every 10 minutes), extremely clean! Maids come to the room multiple times per day (it's like they knew as soon as we left the room). Very friendly staff - our favorites were Felix at the buffet, Carlos Gil at Café Concierto and our maid Hilda in 2300 section was such a sweetheart. They truly made the trip a momorable one. The grounds are very well taken care of, and love the fact that they left some of the natural parts (pond with fish, large birds, etc.).

The music was a great mix of old and new. At first we were disappointed to be so far from the beach (building 2) but it turned out to be a blessing. We had our own pool, our own bar, our own buffet, which all turned out to be more quiet than the ones closest to the beach.

Italian and International a la carte restaurants were good. My family did not seem to enjoy as much as the buffet but I did. The buffet always had alot of variety.

Tried the para-sailing and Saona Island Excursions- worth the money! Beware when shopping, the people selling stuff are quite agressive (not enough to hurt you, but they will put stuff in your hands and necklaces around your neck, etc)

Overall, wonderfull trip. Best advice would be : if something is wrong or missing or not working- you must mention it!!! They will not guess. they were very accommodating for my mom who had several things broken in her room.... but then the next room did not have air conditioning... that's just unlucky. But otherwise, no complaints!

February 10th to 17th.

We had an excellent vacation at Grand Paradise. We found the resort well cared for and clean. The staff were all very helpfull. We had one small issue where the shower head came loose and this was fixed and replaced in 15 minutes!

Food was very good at the two buffets, but the food in the a la carte restaurants was really good. The serving staff are well trained in the correct service procedure, consequently a la carte dining was a real pleasure.

Location is great and the beach was one of the best I have ever been on.

Manager Juan Gomez and his staff made sure they knew what we were looking for and did their utmost to make our stay as happy and comfortable as possible. Thank you Juan.

The only aggravation I saw was other impolite guests who seemed to have unreasonable expectations of a Carribean resort vacation, butted into lines and had no idea how to function in a foreign language.

Good value for the money and we will go again.

Dave N.

Please avoid Sunwing if you can, no communications, long line ups, no customer service like Mr. Louise that represent Sunwing in the hotel and does nothing for the customers, he has no manners at all.The reception in the hotel is a disaster, there is nobody in there to give you a right answer, very bad attitude with the customers ,just to get rid of the customers they will lie to you.
In the room we had a Jacuzzi that never work, lights were missing as the same towels. The best service we received from Carlos Conception ( customer service) and his team.I will say that the entire personal of the hotel was very nice on the lunch rooms,on the beach bars and special on the animation team Socrates (El Choco) with his humor.Never will go back to that place.