Me and a friend traveled here in mid-October. The reason that we ended up here was because I won a vacation (yay!) and this is where they sent us. I was a bit nervous after hearing all of the reviews and because of the fact that this was a four star resort. I have stayed in Punta Cana 6 other times, and had always chosen 5 stars. When we first arrived, I was so upset because lobby looked like crap and the place looked run down. But here's the thing: because the resort was no where near full we got a room right on the beach. We had some concerns with our room the first night--- someone literally arrived to help in 5 minutes. Also, because (I'm guessing) most people opted for the fancier 5 stars, the beach on our resort was EMPTY. We got waterfront huts every day and we didn't even wake up early! When we walked down the beach to the other, more expensive resorts, their beaches were PACKED. Also, the employees on the beach were not at all agressive... like some other resorts I've been to. The breakfast at the waterfront snack bar was the best I have ever had at an all inclusive-- they made you omlettes to order and had FRESH SQUEEZED watermelon, cantalopue and pineapple juices! And the staff--- they were all so friendly. There was management everywhere making sure things went smoothly... pretty much the resort was the best well run resort I've been to in Punta Cana... and I definitely recommend. My only complaint was the amount of Russians posing for glamour shots... but that was hilarious to watch.

The staff was very friendly and helpful! There was one person from the front desk who really when beyond to make us feel comfortable...Johan
I traveled with my mom for her B-day and the staff helped me with a b-day cake and they made it very special for her!
Great food at the Asian Restaurant! The Chef was awesome! :)
The hotel itself definitely needs improvement and I was told that they will start the renovation on May of next year. Can wait to see the new resort!

Stayed at Grand Paradise for 2 weeks in July 2012. I have travelled to Punta Cana before and enjoyed it. When I read the bad reviews I just firgured people were complaining about the small things. Well I was wrong! I have stayed at a 3* in Cuba and enjoyed my vacation alot more. Customer services at this hotel was next to nothing. I can`t even start to say how horrible it was. I have never had a negative review about any hotel I`ve stayed at down south and I`ve been 7 times before. The resort was nice and it really does have potential to be a good resort. But the employees attitudes needs to change, well most of them. When you do get services it`s almost like they are doing you a favor. I would figure when they sit you at a table for two they would provide you with 2 place settings rather than one. I`m not the type of person who expects someone to wait on me hand and foot but I shouldn`t have to wait 20 mins for a fork and knife which never came so I walked into the kitchen where I found a cart with some. It doesn`t matter if you tip or not here they just seem not to care. I have to say the bartenders were awesome!! Always happy to see you and talk to you and ask how you are that day. Maid service was good always a clean room but nothing special like I have had in the past. Be prepared on the weekends the resort gets very crowded with alot of rude people who will push you down just to get infront of you to get on the train. Also if your the type of person who needs it cool or cold in your room forget it the air conditioners do not work. Some nights I would wake up and take a cold shower just to cool down and I don`t usually have to air on all the time and this was way to hot for my liking. I feel bad complaining but I don`t want others to think like I did that it was stuck up people who were the only ones complaining. I just hope that management realizes that there is a serious issue with what I can only assume is morale on this resort or the employees really don`t care but 2 weeks of being treated like I was a bother to the employees there has put a bad taste in my mouth about Punta Cana which I`m sure I`m probably judging too fast but I can`t help how I feel. Please take the time to look around at other hotels before you booked and just don`t book because it`s a great price like I did.

Raysa at reception was very friendly and helpful the moment we arrived and even called our room during our stay to ask if we needed anything, great customer service! Our room had a great view of the beach and ocean but the room had a bad smell and the roof leaked in the bathroom. The food was good for the most part although my wife got sick on the third day we believe from the paella (went to pharmacy in hotel and bought stomach pills which solved the problem.) We took 50 american one dollar bills to tip reception, maids, waiters, and bartenders which made a big difference in the service we received. All and all we had a great vacation for the price we paid.