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“Fantastic vacation!!!!!!!!!!!!!!” 4 of 5 stars
Review of Occidental Grand Punta Cana

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Occidental Grand Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)   |  
Hotel amenities
Ranked #57 of 101 hotels in Punta Cana
Welland, Canada
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Fantastic vacation!!!!!!!!!!!!!!”
4 of 5 stars Reviewed January 16, 2014

Not sure where all these bad reviews come from. Great trip from beginning to end wish we were staying for a couple more days. First I will say we flew Air Transat and they were great!! Would not hesitate to fly with them again. Unlike my awful Sunwing trip!! Check-in was fast and informative. We felt very welcomed. First impression of the lobby was how big and clean. The staff really goes above and beyond to keep this hotel spick and spam. The bathroom lobby was very impressively clean my entire stay. The workers on the grounds are always working to keep everything neat and tidy. WE were in building 25-107 close to the beach. It was an older building but was kept clean and stocked with plenty of coffee , water and towels. And for the people that say it smells moldy and gross.. It's the sea air you boneheads.. A little tip people don't be so cheap and leave a little something for your housekeeper (Miqueline was great) and they will take good care of you. I brought a few small gifts and left money. anything helps. And don't wait till the last day!!! These people work so hard for very little.

The beach was Super fantastic and our bartender at the preferred club Williams was great!! Yes it was a smaller area but you don' t have to sit there. We were just on the other side, still close to the bar. The beach was kept clean and the water was great. The guys selling stuff on the beach were fine. They did not pester me at all. Just a simple polite no thank you goes a long way. The Beach club bar and restaurant was great!! Always something to eat. A little more variety up at the lobby buffet but it was good food. Soup and pasta was fantastic. Great salads and chicken to die for.

We did not eat at any of the a la carte because we do not like to have a schedule when we are on vacation, however other guests said the Mexican and steak house was great. The Buffet was great in my opinion, fresh omlettes and crepes were yummy. Supper had something different every night. From grilled fish, steaks, pork chop, suckling pig. Tacos and the pasta bar was my favorite. the fresh bread was yummy too. You will only starve if you are a picky, spoiled brat..All of the staff and waiters were fantastic. I recommend getting there when it opens and try sitting the same section. A little tip will go a long way. We left our waitress 5.00 at the beginning of the week and a dollar or two here and there. They work very hard trying to get your drinks and picking up plates. But understand the mad rush, please have a little patience. Whats the rush anyway? Seeing as you're there on vacation.

The bartenders in the lobby were GREAT!! Big shout out to ONY, EMILIO and Solomen, miss you guys!! The furniture in the lobby could use some updating but no biggy. Wish they would have had more music playing but we met so many great people. Thanks to our friends that brought the guitar!! The sing along's were the best time off the week.

The pizza place upstairs for late night snacks was great!! And the bartenders at the bar were great!!! I never did try the taco place up there but if they are anything like the ones in the buffet. I bet on good too.

Ok pool bar and bartenders were a hoot. Wilson and Wilton were my buddies. Pool super clean. Not a lot of kids at that bar which was good. Only thing I did not like was the water fall coming down.. The sports bar up from there was for air transat people. Hamburger and fries were yum.Did not eat breakfast there.

We had another pool close to our room that was nice for quiet time alone, very relaxing. Even though I did not have children with me, they seemed to have a fun house for the kids. The pool close to Beach club was taking over with kids and sore to say this but Russians.

I normally would not discriminate, however we found that 70 percent of guest were Russians. They were rude, disrespectful, dirty pigs that never cleaned up after themselves. They never tip a buck to anyone. They would run you down and never move out of the way. Could have drop kicked a few of them..

I do not recommend this resort for older people that cannot do a lot of walking. This is a very large resort so expect to do a large amount of walking. We did not mind. The vacation club people that want you to do the time share thing are not that bad. Just tell no thank you and keep walking. Unless you want free gifts for an hour of your time go for it. The guys that come in for the market are a real pain. Very pushy, trying to put jewellery on you ect. I wish they would just let you look. Remember everything is negotiable in price.

Had a fantastic time, would I go back!! I would say yes. My biggest problem was TOO MANY Russians!! Sorry Russians but you need to learn some manners and respect for the rest of the would.

Thank you to all of the staff that made our stay so wonderful. and to all the great new friends we made while there.
Michelle from NIagara Fall , CANADA

ok my biggest problems were

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2014

Havin' a trip to caribean with my wife this january. Very good sevice. Exellent beach, perfect animation. Especcialy thanks to Yohanna from guest service. She knows russian as vell as english and can help you to solve any problem! Live music every day. Very friendly people workked here.
We plane to visit Occidental Grand Punta Cana again next year with a child.

Room Tip: Room:13211
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 15, 2014

This was my second trip to this resort and the first for my 2 girlfriends. They trusted me to decide on our destination. They were very happy with my choice. The beach is as always just amazing, weather was beautiful, & staff were friendly and welcoming.

We booked through Air Transat and had the Preferred Club. Our stay was from Jan. 7-14, 2014.

The room we shared in building 26 was much more dated than the one I had in building 10 back in Feb 2012, however it met our needs and we are not as fussy as some. ;) Our housekeeper ROSITA was fabulous. She must have thought we were slobs, 3 women can really trash a room with all our stuff! She was always very friendly and our room was always spotless when she was done.

The restaurants were very good and we liked the variety of dishes available at the buffets. A la Carte's were very very good as well. I would have loved to see a Seafood Restaurant added though. All the staff we had wait on us were very happy and personable. We loved the interaction we had with the staff.

I actually recognized 2 of my favourite bartenders from 2012 in the Lobby bar. I was very happy to see ONY and EMILIO! Love love love these guys!!! Also want to mention FIODALIZA who also worked at the Lobby bar. She was also awesome. Always great smiles, great service and great drinks.

Our Beach Bar bartender who deserves recognition is FRANKLIN. He was so fun, always smiling, and you can really tell he loves his job and enjoys meeting new people. He makes awesome drinks and we loved his Mojitos and the Franklin Special. He really was a joy to see every day, and we missed him terribly on his days off.

One excursion we booked this week through the SeaPro Dive shop was the "Booze Cruise" booked with "L.A". We spent 3 hours on a party boat, went snorkeling, and met other party boats at a private sand bar. It was the best party!!! We really had the best time! We highly recommend it! That said, a word of warning! LA was overly friendly and several times over the week attempted to get us to go off resort with him. We did not go, and are suspicious of any staff who would target vacationers in this way. After returning home and doing some research we found that he has done this before and there have been complaints of women being exploited for money.

Over all though, the good staff are truly what makes this resort an enjoyable stay, but this review would be too long winded to read if I named everyone. Rest assured they have many excellent staff members, from the entertainment crew to the grounds crew etc. I will only mention a few more names we really appreciated this past week as they deserve mentioning. Towel boy JOSH, Beach Security ISAIAS and of course our Concierge VICTOR. They are also friendly professional staff that the Occidental should be proud to have.

Now for my critisism....No the review couldn't possibly be all good, and it isn't. There are a few things that I feel needs to be addressed by the management if they wish to keep their faithful return vacationers.

1) One of the things I feel they need to offer their guests is FREE WIFI!!! I cannot stress to you enough the importance of this. Most vacationers demand it and I guarantee that your competition is offering it. To add insult to injury what you charge for your wifi is rediculous! $60 per week.....oh hell no.... Suck it up Occidental! Treat your guests to wifi. It will be much appreciated and will encourage new and repeat customers.

2) News flash...we shouldn't have to pay for a safe! That is a required part of our paid for accommodation. Cut the crap. Include the safe without extra charge.

3) The vendors the Occidental allows to set up inside the hotel's grounds are annoying and aggressive. I did not appreciate being harrassed every time we had to "walk the gauntlet" between the Lobby and the Stage.

4) The last complaint I have is regarding MANGU CLUB. I realize this is separate from the hotel but it is one the the reasons why people like myself chose to come to Occidental. I don't know who took over, who is managing, or who is making the changes to the club but STOP IT!!! They have ruined it for vacationers who remember what MANGU was like 2 years ago, when they had the best Electronica/House music, awesome DJ's, dancers, etc. Now they only play endless Latino House. Its not the same! Give the people what they want or they will stop coming and find somewhere else....and it seems that they already have, as the club was nearly empty when I did go and people who showed up didn't stay. 2 years ago it was packed every night and I didn't leave until at least 4am...it was that good! After seeing what they have done to the place now, I was very very disappointed!

In the end I would come back if only for the nice staff, good food, and beautiful beach. But not having the hopping dance club might deter me from returning, I have to be honest.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakefield, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2014

From the airport through check out myself my daughter and her friend had a great time ,room was clean right beside the beach plenty of food choice. I really cannot complain about anything . however you must book your choice of where to eat on your first day there or they well be booked up TC

Room Tip: complex 24 or 26 right next to the beach 2nd floor
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cochrane, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 14, 2014

We were there from December 27 2013 to January 10, 2014. Our first impressions when we arrived were "OMG, what have we gotten ourselves into". We flew with Air Transat so were part of the "Preference Club" area of rooms. After our lame separate area check in (they were not ready for us) we got a nice ride to our building. Impressive - a sign on the building said Air Transat Preference Club .... the fellow opened the door and BAM - an incredible musty/mouldy smell smacked us in the face and got into my lungs immediately. Disgusting. We went to grab a bite since it was 8:30pm and we had been on the go much of the day (from Calgary) and walked into the buffet only to find server people milling about, no tables set up, caring completely less about the people who had just walked in. We had to find a table that wasn't full of plates and uneaten food, had to flag someone down to come and fix up our table, then flag someone else down for a glass of water, and then we proceeded to try to find something edible at the buffet.

The smell in our room dissipated with the air conditioning running full time. The room was extremely OLD and worn out. Looks like they painted recently though. Furniture was a mess and most uncomfortable. Chipped paint on all of the furniture. No plugs in sink (which was plugged and not draining when we got there - took 24 hours to get that fixed) and no plug in the bathtub. Water pressure and temperature was fine entire time we were there.

Twice we had water running through the ceiling over our bathtub. Called once about it and I guess they "fixed" it somewhere because it stopped. The second time I just didn't bother calling.

While it is not very humid in Punta Cana, for some reason the room remained very damp and nothing ever dried .... ever. I guess they don't have dehumidifiers in their air conditioning? Seemed odd to always put damp clothes on. I found it you kept your clothes tucked in the drawers and closed up tight, this was your best bet. But if they go in damp, they will come out damp.

Food was boring and very repetitive. The spagetti fellows were great - we ate a lot of spagetti and chicken!!

Service was very slow - not sure if this is the Dominican nature but man, it gets frustrating to find coffee in the morning at the buffet and a glass of water or wine for lunch/dinner.

All inclusive never means all inclusive. While it is common to always tip your cleaning lady, you almost could not get a drink at the bar without waiving money around.

It's a small resort which is EXTREMELY old, but it is clean. The beach is freaking beautiful but the water itself, being the Atlantic ocean, can be pretty rough with heavy undertows. Not good if you want to have a swim or float. That's not going to happen in that ocean.

The pool is also a huge disappointment. If you want to wade around for the most part up to your thighs okay, but if you want to "cool your core" there aren't many places deep enough to do this. The main pool was kept pretty clean, but the other one was pretty dirty.

Unfortunately, we will not go back to this resort. If I had more money I would have gone next door and asked if they had rooms available. We had to make the best of it though - we were there for 2 weeks.

Room Tip: We were in building 23 and it was a great location. Not quite in the middle of the beach and main l...
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  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itze P, Reputation Management at Occidental Grand Punta Cana, responded to this review, January 17, 2014
Dear Jan S,

Thank you for sending us your comments, the satisfaction of our guests is our goal, and we are very sorry to read about your disappointments and your most detailed observations, it appears we didn’t meet our own standards during your stay.

We follow strict standards to ensure rooms are properly inspected and cleaned prior to the arrival of our guests; we do apologize for the lack of service provided. This is unacceptable and we’ve addressed it with our maintenance team who immediately performed a full inspection of our room. We apologize for the inconvenience.

Please accept our apologies for failing your dinning expectations; our executive chef and his team work diligently to offer a wide variety of food at our restaurants. We always use fresh products of the highest quality including a large variety of fresh fruits and gourmet salads. Thus we understand the importance of an incredible dining experience; we’ve addressed your review with our executive chef as to enhance our quality standards.

We do hope you will offer us a chance to gain back your confidence in product.

Many thanks,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 14, 2014

We did a quick trip (Friday- Monday) to DR to stay at the Occidental Grand Punta Cana resort. The grounds, beach and pool are lovely and well maintained. There are multiple places to eat and Isilio at the Beach Bar was one of the few exceptional staff members with his friendliness and efficiency (we also tipped him quite well so maybe that's the key).
Unfortunately, there were issues that could be fixed if the hotel would pay more attention to guest details. Upon check-in, we were not told of any daily activities, or where we could find listings of such so we had no idea what was going on at the resort the whole time. Upon check-out, the attendant was rude and rushed and handed us a small piece of paper which we almost threw away. Come to find out, you needed to give this to the Transport driver.
The "concierge" in our building called us at 8:00 am the first day after our arrival and put a note under our door asking us to meet him in the afternoon for a "Free Gift". I suspected, and was correct, that this was just a dumb ploy to get us to listen to a presentation about "Time Shares" so we said "thanks but no thanks". When I asked him for help with dinner reservations about 15 minutes later, he responded that I could make them myself (this is after he had just offered to make them for us). Rude, Rude, Rude. He then proceeded to ignore us the rest of the stay.
The speciality restaurant food was average at best and the Italian restaurant was the worst. They did make great smoothies and omlettes however for breakfast and the brick oven pizza was really tasty.
The beach was beautiful and safe. They kept the "Hawkers" to a reasonable amount and if you said "no Gracious" they were very friendly and left you alone. I was expecting them in the DR, so it was not a surprise.
In general, the resort was pretty and seemed to have a lot to offer. Unfortunately, we never really got to find out what that was due to the lack of organization and staff attention.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 14, 2014

My husband & I stayed at this resort from 1/4 thru 1/11. We are Occidental OWNERS! We bought the vacation club in Costa Rica where they treated us like royalty. They gave us a deal we could not pass so we bought, although we already own a vacation club with Melia (which has a resort 5 miles away from Occidental in Punta Cana) and is absolutely TOP QUALITY FIRST CLASS SERVICE. Anyway, everything went downhill from the reservation call. When i called to make the reservation, the 1st thing the rep said 2 me was that i owed $185!! EXCUSE ME?!!? after being transferred to Melvin (who's awesome) we finally made our reservation. We initially did not plan to stay for 7 days however Melvin said "if you book 4 or 5 days, they are going to put you in a REGULAR ROOM, NOT the room you BOUGHT" so we booked 7 days. When we got there, they put us in the freakin BATES MOTEL ROOM!! There was hair on the floor in the bathroom, the bedding was as old as me, it was AWFUL!! it was NOT what we bought! We are First Club owners, yet we were put in a room as if we booked thru apple vacations or expedia. This was unacceptable. After raising holy heck, they showed us another room, which was the same "quality" room just bigger. this 2 was unacceptable. I finally spoke to a manager and was assured that we would be moved in the morning. At this point our vacation was RUINED. Keep in mind, we own another vacation club not too far from Occidental, and were so ready to call them to come & pick us up. The room we were in was awful. Hair on the floor in the bathroom, mold on the curtains, the air conditioning unit leaked (right over the door). Just awful. When we finally got into the room that we PAID FOR as MEMBERS, it was a little better but my vacation was already ruined at this point. We were told they only reason why we got this room was because another member had not shown up & they had been holding that room for him since Thursday!!!! ARE U KIDDING ME!! so when we checked in on Sat, you could have given us the room we BOUGHT but u were holding a room!! WHAT!! I am to going to get into much more detail about this PLACE, but I urge you NOT to stay in this hotel and DO NOT BUY THIS VACATION CLUB. If you are 30 and over and EXPECT to be treated with dignity and respect and get what you pay for, like peace & quiet during your vacation and in your HOTEL ROOM, do NOT stay at this hotel. Its loud and noisy EVERY SINGLE NIGHT. This hotel is for young kids, spring breakers, etc. Not for the mature refined adults. This message will be posted on every social media site I can find

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itze P, Reputation Management at Occidental Grand Punta Cana, responded to this review, January 17, 2014
Dear Wonderwoman215,

Thank you for taking the time to share your comments. We regret to read about the lack of service you experienced, please accept our apologies. Our team is focused on providing the best service to our guests and it saddens us to know that we failed you. We are diligently working to address your concerns with our hotel staff and management to ensure that these situations do not present themselves again in the future.

If there is anything we can do gain your trust in our product and service, as a member of our Occidental Vacation Club, please do not hesitate to contact directly: itejeda@do.occidentalhotels.com

We hope to have the pleasure of welcome you back and show you the service for which we are known for.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Occidental Grand Punta Cana

Also Known As:
Occidental Grand Flamenco Punta Cana Hotel Punta Cana
Occidental Grand Flamenco Punta Cana Hotel
Occidental Flamenco
Occidental Grand Flamenco Punta Cana
Grand Flamenco Punta Cana
Occidental Punta Cana
Flamenco Punta Cana
Grand Flamenco Occidental Punta Cana
Punta Cana Occidental Grand Flamenco
Address: Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Punta Cana
#49 On the Beach Hotel in Punta Cana
#49 Top resorts Hotel in Punta Cana
#51 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Punta Cana 3.5*
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