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“Great experience” 4 of 5 stars
Review of Occidental Grand Punta Cana

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Occidental Grand Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)   |  
Hotel amenities
Ranked #57 of 101 hotels in Punta Cana
Fargo, North Dakota
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great experience”
4 of 5 stars Reviewed March 23, 2013

We very much enjoyed our stay at this hotel. We traveled with our 3 boys for spring break and always felt very safe on the grounds and walking the beach.
The hotel is older but very clean and the grounds and beach were always being cleaned of litter. The long, wide white sand beaches were unlike anything we had ever seen. The water was a beautiful turquoise blue.
The buffet for all 3 meals had a large variety of food which was hot and fresh. We ate at the 4 restaurants which required a reservation for the evening meal and had very good food. The waiters were very pleasant and efficient.
We were in building 25 and had a great view of the ocean but we could hear and feel the beat of the loud music a couple of nights either on the beach or by the beach bar. It was hard to sleep even with ear plugs.
Lenni and others at the front desk were so helpful and pleasant for any questions we had.
I would highly recommend this hotel to anyone for a vacation.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (752)
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English first
Minneapolis, Minnesota
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 22, 2013

I have never written a review before but usually read them. I had ready many bad reviews weeks before coming and every once in a whie a good one would pop up. First day I thought what resort were those people talking about?????

Day 2 and so on... Building 10 facing pool. WOW loud music starting at 11:00 till about 1 or 2. Spring Breakers galore coming in at all times of the night. First day kinda fun to see the kids having a great time, got tired of it fast, they were loud drunks and loud music playing at pool, did meet a couple of nice ones though. Also about building 10, it is a 4 minute walk to the beach, that doesnt sound like a long way but believe me it is. However, once at the beach loved it.

Pool area was always being cleaned up and was very clean. Really didnt have much of a problem with chairs, however, I am an early riser and I did get up early and save with a towel. I would definately suggest that, more chairs available later in the day if you can stand the loud music and herd of kids.

I could always find something to eat in the buffet but it didnt change up much, always offered pasta, pizza and some kind of grilled meat. Ala carte Pizza and Mexican place pretty good as were the Italian, Steakhouse and Mexican restaurants.

We werent bothered too much by people around the hotel, but on the beach at one specific entrance the dude there tried his hardest to book with him. We ended up booking with our guy Kelvis. Nice, Nice man and very helpful. He let me use his phone many times to call home. We did book an excursion on a Bravarunner that took us into the mountains, while it was educational I wish I hadnt spent the money.

Overall, always nice to get away even with a few issues. Can't beat the beauty or the weather (even though it rained on and off for a day and half). Would I go back? Nope, I like Mexico better but only have this one trip in the Dominican to compare it to.

Room Tip: Do not accept building 10 pool side, too close to lobby where loud music plays nightly.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Bay, Canada
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 22, 2013

The staff was outstanding, lobby beautiful, pools lovely, food pretty good, well maintained beach area and grounds, but it is downhill from there. Rooms very, very dated. Hydro went out several times during our 1 week stay. Our air conditioner didn't work half the time and the other times is was running water in our halway of our room leaving us to put towels down on the floor to mop up water. The tub in the bathroom is a "soaker" tub, so it's not meant to have a shower in it so the "lips' of the tub make the water catch and run all over the floor, so again it causes you to have to lay towels down to mop up water. Because of all this water laying everywhere the room had a very aweful musty smell. The other complaint was the beach chairs. Definetly not enough for the number of people staying there and they should have someone "policing" people putting towels to hold chairs that aren't using them. People would leave towels on them all day and never even use them til mid day or afternoon. Forget about getting a chair on the beach unless you laid there all night or put your towel there the night before.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, Maine, USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 22, 2013

We upped our membership last year to The Royal Club and we certainly were not sorry. Our stay was for two weeks (March 2 -16) and from the day we arrived until we left we could not have been taken care of better. I have attached photos of most of the employees who made our vacation special:
Ony, Emilio, Jose-Miguel at the Lobby Bar/ Arislayda and Irene plus Mirani Santana and Milagros at the First Club/ and ESPECIALLY Jose-Manuel at the Beach Bar!! ALL THE ROYAL CLUB PEOPLE: SAMUEL, Hippolito, Inoa, Creseida, Victoria, Jesus, Mariano You were all so wonderful we can't express our thanks enough. Also Marta at the Royal Club office and Alex and Francis at the Beach Buffet were outstanding! I have to add that housekeeping was top notch. Our maid "Guadalupe" was more than good.

We would recommend this hotel and club to all who can afford to come and experience this!
You won't be sorry.

The only thing that could improve is the number of lounges in the shade at the beach. It is hard to get a spot unless you get up at the crack of dawn (or earlier)! Maybe next year that could be better!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 21, 2013

The first time we came to this resort was in December 2011 for two weeks during Christmas holidays. The service was not bad and we decided to go again this year during the March break. It was a BIG mistake!!! Never again will we concider this resort for our vacation.

We love Punta Cana and travel there every year! The sand and beach is amazing! Majority of Dominican people are really nice, polite, friendly and hospitable.

However, at the resort, only the beach bar tender, Franklin, at the Air Transat restricted area was very professional, friendly and always provided excellent service for guests. It would be great if all waitresses and other service personnel respected and treated tourists like Franklin does.

Also the reception representatives Kathrine and Lenys were nice and polite.

The service at the main restaurant and beach restaurant was very poor. Tables were not cleaned in a timely manner and we had to wait a while to finally be served. They were treating their guests like we were bothering them with our presence. Not a professional service for the price we paid. The quality and veriety of food was reflecting a two-three stars resort. We were eating just because we had to eat - the food had no taste or presentation.

The rooms were not cleaned properly and very often we did not have towels and had to call the reception to bring it to us just before supper. The mini bar was not refilled regularly, and again, we were forced to call the reception to recieve what we were entitled to: simply water or beer. The lobby bar waitress was taking tips but not providing service. We had to wait a long time to get a drink every evening. One evening we asked her when she was walking by with the tray for a glass of wine and a bottle of water (during the time when the lobby bar was fully operating) but she just responded that her shift is over and she can not serve us. However, she was still around and cleaning the other tables for another hour. When she seen that we went to the bar and took our drinks, she came back to apologize. This is an unacceptable way to treat tourists, who are the ones bringing money to the country to pay her salary.

It was a great disappointment to stay in this resort during the March break! The "S Trip" group of tenagers from Lindsay, Toronto and British Columbia were not the best people to spend one week of our vacation with. They were drunk 24/7, their behaviour was absolutely unacceptable, just a wild croud of uneducated and uncivilised people. It is a shame that they were representing Canada as a counry and it's education system. Guests from other counries that we met at the resort were not impressed at all by the generation of new Canadians.Tourists came from Europe to relax on the sun but were constantly disturbed by uncontrolled and drunk young people from S Trip group.

We all go on vacation to have fun, relax and to come back to work with great memories, but the Occidental Grand Punta Cana resort management was not able to provide a nice vacation this time. ....Maybe, just for S Trip travellers.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Punta Cana, responded to this review, April 8, 2013
Dear 911Jane,

Thank you for staying with us again and for taking the time to write a review about your recent stay at Occidental Grand Punta Cana. I am happy to hear you enjoyed the friendly service that Franklin offers to our guests however, I apologize for any inconvenience you might have encountered during your stay.

I’ve addressed your review with the head of departments involved and I can assure you that actions will be taken to enhance our guest experience, one of the main goals of our respective teams in all departments is to work on a daily basis to constantly improve our services and guest satisfaction.

We hope to have the chance of welcome you back and offer you the service for which we are known for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New London
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 21, 2013

Service in main buffet restaurant was poor, slow. I hate waiting for my morning coffee. People working there not very friendly. Maintenance of the buildings could have been a bit better. Food average. Nothing really special about the whole place. Lost power several times during my stay.

Room Tip: Second floor on the back side. Don't do the first level, too noisy.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Punta Cana, responded to this review, April 3, 2013
Dear rebeccanewlondon,

Thank you for taking the time to share your feedback concerning your experience at Occidental Grand Punta. Please allow us to express our sincerest apologies for the lack of service that you encountered during your stay with us. Your comments have been addressed with our entire team, as your feedback helps us to continually improve our service and provide a memorable experience to our guests. We hope that you will present us with the opportunity to welcome you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, wi
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 21, 2013

We just returned from this resort and our vacation was very mediocre. We have stayed at other Occidental resorts in Mexico and Cozumel and loved them. This was a disappointment. To begin with we are members of the vacation club, but that did not free us from the constant stalking of one of the vacation club reps. We were constantly hounded with notes under our door to meet with them, phone calls that we had an appointment that we never made etc. One night the rep that was bothering us came up to us and told us not to book any excursions thru the First Club because he could get us better prices. When we went to see him regarding the excursions all he did was waste our time telling us to upgrade for a mere $7,500 - 16,000 (never talking about excursions). As much as we told them no, it continued. Twice he tracked us down while we were eating dinner. We were there to relax and this made us frustrated and uncomfortable. This is the number one reason we will not return to this resort.
The beach is beautiful and we did have a lot of fun there. We never had an issue with chairs, but that could be because there were so many spring breakers that did not emerge until later in the day. Unlike the other Occidentals, there is no staff taking drink orders while you are at the beach or pool. Jonathan, at the towel hut, is really nice and was very nice to our kids. There is only one place to get towels which is a long walk if you do want to use the fun pool.
The venders that walk along the beach are very nice but the ones that work the resort on vendor nights can get in your face, even if you say no. No matter what you want to buy, if you are from the US they will tell you they want at least $40 - the guys on the beach are much more fun to negotiate with. Also - the gift shops in the front entrance of the resort have really nice, no pressure people working in them. We purchased several things from them.
There were s-trip spring break groups there during our stay and that did put a damper on things. We have younger children and could not use the fun pool due to the raunchy music that was blaring - using the f-bomb, n-word and many degrading terms for women. We were really disappointed in the resort's decision to allow this music since there were also many families as well as retired people there.
We took one excursion - "Country Mega truck", recommended by the First Club. It was just okay. We were to visit a school, but we just stopped outside of it's chain link fence, not getting out of the truck. We did learn about the country side, but had an odd moment when we stopped outside of a sugar cane field - as the guide was carving sugar cane with a machete for us to try a worker came up to us (with a machete) and waved it at my husband and told him to give him some money. It made for an interesting $260 day.
A huge plus for this resort is Wilken the tennis pro. He is wonderful. We signed our kids up for daily private lessons with him and they learned so much. He is a very happy person and very enthusiastic about the game and teaching it.
Our room was in building 10 on the 1st floor and it was nice. Housekeeping is amazing. We tipped her daily and our room was always perfect. Also - we sent out some laundry twice and it came back quickly and was not expensive. The concierge in this hotel is extremely attentive and helpful. This building is next to the open air lobby that plays loud DJ music from about 11:00-2:00. We were able to tune it out, but if you are a light sleeper this may not be the building for you.
The food is average but the staff that serves you in the restaurants is really nice and friendly.
One of our favorite things to do was walk up the beach, past the Palladium resort to a little vendor village. Great prices and really nice people. It's worth the walk.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Occidental Grand Punta Cana

Also Known As:
Occidental Grand Flamenco Punta Cana Hotel Punta Cana
Occidental Grand Flamenco Punta Cana Hotel
Occidental Flamenco
Occidental Grand Flamenco Punta Cana
Grand Flamenco Punta Cana
Occidental Punta Cana
Flamenco Punta Cana
Grand Flamenco Occidental Punta Cana
Punta Cana Occidental Grand Flamenco
Address: Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Punta Cana
#49 On the Beach Hotel in Punta Cana
#49 Top resorts Hotel in Punta Cana
#51 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Punta Cana 3.5*
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