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“Great time in First Club” 4 of 5 stars
Review of Occidental Grand Punta Cana

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Occidental Grand Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)   |  
Hotel amenities
Ranked #56 of 100 hotels in Punta Cana
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great time in First Club”
4 of 5 stars Reviewed January 17, 2013

As always, there are differences in expectations amongst travellers. Our stay was quite comfortable,w ith only one toilet backup, blamed on son. Food was bland but plentiful. The access to the private beach section was great as we always managed to get a lounger. the liquor used for majority of drinks is cheaper, read 37.5 %, but First Club drinks were high quality. Would probably not go back as there are other resorts to explore. The letting of vendors on the property was a pain in the butt, but did buy stuff after talking down prices to less than half.

Room Tip: Upgrade to First Club or Royal Club. Private beach area, private restaurant and pool for Royal Clu...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (810)
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saskatoon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2013

This was our second trip to the Occidental Grand Punta Cana. We stayed in building 13 which is very close to the beach which we like...we had to walk a ways to the restuarants and buffet's, but that's a good thing....wore off the food we ate. We thoroughly enjoyed the Italian and the Oriental the best. Our room was large and clean and no complaints..our maid Zola was awesome. We stayed 2 weeks and for our last 3 we bought into the Royal Club...I must say Marta was absolutely fabulous...she was so helpful and friendly and made us feel like part of the family. We will definately be going back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 17, 2013

This was our second time there. (1/8-1/14). The grounds were nice and pretty clean for the most part. Contrary to other reviews I thought the rooms were nice and also clean. For where your at I thought the food was good. Once you realize your not at home, you can come to terms with something's that may not be perfect. Here is a list of the things that I believe are an issue at this resort: The concierge in your villa could be very annoying. There going to try to get you to do a breakfast and promise you all kinds of gifts then try and sell you a timeshare. Don't waste your time!!! Once you say no they don't give up. They will try everyday and then get nasty. You might have to put them in there place. It doesn't stop there. Throughout the resort there are people there annoying you to do excursions. The problem with that is they also don't take no for an answer and try to follow you around the resort. Last but not least is when they let the locals on the resort and let them set up shop. Needless to say how inconvenient that is. Also they tell you that the restaurants are full and are not taking reservations meanwhile there at half capacity. Makes you wonder why that is. (Some say they want money at the door). Housekeeping was ok but sometimes they would only give you one towel. Listen all in all This was a good vacation and if you can get it at the right price then it's worth the stay. Here's my one TIP: due to the lack of beach chairs around the pool and beach area, by 7:30am you will NOT find a chair. People wake up real early and claim chairs by placing bags, towels, or other stuff on them. Once I learned this I was up everyday at 6am claiming my chairs. That seemed like a good time. Is it an inconvenience to have to do this. YES it is.. But worth it when your laying there relaxing and everyone else is laying on the floor.. Hope this helped!!! Enjoy your trip...

Room Tip: Villa 11 is in a good location.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 16, 2013

The accommodations were fine, but things kept breaking and they kept having sewage problems...toilets not flushing, the smell of crap in the dining room.
The food was super fresh and good.
The drinks....there was nothing other than well liquor anywhere, and the drinks were so weak I swear they didn't have liquor in them. The concoctions were delicious- but there was no liquor in them ! THey should have options for better booze, and they didn't.
The security staff were really doing their job. The beach was nice.
But the resort didn't have enough options for things to do. There was only the show in the evening, and eating, and drinking. They should have other places to go on the resort and things to do in the evening, it felt so claustrophobic after a few nights.
Surely they can come up with more options- more bars, with different qualities of liquors, and a nightclub that opens earlier, so you are not forced to go to the show. Or a few different lounges with different vibes - a Sinatra lounge, a latin lounge, something more Euro.
And don't play latin music all day and all night! Too much!
It felt like they had a particular agenda for everyone and that it wasn't about what guests want, but about the OG agenda: dinner, show, nightclub- in that order. With no other options.
I don't think I'd go back to this resort.

Room Tip: Get rooms on the third floor. They are more open feeling.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 16, 2013

Jan 5 - 12 Air Canada Vacations.
Arrived at 2:00, check in not until 3:00. Finally at 4:00 they "found" a room. We were told it was the only room in the resort and they were having to send some guests to other resorts.
Through Air Canada we booked a "junior suite" however noone at the hotel seems to know what that is, despite it being on their own website as well (we received a deluxe room which is the basic room).
The room? TV remote didn't work so they replaced it twice. When it finally did work, the tv didn't work. The maintenance person did fix it quickly. For the inroom safe they give you a key and a lock at the front desk, you have to put it in. First one didn't work, second one didn't work -- same maintence man who fixed the tv pounded the safe with a hammer and the 3rd one then did work. Bathroom door would not latch so even locking the door didn't do anything as you just had to push it open. We had 4 people but only towels for 2.
Other than that the room was ok but not what we thought we had booked. It was clean.
Our appt with the Air Canada rep was at 12:00 on Sunday. Good meeting however she was worried as we hadn't made our restaurant reservations yet. They only take reservations 8:00 - 12:00 however as we didn't know what the process was until after 12:00 the second day we had missed our opportunity and there was nothing available. They did work their "magic " and got us good times. The irony here is that at all of our times, the restaurants were not even half full and they were turning people away. Staffing?
The food in the restaurants was ok (Mexican / Italian / Steak House) however if you have kids take some snacks. Choice is very, very limited. Very funny at the Steak House as they had approx. 8 entrees to choose from, with only one of them being steak. the others were Salmon, chicken, pork, seafood, hamburger, etc. The steak was actually crap.
The food at the main buffet was average however the service in the main buffet is horrible to say the least . Trying to get a cup of coffee or water is like trying to win a lottery. Lot's of people running around however noone actually serving. They want you "in and out".
The Beach Club buffet was ok and the service a bit better.
Same thing every day at the Home Run centre: low quality hot dogs or hamburgers.
Go to the bathrooms in the main lobby or the Home Run and expect at least half (if not more) of the toilets to be plugged and overflowing. The Home Run was actually so disgusting we couldn't even use it and would go all the way back to the room.
Pool was ok however the whole process of reserving loungers is a joke. I was going out at 6:00 in the morning and they were already taken. People would leave towels out all night.
Beach was great, loungers were hard to come by, however if you went out early you could find them.
Entertainment wasn't great at all -- some of the singers actually made us cringe.
Not many of the employees smiled or were a lot of help ... of course there were some exceptions however even average service stood out as excellent.
Not a lot of activities for kids and the kids club looks a bit scary. When we were checking it out, one kid ran through the fence and yelled he was going to the beach.
We were not harassed by vendors on the beach or at the hotel. However, be warned, the concierge in each building is there for one thing only -- to sell time shares. Just ignore them.
We did have fun in the sun however would definitely never go back to this resort or recommend it to anyone.

Room Tip: Tip -- book somewhere else.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 16, 2013

We stayed at this resort from Jan 6 to Jan 13, 2013. Our room was 23-320...very clean with no issues. People that we met hated this resort as they continuously had no hot water. We didn't have any of these issues. As long as you remember that you are in a 3rd world country and are not expecting a 5 star hotel in Canada... you'll be fine.
We tried the steakhouse, Mexican and Italian a la cartes. The steakhouse and Mexican were good, but the Italian was horrible. I had the beef escalope and my husband had the lasagna. Apparently the lasagna was horrible and I was still hungry after my meal and had to go to the buffet for more food. The food at the buffet was ok...warm, but ok.
The resort is well kept and our room was great. The shows at night were great, although 2 nights were pretty boring and we left. The other nights were exceptional.
It was very windy at the beach, but you can't blame the hotel on this.
The vendors that came in at night were VERY pushy and would probably have sold more if they let people come to them.
Would I stay at this hotel again?... Probably not, but that's because I like visiting different hotels!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 15, 2013

The good -
Room (building 11), Food (main buffet, beach buffet, steak house), coffee at the lobby bar, service, ground, beach.
- The little shop by the beach - the price is much better than the airport shop. When I told the owner it is my daughter's birthday, he gave her a bracelet as gift. Bargain the price.
- The beach buffet - the view, the food, the service - it is a pleasant surprise. This beach buffet is better than the other three resorts we stayed before.

What can be better -
- The loud music from the lobby till 1 am. There are about 10-20 people there, but the loud music make hundreds can not sleep. Please turn the speakers at the other direction, not toward the rooms.
- Different levels at the hotel - Royal club, VIP club, Transat, vacation club(time share) ....- There are different area for people to sit in the buffet, on the beach....I don't like it.
- Time share push - the first resort I have seen something like this.
- Not enough chairs - they are gone by 7:30 am.

Tip - Make all your restaurant reservation the first morning (8 am - 12 noon at the lobby). You will get tired of the buffet food after three nights.
- If you want to sleep before 1 am, avoid building 10, 11.
- Bring Imodium (anit-Diarrheal). We each took 5 tablets during the stay. You may want to avoid the cold dish at the buffet.

My son and daughter tried the one-day scuba diving at the catalina island. Great experience but very expensive. I found the excursions at the DR is more expensive than in Jamaica.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Occidental Grand Punta Cana

Address: Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in Punta Cana
#48 Top resorts Hotel in Punta Cana
#50 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Punta Cana 3.5*
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Also Known As:
Occidental Grand Flamenco Punta Cana Hotel Punta Cana
Grand Flamenco Punta Cana
Occidental Punta Cana
Flamenco Punta Cana
Grand Flamenco Occidental Punta Cana
Punta Cana Occidental Grand Flamenco
Occidental Flamenco Punta Cana

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