“Just ok ..... wouldn't go back”
Jan 5 - 12 Air Canada Vacations.
Arrived at 2:00, check in not until 3:00. Finally at 4:00 they "found" a room. We were told it was the only room in the resort and they were having to send some guests to other resorts.
Through Air Canada we booked a "junior suite" however noone at the hotel seems to know what that is, despite it being on their own website as well (we received a deluxe room which is the basic room).
The room? TV remote didn't work so they replaced it twice. When it finally did work, the tv didn't work. The maintenance person did fix it quickly. For the inroom safe they give you a key and a lock at the front desk, you have to put it in. First one didn't work, second one didn't work -- same maintence man who fixed the tv pounded the safe with a hammer and the 3rd one then did work. Bathroom door would not latch so even locking the door didn't do anything as you just had to push it open. We had 4 people but only towels for 2.
Other than that the room was ok but not what we thought we had booked. It was clean.
Our appt with the Air Canada rep was at 12:00 on Sunday. Good meeting however she was worried as we hadn't made our restaurant reservations yet. They only take reservations 8:00 - 12:00 however as we didn't know what the process was until after 12:00 the second day we had missed our opportunity and there was nothing available. They did work their "magic " and got us good times. The irony here is that at all of our times, the restaurants were not even half full and they were turning people away. Staffing?
The food in the restaurants was ok (Mexican / Italian / Steak House) however if you have kids take some snacks. Choice is very, very limited. Very funny at the Steak House as they had approx. 8 entrees to choose from, with only one of them being steak. the others were Salmon, chicken, pork, seafood, hamburger, etc. The steak was actually crap.
The food at the main buffet was average however the service in the main buffet is horrible to say the least . Trying to get a cup of coffee or water is like trying to win a lottery. Lot's of people running around however noone actually serving. They want you "in and out".
The Beach Club buffet was ok and the service a bit better.
Same thing every day at the Home Run centre: low quality hot dogs or hamburgers.
Go to the bathrooms in the main lobby or the Home Run and expect at least half (if not more) of the toilets to be plugged and overflowing. The Home Run was actually so disgusting we couldn't even use it and would go all the way back to the room.
Pool was ok however the whole process of reserving loungers is a joke. I was going out at 6:00 in the morning and they were already taken. People would leave towels out all night.
Beach was great, loungers were hard to come by, however if you went out early you could find them.
Entertainment wasn't great at all -- some of the singers actually made us cringe.
Not many of the employees smiled or were a lot of help ... of course there were some exceptions however even average service stood out as excellent.
Not a lot of activities for kids and the kids club looks a bit scary. When we were checking it out, one kid ran through the fence and yelled he was going to the beach.
We were not harassed by vendors on the beach or at the hotel. However, be warned, the concierge in each building is there for one thing only -- to sell time shares. Just ignore them.
We did have fun in the sun however would definitely never go back to this resort or recommend it to anyone.
Tip -- book somewhere else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.