This was our second time there. (1/8-1/14). The grounds were nice and pretty clean for the most part. Contrary to other reviews I thought the rooms were nice and also clean. For where your at I thought the food was good. Once you realize your not at home, you can come to terms with something's that may not be perfect. Here is a list of the things that I believe are an issue at this resort: The concierge in your villa could be very annoying. There going to try to get you to do a breakfast and promise you all kinds of gifts then try and sell you a timeshare. Don't waste your time!!! Once you say no they don't give up. They will try everyday and then get nasty. You might have to put them in there place. It doesn't stop there. Throughout the resort there are people there annoying you to do excursions. The problem with that is they also don't take no for an answer and try to follow you around the resort. Last but not least is when they let the locals on the resort and let them set up shop. Needless to say how inconvenient that is. Also they tell you that the restaurants are full and are not taking reservations meanwhile there at half capacity. Makes you wonder why that is. (Some say they want money at the door). Housekeeping was ok but sometimes they would only give you one towel. Listen all in all This was a good vacation and if you can get it at the right price then it's worth the stay. Here's my one TIP: due to the lack of beach chairs around the pool and beach area, by 7:30am you will NOT find a chair. People wake up real early and claim chairs by placing bags, towels, or other stuff on them. Once I learned this I was up everyday at 6am claiming my chairs. That seemed like a good time. Is it an inconvenience to have to do this. YES it is.. But worth it when your laying there relaxing and everyone else is laying on the floor.. Hope this helped!!! Enjoy your trip...

The accommodations were fine, but things kept breaking and they kept having sewage problems...toilets not flushing, the smell of crap in the dining room.
The food was super fresh and good.
The drinks....there was nothing other than well liquor anywhere, and the drinks were so weak I swear they didn't have liquor in them. The concoctions were delicious- but there was no liquor in them ! THey should have options for better booze, and they didn't.
The security staff were really doing their job. The beach was nice.
But the resort didn't have enough options for things to do. There was only the show in the evening, and eating, and drinking. They should have other places to go on the resort and things to do in the evening, it felt so claustrophobic after a few nights.
Surely they can come up with more options- more bars, with different qualities of liquors, and a nightclub that opens earlier, so you are not forced to go to the show. Or a few different lounges with different vibes - a Sinatra lounge, a latin lounge, something more Euro.
And don't play latin music all day and all night! Too much!
It felt like they had a particular agenda for everyone and that it wasn't about what guests want, but about the OG agenda: dinner, show, nightclub- in that order. With no other options.
I don't think I'd go back to this resort.

Jan 5 - 12 Air Canada Vacations.
Arrived at 2:00, check in not until 3:00. Finally at 4:00 they "found" a room. We were told it was the only room in the resort and they were having to send some guests to other resorts.
Through Air Canada we booked a "junior suite" however noone at the hotel seems to know what that is, despite it being on their own website as well (we received a deluxe room which is the basic room).
The room? TV remote didn't work so they replaced it twice. When it finally did work, the tv didn't work. The maintenance person did fix it quickly. For the inroom safe they give you a key and a lock at the front desk, you have to put it in. First one didn't work, second one didn't work -- same maintence man who fixed the tv pounded the safe with a hammer and the 3rd one then did work. Bathroom door would not latch so even locking the door didn't do anything as you just had to push it open. We had 4 people but only towels for 2.
Other than that the room was ok but not what we thought we had booked. It was clean.
Our appt with the Air Canada rep was at 12:00 on Sunday. Good meeting however she was worried as we hadn't made our restaurant reservations yet. They only take reservations 8:00 - 12:00 however as we didn't know what the process was until after 12:00 the second day we had missed our opportunity and there was nothing available. They did work their "magic " and got us good times. The irony here is that at all of our times, the restaurants were not even half full and they were turning people away. Staffing?
The food in the restaurants was ok (Mexican / Italian / Steak House) however if you have kids take some snacks. Choice is very, very limited. Very funny at the Steak House as they had approx. 8 entrees to choose from, with only one of them being steak. the others were Salmon, chicken, pork, seafood, hamburger, etc. The steak was actually crap.
The food at the main buffet was average however the service in the main buffet is horrible to say the least . Trying to get a cup of coffee or water is like trying to win a lottery. Lot's of people running around however noone actually serving. They want you "in and out".
The Beach Club buffet was ok and the service a bit better.
Same thing every day at the Home Run centre: low quality hot dogs or hamburgers.
Go to the bathrooms in the main lobby or the Home Run and expect at least half (if not more) of the toilets to be plugged and overflowing. The Home Run was actually so disgusting we couldn't even use it and would go all the way back to the room.
Pool was ok however the whole process of reserving loungers is a joke. I was going out at 6:00 in the morning and they were already taken. People would leave towels out all night.
Beach was great, loungers were hard to come by, however if you went out early you could find them.
Entertainment wasn't great at all -- some of the singers actually made us cringe.
Not many of the employees smiled or were a lot of help ... of course there were some exceptions however even average service stood out as excellent.
Not a lot of activities for kids and the kids club looks a bit scary. When we were checking it out, one kid ran through the fence and yelled he was going to the beach.
We were not harassed by vendors on the beach or at the hotel. However, be warned, the concierge in each building is there for one thing only -- to sell time shares. Just ignore them.
We did have fun in the sun however would definitely never go back to this resort or recommend it to anyone.

We stayed at this resort from Jan 6 to Jan 13, 2013. Our room was 23-320...very clean with no issues. People that we met hated this resort as they continuously had no hot water. We didn't have any of these issues. As long as you remember that you are in a 3rd world country and are not expecting a 5 star hotel in Canada... you'll be fine.
We tried the steakhouse, Mexican and Italian a la cartes. The steakhouse and Mexican were good, but the Italian was horrible. I had the beef escalope and my husband had the lasagna. Apparently the lasagna was horrible and I was still hungry after my meal and had to go to the buffet for more food. The food at the buffet was ok...warm, but ok.
The resort is well kept and our room was great. The shows at night were great, although 2 nights were pretty boring and we left. The other nights were exceptional.
It was very windy at the beach, but you can't blame the hotel on this.
The vendors that came in at night were VERY pushy and would probably have sold more if they let people come to them.
Would I stay at this hotel again?... Probably not, but that's because I like visiting different hotels!