tHIS WAS OUR 3RD TRIP TO DR BUT 1ST TO PUNTA CANA , Well all well until I walked into the room that had is misty smell, no tv and the washroom made this noise every 10 minutes( all night long) so I did ask for a change of room in first hour so were told tomorrom at 2 ok , we walked around all good beautiful layout well design, when 2 pm came all front desk and service desk act surprised that we wanted a room change oh we will write it down and tomorrow at 2 I was so mad, but talk to Air Transat rep she said ok checked with front desk and said tomorrow so we waited and my husband tried to fix the water noise and next day the building guy sign us up for breakfast next day and right away I said Timesharing he said no but I knew it so we were going to not go but our room was right there so he got us and I just said to him I am not happy with the service here and not happy with the room what makes you think I will go to a hotel linked to this one he backed off because I was loud and in front of other guest in the building who were new,
We felt like second CLASS guest and it is so sad to see that skin colour does play a part
so room changed on day 2 all good
I just did what I do best who want so one running after you layed back enjoyed the sun and white sand blue water
Food was same thing over and over but fruit and veggies were fresh and nice like the sun .
The STAFF ONLY CARE ABOUT THE GREEN NOTES NOTR ALL STAFF BUT THE DINNING ROOM ONE AND THE BAR ONES WERE THE WORST YOU SHOW THEM A GREEN NOTE AND YOU ARE 7TH IN LINE FOR DRINK U WILL GET YOUR DRINK FIRST,
My husband did complaint to one of the food manager and then the service at the beach lunch become one of the best,
Its the workers who are bad WELL SOME OF THEM .
Clean and all good
IF YOU ONLY CARE FOR THE BEACH AND SUN THIS IS THE PLACE AND YOU GOT TO SAY NO TO ALL THE LITTLE OFTER PIC WITH TWO STAFF DRESSED FOR A SHOW WILL COST YOU 10 US AND NO WATER SPORT IS FREE YOU GOT TO BUY FROM SPORTPRO
I WILL NOT GO TO ANY OTHER OCCIDENTAL AGAIN
BUT WILL GO TO DR BUT WITH A RIU HOTELS .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.