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“Had a fantastic family vacation” 4 of 5 stars
Review of Occidental Grand Punta Cana

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Occidental Grand Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)   |  
Hotel amenities
Ranked #57 of 101 hotels in Punta Cana
Timmins, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“Had a fantastic family vacation”
4 of 5 stars Reviewed December 5, 2012

We travelled out of North Bay Jan 2012. Upon arriving to the resort we were greeted with a welcome cocktail and friendly staff. We immediately had to request a ground floor room and close to everything as my boyfriend has a disability. They were most accomodating. The food was great, the pool bar (HENRY...our family ;-)) was the best ever. We miss him and talk about him all the time. Our room was kept clean all the time and fridge and coffee was re-stocked daily. Food was great, ala cartes we so/so. Our Daughters had a great time and met so many other children from all over the globe so it was a nice experience for them to meet people. Our only dismay was the lack of hot water and the daily solicitation of pictures, time share and the people walking around with exotic animals and reptiles. When you are deathly affraid of reptiles and have someone walk by or worse right up to you when you are relaxing it is most frightening. The pictures solicitation was the worse as they say no obligation but when we stated we were not prepared to spend over $400.00 the guy literally raised his voice saying he spent an hour with us and we needed to buy. I showed him our card and where it stated no obligation, and he persisted to try and sell by knocking prices down even though every day we were approached to go with him for pictures, I only wanted to buy 6 of the photos and he said NO! This was the worst part of our vacation. I do plan to go back as we really enjoyed ourselves, however, I will be quite forward when it comes to the solicitation.

Room Tip: Building 1 seems to be the best. I did not hear any complaints and it is close to everything but fur...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (822)
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English first
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 5, 2012 via mobile

The staff in this Hotel is Always very friendly.
We wanted to extend our vacation and the very Nice Lady from the reception Yohanna, made everything ready so fast so that we could extend our vacation Here and Feel comfortable for 5 more days!
All in all a Nice Place to Stay Where you can relax at This beautiful beach and enjoy your vacation.
We have Been Here 4 Times Now and we will come back for sure!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2012

After reading many reviews on TripAdvisor, we really weren't sure what to expect here. We have only done one other all-inclusive before. We had a great time at Occidental!
Room:
Our room was in Edificio 11, and it was a nice room on the 3rd floor. We were on the back side of the building, so it was quiet and conveniently located. We had all the promised amenities and fresh towels each day. If we had any issues, housekeeping was quick to respond.
Service:
Marcos at the front desk was extremely helpful, and the guys at guest services were also very accommodating. Whenever we needed a restaurant reservation, information about excursions, they were ready to assist us. The servers were very nice. The sales people in the shops are a bit pushy, but they were worse in the shops outside the resort. Since this was our first time in Dominican Republic, we don't know if this is typical or not.
Drinks:
We recommend making sure you get your bottle of Ron Barcelo Anejo rum. It's delicious on the rocks. Once we ran out of that, we kept ordering Ron Barcelo Dorado on the rocks, Presidente, and the pina coladas. Very tasty and readily available. The wine in the restaurants are better than at the bar. The beach bars and the bar near the stage were our favorites.
Food:
Our favorite was the Mexican restaurant and the taco & pizza take out counters. Tinga tacos! Yum. The crepes at breakfast were delicious, and the lunch buffet down by the beach had a variety of foods to choose from. Things were occasionally salty for my taste in the restaurants, but they had lots of options. We never had dinner in the buffet, so I don't have any comments on that.
What did we like best?
THE BEACH. It's sooo beautiful. We went parasailing and horseback riding. Great fun :)
What did we like least?
We received a lot of sales pitches, but nothing we can't handle. If you politely refuse when you aren't interested you will get along just fine.

Room Tip: Rooms on the back side of the building will be quieter if you are closer to the lobby, but I think a...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 3, 2012

We were at the Occidental Grand Punta Cana for 2 weeks. One week would have been enough. The grounds are beautiful & well maintained. However, the food wasn't very good. I ate lots of rice & beens, for lack of anything else that was good. There was a nice variety of salads & vegetables and sushi at the buffet once a week which was not bad. The Pizza place is very good, provided Santiago makes the pizza. He is the best. It rained quite a bit the second week, and water was leaking in the room from the ceiling. We awoke 2 nights with a wet bed from the rain. They did move us twice. We stayed in building 10, close to the lobby. Good location, if you don't mind the loud music to about 12:30 a.m. Mixed drinks are all very sweet. All juices are full of sugar- no natural juices. The bartenders are all very friendly & most of the waiters & waitresses are very nice. You have to get up early to reserve your chair athe the beach if you want to have a straw parasol providing shade.The entertainment team proved good shows, but are not very friendly to the tourists during the day. Will try another resort next time I go to Punta Cana.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Moscow City, Russia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2012

The hotel starts at the reception! The hotel welcomes you with the most friendly staff at the reception! Will always help! Jhoanna and other people are always smiling!
The atmosphere in the restaurant is very good! Waiters surround you with care! You will not be able to resist the abundance of dishes!
On the beach never get bored! Animation team arranges a variety of competitions!
In the evening on the stage in the theater great show! Live music! saxophone great!
If you want an unforgettable holiday in the Dominican Republic, visit this hotel!
All the people there are your family! For this reason I am going back again and again!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chilliwack, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 30, 2012

arrived at night, and wasn't sure what to expect. when they say take your own towels, and toiletries, they mean it. the package we purchased was to have: robes, slippers and beach towels, upon arrival. we had the robes, who cares about the slippers, but no towels. arrived on friday night, on monday went to the guest services to request beach towels. i watched the man write it on a piece of paper. we left friday late afternoon, still had no beach towels. you are very limited to what towels you are given in your room, and toilet paper seems to be a hot commodity, as well. the resort was great, not awesome. the food was very good, stayed with the basics, being careful. There was never a time, when there was not food available, somewhere in the resort. service was good, if you tipped. take lots of $1 bills. a la carte restaurants, were good, but time consuming.we were only able to do the mexican, italian, & oriental. steakhouse was out of comish. take the early sitting if you can. staff were friendly. 'HEY BUDDY' to Ony, Emilo, Channel, Santos, Ruth, Alis, Alexander & Fabriola at guest services. SUPERB service. beach was great, drinks were always a plenty. every 2 or 3 nights, the locals come in and set up shop, selling their souvenirs, they're almost a pushy as the sellers out in the local public 'market' if you can handle the hassling, by all means go, put barter. that's the only way you'll get a good price. be willing to walk away. for the pool area, lots of little activities going on every day. the only complaint really would be the time share people. i understand the logic behind it, but every time they saw you, they want to set you up. When we go on vacation, we're interested (especially the first visit) of seeing what is there, etc. not going for a 3 hour seminar, and have pressure put on you to sign up. we got to the point, where we would leave our room out the back, that's bad. entertainment at night, always. Rooms were what you would expect. little fridge, coffee maker, air conditioner, even when we left on all night, it was sleepable noise wise. you're in the tropics, you don't need much. go, enjoy, have fun. that's what it is all about. if we went again, we would probably stay at this resort, but it's the area that might keep us away. not much walkin' to do, but on the beach. down the beach each way, there are little shacks set up, where selling nik and naks. to the west, there are actually a couple restaurants, never took money with us, so we didn't go in. but they advertised lobster. on resort premises, there also the excursion people. there is a booth set up in the lobby, but they also roam around showing you what is out there, for you. they're a little pushy, but not as bad as the 'time-share' ones.

Room Tip: all buildings are only 3 levels high, and they are set so you either have a pool view, or back walk...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 29, 2012

This review only applies to the Royal Club. It is a small hotel within a very large hotel.
The experience could not have been better. From check in in your own small area with cold champagne to the private Royal Club dining room.
We booked thru Skyauction at an incredibly low price. Everyone knocked themselves out to be friendly and accommodating. Wanted something for dinner that they didn't have..the next night they did. I recommend it to a friend. They went and can't wait to return.

Room Tip: Any room in Royal Club is great
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Punta Cana

Address: Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in Punta Cana
#48 Top resorts Hotel in Punta Cana
#51 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Punta Cana 3.5*
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Also Known As:
Occidental Grand Flamenco Punta Cana Hotel Punta Cana
Grand Flamenco Punta Cana
Occidental Punta Cana
Flamenco Punta Cana
Grand Flamenco Occidental Punta Cana
Punta Cana Occidental Grand Flamenco
Occidental Flamenco Punta Cana

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