We were supposed to be here Nov 9th to 23rd, left on the 17th and finished our vacation at the Grand Palladium next door.
First off, it was our 30th wedding anniversary, we told them when we booked it was plus I emailed them twice and got no response, didn't do anything special for us.
This was our 9th All inclusive, we are not picky travellers, but we got lucky this time. If your travelling in the Transat "Preferred' club, make sure when you check in ask for a renovated room, we were initially put in Block 24 (Preferred Club) the rooms were very run down and dated, we asked to move which they did and put us in Block 11, much nicer renovated room,very lucky we did that because a tropical storm came through, flooded the original room we were in Block 24 with 6 inches of water plus flooded and close all pools for 5 days. Block 11 stayed dry thank god. Our friends were at the Palladium and told us all of the pools were fine so we paid an extra 350 bucks and moved over there, worth every penny.
The Service at the Occidental wasn't that great, we went to the Japanese ala-carte, wait 30 minutes just to get water, it wasn't the staff's fault, the whole resort were understaffed most of the time.
The food was OK
The Beach is awesome
The entertainment staff do the best they can as do the waiters and waitresses
Each Block has their own Concierge, they aren't Concierges at all, their only goal is to get you into a time share..NO EYE CONTACT LOL
Also, a person we met there paid an extra 200 dollars for the "Concierge package"..got nothing more than what we got, just a big rip off

My advice to you..Spend the extra money like we ended up doing and go to the Grand Palladium, that resort was AWESOME in every way. But spend your whole holiday at the Palladium, you'll be glad you did

I really enjoy the resort all the fun club employes are great i dont remember all the names but they are all great they made my stay great. The shows are fantastic all and all its my 2ndstay. U will continue to come back i love it there

I travelled to Occidental Grand Punta Cana in the first week of November. I had a great time at this hotel. Everyone is very friendly. First off Marcos at the front desk is super friendly and will go out of his way to accomodate your needs..He is the front desk manager.
Then there is Francisco at guest services who is a sweetheart. He will help you out with whatever questions you have and will get the job done.
One of the supervisors for the waitors and bar tenders is named Delvi. He helps out his staff when it gets very busy and makes sure that the guests are getting fast and efficient service.
Last but not least there is Antonio Jose who works at the bar at the buffet at the beach. He is great and is very creative with making someone a drink of the top of his head.
The hotel is clean, the food is good and the beach is beautiful and thats all you need if you are not to picky.

Just got back a week ago and I'm ready to return. This is a wonderful resort in many ways. Not perfect, but very nice. There is a lot to enjoy about this place, if you have an open mind and don't have 5 star expectations. First of all, the staff are very friendly and willing to assist you in any way. Be polite and expect to treat them as you would like to be treated. A few dollars here and there go a long way, but don't feel obligated ( but would you go anywhere where you are from and not tip? ). The resort is beautifully landscaped and the beach is absolutely wonderful. The rooms are fine, but not breathtaking, but who spends a lot of time in the room when you are in paradise? They are clean and the staff will get you what you need. We are First Club members as part of the Occidental Vacation Club, so we get some extra perks, but even without that, I would enjoy this resort. Restaurants are good, but not great. Keep in mind this is not a luxory resort where you pay out the nose. Buffet is good, but could have more variety. Theme restaurants are much nicer, but get your reservations in early, or you might miss out. There is an open air pizza and Mexican take out upstairs that is a very nice change of pace. We never missed a meal and never went hungary. They are going to pitch their vacation club membership, but be firm and say no if you are not interested. They will move on. They are not overbearing like some places. In summary, go here if you want a very nice relaxing vacation with wonderful weather, a great beach and a lot of relaxation. Entertainment is limited and activities are ok, but not great. If you expect more maybe you should search other places, but I really like this place and look forward to our third trip there next year.