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“Very Inconsistant” 2 of 5 stars
Review of Occidental Grand Punta Cana

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Occidental Grand Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)   |  
Hotel amenities
Ranked #56 of 100 Hotels in Punta Cana
Mount Albert
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Very Inconsistant”
2 of 5 stars Reviewed November 17, 2012

This hotel has very nice social areas. That is where the nice stops. The rooms are terrible! Dirty, old and very smelly! The maid did her best but the items you get are very inconsistant. One day you will get 2 bath towels, 1 hand towel, and 1 face cloth, the next day you will get 2 bath towels only. For 3 days we didn't get coffee in our room. One morning we woke up at 3 am only to find we were floating in 2" of water. It had been raining and all the rooms in our "block" flooded. Now I know you can't help the weather, but I think this flooding was not only the fault of Mother Nature. After two days our air conditioner stopped working. Note to Air Transat - have your rep. tell people there are umbrellas in their room!!!! We didn't find out until day 2 that they were supposed to be in the room. We finally got one on day 3. The special area for Air Transat patrons on the beach was great just not enough chairs or palapas. They need and area 3 times the size!
Bottom line - go to another hotel!!!!!!

Room Tip: ground floor will flood if enough rain
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Punta Cana, responded to this review, December 6, 2012
Dear Sue B,
I’m sorry to hear that our resort did not meet your expectations. We always aim to provide our guests with an incredible stay, and it appears we fell short of that.

In regards to the accommodations, we work diligently to ensure all rooms are perfectly prepared before welcoming our guests. This includes thoroughly cleaning and inspecting the rooms to ensure it is ready. Our housekeeping team typically cleans each room throughout the entire stay, replenishes and refreshes towels, linens and amenities, in addition to assisting with any special requests. It appears that wasn’t the case with your trip, and I’ve discussed your review the room’s division manager. I sincerely apologize for any discomfort this caused you.

We take all feedback to heart, and have recently implemented a new policy so that any chair that is unattended for more than 20 minutes, will be made available to other guests. We’re also looking in to increasing our quantity of chairs.

On behalf of our entire staff and management team we would like to apologize for the experience you had in your room caused by the rain, we are currently taking measures to ensure this will not occur again and we are as well verifying our Air Conditioning equipments are working properly.

I do hope you’ll give us another chance to welcome you again, so we can provide you with a wonderful vacation.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (851)
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English first
Edmonton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

My friend and I vacationed at the Occidental, Punta Cana from Nov. 2 – 9, 2012. We had been to the same resort in 2008 so when a last minute deal came up with Air Transat we decided to return.

We had a great time and are already planning a return trip with some more of our girlfriends!

Some of our highlights included Silverio at the pizzeria who was always smiles and made the most delicious pizzas. Nabuk and the animation team who provided countless hours of entertainment and laughs. Different from our last stay, we loved that every night following the show there was entertainment in the lobby – from karaoke to a disco dance party, and of course the Mangu Disco crew. We danced the night away on more than 1 occasion!

We stayed in block 11 which we had requested because we had read that it had been newly renovated. Our room was large with a vaulted ceilings and a huge patio. The room was always clean and our mini fridge always restocked. The air conditioner worked well and kept the room cool during the night when we shut it off.

We ate at the Italian, Oriental and Mexican restaurants which was a nice change from the buffet. The Mexican restaurant was fabulous, especially the fresh salsa and guacamole! The buffet offered a large selection to choose from including lots of fresh vegetables for salads and delicious pineapple and cantaloupe.

The beach was wonderful and the pools refreshing. The grounds around the resort are very well maintained and are gorgeous! In addition, the employees at the hotel were pleasant and friendly and we did not feel harassed by the sales people.

Overall, this resort provided us with everything we were looking for - A clean and safe place to relax and most importantly have fun!

Room Tip: Block 11 was newly renovated! Block 13 is close to the beach!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carleton Place, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 15, 2012

This was our first trip to Punta Cana and the Occidental Grand and we will return. Great room, Bld. 11, Room 207, see tips. Great beach location, short walk to town. The maids are terrific and our room was always spotless...stayed 10 days and never saw a bug. The resort grounds are very well maintained and quite beautiful. There are go karts to get around the resort with, if you so choose. The main buffet restaurant is very adequate and beautiful...sit in the second half...the first half of the restaurant is more like a cafeteria. The steak house was closed for renovations but the Italian and Mexican restaurants were very good. We also went to the Chinese restaurant, which many people we spoke to really enjoyed, but we were not that thrilled with the food or the service. The upstairs Pizza Place is a huge hit with most visitors. If you leave the resort, within easy walking distance you will find two different internet cafes, with fast connections at a cost of $1/half hour. A short walk down the beach to the right will find you a small flea market and at the end of it a great little store, CUSIE, Russian owned and a great place to buy liquor. Local venders are quite pushy buy not harmful. Now, for the bad. The service in the buffet restaurant is pretty slow, getting a cup of coffee can be quite an ordeal, and the staff, except for one younger female were pretty unfriendly...The service in no way compares to that I have found in Cuba or Mexico, where we have traveled extensively. Also be aware that on the weekends the Hotel will have a huge influx of locals, which I certainly don't mind, except for the fact that they do get better service and you may find that you will have to stand in line for entrance into the buffet on the weekends. In all though, a great vacation. By the way...fly Air Transat for many free extras...private beach, restaurant and five al carte dinners a week; as well as nice white slippers and robe in room.

Room Tip: Room 207, Building 11...great location, clean, large room and balcony...Water pressure and hot water...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 14, 2012

My friend and I holidayed here from Scotland for 2 weeks returned home on Sunday. Between us we have stayed in 9 hotels in the Dom Rep, 8 in PC so I hope this gives context that this will be a fair and reasoned review. We have been to the following hotels and i think that this is in the top 2 we would return to first (Riu, Majestic, Sirinis, Barcelo, Dreams PC, Dreams Palm Beach, Bahia Principe and now Occidental)

Only one real negative which I will put up front which began to get annoying which was the service, The staff are all very friendly and very nice but i have to say that this is the most disorganised I have seen. After staying here and watching for a couple of weeks i would put it down to 2 things. one I think they are a touch understaffed - understandable during a recession and off season but as long as they know that the service is suffering a little and secondly there was a real lack of management and organisation by the restaurant supervisors. We rarely got more than one coffee or wine or Water.Tables were left waiting to be cleared and reset in the half empty buffet restaurant. If it was busy, noone directing you to empty tables and keeping everyone on their toes. Definitely the worst service we have seen in all the hotels but they do deliver it with the same friendliness and enthusiasm which does make me laugh. So when you have a half empty italian restaurant with 5 staff and not even getting a refill of water or wine - my comments about silverio at the pizza restaurant below make him a staff member that deserves an awful lot of credit.

1. Overall -One of our best holidays we have had - atmosphere and general feel - this hotel is right up there. We just loved it and felt really at home there. We met great people in the resort both guests and staff. We especially loved meeting "Dancing Elmo", the lovely German man who danced fantastically every night in the lobby and sometimes in Mangu too! And there were a few others that we met and shared good times with who know who they are. I think the resort was a great size - not too big, not too small, well set out and had a great mix of Dominicans as well as other nationaltities staying so you really got to feel a little less segregated from the "locals" than a lot of other hotels which in my mind was a great thing as the dominicans are such warm friendly people who really know how to enjoy life.

2. Food - The food overall was great and I can report that this was our first trip to the DR with no upset stomachs for the entire two weeks which is a first! The buffet variety was less than in other hotels but we actually felt that this helped put together a meal rather than coming back with a wide variety of random items on your plate! We loved the beach buffet restaurant as well - was lovely to sit out there and have a cervesa every day! A highlight for us was the Pizza restaurant - the pizza's are fantastic and its lovely to sit out on the terrace at night hidden away. Can I just say that Silverio and the pizza man worked harder than any other two from the restaurants. Silverio was the only waiter and did everything - remembers your drinks orders from the previous times, gets your food - the works. The low points I would say was the Italian restaurant - the food was really really salty to the point we couldnt even attempt to finish our meals and that was by far the worst service I have have seen. The Steak restaurant seems to be closed as an FYI.

3. Room - bigger than in many hotels. spacious and lots of drawer and hanging space - again the most we have had . Couple of little things - the fridge/mini bar didnt get stocked every day, which sometimes was a little niggle but to be honest I am sure if we had made the effort to call guest servcies, it would have been sorted immediately. Great size balcony too and a really good range of tv stations, if you watch much tv on holiday!

4. General observations (little positives and negatives)

** Pool could do with a paint ** Lack of public toilets - really only one in the restaurant nr the beach and one next to the pool bar. Could do with an extra one on the beach. ** No mozzie fogger went round the resort each night. This is te first hotel that hasnt done this and we have suffered for it as we have mozzie bite souvenirs over our legs - they must like the taste of teh scottish blood! ** Great food on the whole. ** Fantastic beach - we both think it is better than Saona Island. ** Great party atmosphere in the lobby bar every night. ** Mangu is great fun - the locals do come on to you but be firm, fair and most importantly honest with them and they soon know the boundaries and treat you as friends. But be careful you can lose your night in there - before we knew it it was 5am a couple of times!! ** Animation was just ok. No more than that. Best show was Michael Jackson. ** No french fries or mango - probably a good thing on the French fries front but we did miss them. ** The house wine was ropey and we ordered 3 bottles of wine off the wine card (which you have to ask for) at $20 a pop. On all 3 occasions the wine was not chilled and came after our main course was served and at what felt like a great inconvenience to the restaurant manager each time. With the few people paying extra for something it wouldnt hurt to either hold our food for a while or speed up finding the wine and stick a bottle of each in the chiller just in case. That was a disappointment that the extra mile was not there. ** One of the best run lobby bars I have ever been to - the staff are on their game, get big crowds served really quickly, make excellent drinks - not too strong not too weak and serve everyone in turn as well as having a laugh with you.

Special mentions - Carmen, Silverio our pizza hero, Our lovely Emilio - the best barman of all time who took great care of us and served the most fantastic drinks. Jose Antonio the barman was great when he served at the pool bar. The vendors were friendly and not too pushy at all. But we did make it clear at the outset we would not be buying and they respected that. Special mention to LA at the dive center and James and Jean who were all very nice to us.

And I think that's my essay finished! Overall fantastic holiday and I want to go back asap!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 11, 2012

Ok so I’ll admit I was never one to read trip advisor much, thinking that sometimes people can be too critical of there vacation. However, the experience I had at the Occidental Nov 3-11 2012 pushed me over the edge and I feel you should be warn before heading to this resort.

To be fair here are the good points:
- The resort ground were gorgeous and well maintained
- The Beach was amazing
- Silverio (I think that’s the spelling) from the pizza place was great always smiling would say hi and ask how we were and make a joke with us. Not pushy like the other staff members we encountered.
- Luis the security guard (yes, we’re on first name basis with a security guard) was great and very helpful

Now the bad:
- For the first 3 days had major issues with the door to our room and after calling the front desk multiple times and having someone look at the door we got nothing but laughed at. Day 1 key wouldn’t work to let us in unless you were willing to stand in the hall and jiggle it for 20 mins even the bell boy had issue with it. Day 2 we made sure the door was locked when heading to the beach and to our horror no key was needed to get back in just had to push the door (beware if you light starts flashing red anyone can get in). Day 3 keys completely stopped working again and the maid, maintaine guy and security could not get it. Luis was amazing and stayed with us while the door was worked on since the man working on it was the same made that laughed at use the past 2 days for door issues
- The person running the gift shop near the theatre locked us inside once we entered, which was very frightening
- the A/C had only 2 settings that worked OFF or on full blast which left us literally shaking in the room. It got to the point were we took turns waking up during the night to turn it on and off as needed.
- We were only given toilet paper twice during the trip.
- Mini fridge was almost never restocked with water had to keep going to the bar to get bottles.
- Would come back from a day at the beach to notice the used towels were taken but not replaced with new ones.
- On a few nights a makeshift market was set up along the path to dinner. The vendors were very aggressive would step out and block your path and not move, reach out to grab you or make rude comments when you said no thank you and kept trying to walk…..Never thought id have to plan an escape plan to not have to walk by them.
- Whether it be sitting on the beach, by the pool or walking to breakfast people trying to sell you excursions or water sports activities constantly harassed you. They would block entire groups walking by so no one could pass.
- As for food lived on potatoes and Pizza the entire week.

Room Tip: avoid building 25 atleast we only had door issues others in the building had mice, bugs and got ROBB...
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Punta Cana, responded to this review, December 21, 2012
Dear libratravel2788,
Thank you for writing such a detailed review. The satisfaction of our guests is our goal, and it appears we didn’t meet our own standards during your stay. Your comments are very valuable for us, as they help us to improve. I will reach out to you via TripAdvisor today regarding your experience.
We follow strict standard to ensure rooms are properly inspected and cleaned prior to the arrival of our guests. I sincerely apologize for the lack of service provided and the issue with your door. This is unacceptable and I’ve addressed it with our maintenance team. Please know that the door has been changed. I’ve also shared your comments with the housekeeping team, as they typically work very hard so that rooms are restocked and cleaned daily.
In regards to the cuisine, please know we do our best to provide a large variety of food options, at the buffet, which offers different cuisine each night, and our a la carte restaurants: Las Reses, La Hacienda, Via Veneto, D'Oriental , Taqueria and La Fontana.
We partner with vendors to provide our guests with exciting adventures and fun keepsakes from Punta Cana. I’ve addressed your review with them, as our guests should never feel pressured or uncomfortable, and I apologize for this inconvenience.
We’re glad to hear that Luis and Silverio provided you with the service for which we are known, and we do hope you’ll give us another chance to welcome you again.
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Effort, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 10, 2012

The hotel was just okay. Our room wasn't bad but never enough towels. Never got any fruit basket on arrival. The English was very poor. The food was downright awful. The only good thing was the pizza and tacos. So we didn't eat much. We did end up getting sick from it. The resort was very loud until late hours. The beach was a far walk. It does NOT cater to handicap people at all. Made friends with some of the locals and that was the only upside of the trip besides the ocean. I love Punta Cana for it's culture but would never stay here again. It doesn't look like the pictures and you always got stuck waiting for everything. Especially at the buffet. You want a drink? Bring your own because it will be a long time before someone notices you to bring you one. Overall would not stay here again.

Room Tip: stay at the higher numbers in the 20s so you will be close to the beach.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Punta Cana, responded to this review, December 21, 2012
Dear Nancy S,
Thank you for taking the time to write about your experience. We’re sorry that your stay did not meet your expectations as our main priority is to provide a wonderful experience.
Please know that we have scheduled inspections of all rooms (including public areas) by a pest management professional, our housekeeping team inspects all beds daily and follows proper laundry handling practices to reduce the risk of spreading bed bugs, We haven’t received any reports regarding the presence of bugs in rooms. However, please know that we take this matter very seriously and we will contact our Pest Control Company as to review our reports and reinforce our measures.
I’m concerned and surprised by your experience with our restaurants. We work with a third-party company that conducts routine inspections to ensure the quality of our food and none of our guests have reported any illness, as a result of our cuisine
I’ve also discussed your comments with Guest Services, to ensure guests are receiving all amenities and offerings as requested. The Royal Club offers executive level service within the Occidental Grand Punta Cana resort experience. Discerning guests seeking superior service and highly personalized attention within the privacy of the resort. The Royal Club guests will enjoy spacious rooms with newly-refurbished, luxury accommodations including:
Private check-in and check-out reception
Luxury accommodations
Luxurious linens and pillows
Toiletries
Nightly turndown service
Fruit basket
Bathrobe and slippers to wear during stay
In-room dining
VIP room amenities
Air Conditioning
Daily maid service
Mini bar
In-room safe
Telephone
Satellite TV
Coffeemaker
Iron and ironing board
Personal concierge service
Private areas with jacuzzi
Private beach area with bar service
Preferred seating at a la carte restaurants
Beautifully landscaped gardens
Complimentary high-speed Internet
Please know that we have handicap accessible rooms; while our resort is vast, we provide an internal shuttle service, which takes our guests around the property if they prefer not to walk.
We hope to have the chance to welcome you back,
Sincerely,
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Red Deer, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 10, 2012

First of all, let me tell you that Punta Cana is a beautifull place to go, but this hotel could use a major renovation, the rooms are old, and they are spaced out over a vast piece of land so there is a lot of walking to get anywhere on the property, about our 3rd night there i went the washroon to find small bugs crawling like small ants all around the sink, we had complained about these and nothing wash done, The food in the buffets were really good, we had tried one of the ala cartes and was not pleased, the food was not very good also one table in the back area was in there for a good 4 hours, all very drunk and very rude, this very same group would hang around the privat beach bar and it was hard to get drink from the bar, they were all from Quebec, the privat bar is with Air Transat and we get our own waiter, but when this group showed up nobody got service or relaxing with peace and quite, most of th service people spoke english,Air Transat calls this a 4.5* hotel i would rate it as a 3* hotel, one of the locals that works there had told us the reason everything is going down hill for this hotel is the poor managment in place, some people we had talked to had other problems, such as air conditioner not working untill the last day they were there, broken faucets in the washrooms, the pools were very nive as they were cleaned every day early in the morning, beware of the sales team all out to sell you everything from excursions to time shares, if you get a letter in your room for a free gift its a scam , make sure you pay for the in room safe, as we talked to a couple who had been robbed and aslo to a lady where her room had been broken in to, when she entered her room the person jumped off the balcony and ran off, If and when I return to Punta Cana I will choose a different hotel

Room Tip: Choose a room on the ground level as there are no elevators on any of the buildings
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Punta Cana

Address: Calle Friusa, Playa Bavaro, Punta Cana, Dominican Republic (Formerly Occidental Grand Flamenco Punta Cana)
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Spa Hotel in Punta Cana
#47 Top resorts Hotel in Punta Cana
#50 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Punta Cana 3.5*
Number of rooms: 852
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Also Known As:
Occidental Grand Flamenco Punta Cana Hotel Punta Cana
Grand Flamenco Punta Cana
Occidental Punta Cana
Flamenco Punta Cana
Grand Flamenco Occidental Punta Cana
Punta Cana Occidental Grand Flamenco
Occidental Flamenco Punta Cana

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