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“Gresham1” 5 of 5 stars
Review of Excellence Punta Cana

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Excellence Punta Cana
4.5 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto, Punta Cana, Dominican Republic   |  
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Ranked #14 of 102 Hotels in Punta Cana
Orlando, Florida
2 reviews
3 helpful votes 3 helpful votes
“Gresham1”
5 of 5 stars Reviewed September 9, 2013

Hello Leadership Team,
My wife and I spent September 1st to September 8th at your resort for our 25th year anniversary. We really did have a wonderful experience. The place is truly beautiful and there was plenty choose from as it relates to restaurants, bars, and fun-type activities for everyone. For us however, we were most intrigued by the employees themselves. One in-particular that stood out to us was Dario Jimenez. I believe that he reports to Jabier Estrada.
He was truly outstanding. He was friendly, engaging, and most importantly was exceptional with anticipating our daily needs. He knew our love for sitting on the beach, the time of day that we wanted to enjoy it, the cabana that suited us best, as well as how many towels or supplies that we needed to make our surrounding as comfortable as possible.
Getting to know Dario as a person was also a true pleasure for us. As you know your employees are a reflection of your company and the core-values that you exemplify. With Dario living those core-values consistently at the highest level, we hope that his efforts are recognized. Again, beautiful place and great accommodations which we thank you for, but the impact of Dario’s personality as well as his outstanding customer service efforts will be the ultimate reason for our return. Please extend our appreciation!

Thank you,

John and Maria

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,032)
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English first
Atlanta, Georgia, United States
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 8, 2013

My husband and I visited Excellence for our 3rd anniversary --- best decision ever!!!! This resort catered to us like we were "VIP"....!
We stayed in room 5005, which was an upgrade given to us by Matias at the front desk. The room was beautiful, a 1 bedroom master suite, with separate living room. It was like an apartment! We had a patio with two lounge chairs and we were steps away from the bar and pool-- literally a few steps!!! The room was fully stocked with liquor, juice and drinks! We never ran out. The bed was hard, but it was perfect for us. The water in the shower was wonderfully, it was so hot and steamy!

The food--- yes!! Agave was my favorite, I love the fried red snapper and the rice, delicious. My husband loved the Grill, we at there about 5 times! The only restaurant I did not like was Toscana, so we did not eat there again. Everything else was great! Oh! Pizzas on the beach were great!

The pools and beach were above average. The palapas were always available and the service was so good, I laid there on the beach for hours! The pool was the best temperature--- I was in love!!

The shows were good! I really enjoyed the Beyonce and Michael Jackson impersonations!

Seriously, the was the best trip ever... We have visited several all inclusive resort and have never been 100% happy like we were here!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling, Virginia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 8, 2013

-Excellence was like Heaven on Earth for our Honeymoon!!! The staff from the minute we arrived were attentive to every need we had as well as adding unexpected amenities. The room was gorgeous, spacaious and elegantly laid out. The King sized bed had a beautiful arrangement upon the entrance of Two Swans made creatively from White Towels and Rose Petals all around. The wet bar was stocked with top shelf liquor and the fridge was stocked with juices, soda and bottled water. The view from our room looked over the beautiful gardens at Excellence and was a short walk from all attractions.

-The Food was excellent. Excellence provided superb meals for breakfast, lunch and dinner as well as daytime and late night snacks!!! They had everything from American to French to Japanese Fusion and everything in between.

-The Ocean and the Pool were out of this world. The pool has a wonderful swim up bar and the pool and the beach have regular bar service!!!

-During our two week stay, we got to know the staff really well and they made us feel like we were royalty. They paid special attention to getting to know our names and seeking us out for events they came to know we enjoyed. They also would also made us laugh none stop and played fun jokes on us! It was a blast!!!!

-The evening entertainment was exceptional everynight!!! They had everything from dancing fire-eaters and Acrobatics to a Michael Jackson imitator. He was unbelievable!!!! There was also night club dancing and a casino each evening as well.

To Sum it up....... WE Can't Wait To Go Back!!!!!

Room Tip: The Junior Suite is Great!!!!!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkcudbright, United Kingdom
Top Contributor
86 reviews 86 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 8, 2013

This is a re-visit review. We are at this hotel for three weeks, my wife said not four again!
I have written to the hotel to ask some questions and the first line of the response was that the hotel staff was happy that we were coming home.
How many of you out there could say that once at an Excellence you may not want to go anywhere else again?
I may have to watch my consumption of prawns this time, at the Riveira Maya Excellence I realized that after two weeks the count was over 200. Older but not wiser now.
We will enjoy every minute of our stay at the Excellence and if you are there over the next three weeks into October try and spot us. We will have smiles and I usually talk to everyone. Last year on the way to Jamaica a conversation led to us being witnesses at the couple's hotel and one month ago they had a baby boy; did not ask us to be witnesses to that though.
Sunshine, food and wonderful dominican people here we come.

Room Tip: upper floor is about the only request, this is to avoid anyone wearing high heels above you and list...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 8, 2013

My wife and I went to the Excellence in Punta Cana for our Honeymoon. The entire experience was more than either of us could have ever asked for! The hotel is beautiful, the food is excellent, and the hotel staff is the best I have ever seen. We would go again in a heart beat!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2013 via mobile

I visited The Excellence for a week in August and absolutely loved it. The rooms were so clean and beautiful - the wifi in the room was a great plus, not having to sit in a crowded loud lobby. The grounds were clean, and always being cleaned. There were so many different restaurants to choose from. The staff were so so so friendly!

The only thing I wasn't thrilled about was the ride from the airport to the hotel, however, upon our arrival it was worth it. The hotel was absolutely gorgeous. The beach was beautiful and the waves were a plus! The pool was always clean.

For an all inclusive hotel, the food was very good. The drinks were very good, especially the mamajuana! The nightly entertainment was so much better than I anticipated. I have already recommended this hotel to all my friends!! I definitely hope to be back!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, Alabama
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 6, 2013

Staff was amazing! Plenty of restaurant choices, all with great food and service. Don't miss The Lobster House breakfast. If you're looking to relax on the beach with drinks and local flavor, Sande will take great care of you! Plenty to do without ever leaving the resort as well. Poolside is fun, especially the swim up bar in the afternoon. Coco Locos and Electric Lemonades are must haves. Nightly entertainment was good but don't expect Las Vegas. The daily activity sheets delivered to your room were quite helpful. Room service is 24/7 and the included bar is pretty much fully stocked. Much more than your average mini bar. Highly recommend this resort! Only downside was the travel to and fro the airport. Not that it's bad, just be prepared for a good hour drive.

Room Tip: No need to upgrade to Excellence Club unless you desire an ocean view. Garden view suite was a grea...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Punta Cana

Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Casino Hotel in Punta Cana
#6 Romantic Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#12 Top resorts Hotel in Punta Cana
#13 Luxury Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#14 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Excellence Punta Cana 4.5*
Number of rooms: 464
Official Description (provided by the hotel):
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more   less 
Reservation Options:
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Also Known As:
Secrets Excellence Punta Cana
Excellence Resort Punta Cana
Excellence Punta Cana Resort
Secrets Punta Cana
Excellence Punta Cana Dominican Republic
Excellence Dominican Republic
Punta Cana Excellence Hotel
Excellence Punta Cana Hotel
Secret Excellence Resort Punta Cana
Punta Cana Secrets Excellence

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