Before I go into detail about anything, can't stress enough...BRING AT LEAST 2 BOTTLES OF REPLANT SPRAY!!! The bugs are crucial out there. Getting off the plane to get through customs is about a 2 hr process, plus a $10 fee per person. The building was very humid and not organized at all. Once you get through that process, you find yourself riding the streets on a very bumpy hour long ride to get to the resort from the airport, $70 one way, lets say greeting you with a cold towel and glass of champagne is much appreciated. Not sure who thought of the design of the rooms, but having an open view from the toilet through the shower to the bedroom is pretty ridiculous. I don't care how long you have been married or with your significant other, I'm sure you don't want to see anyone defecating or vice versa. Also you can forget about leaving the patio doors open for a fresh breeze, because there isn't any screens at the doors, well at least the room we were in (9203). Beds aren't comfortable at all. We found our mattress to be very hard. Also the chase that was in the room had a mildew smell to it. The sink started clogging up at day 3. The positive for the resorts is the different choices of restaurants, pool, games and the beach. My favorite drink was the Sammy Sosa. I felt as if Juan was my personnel waiter. He made sure cups were refilled, empty bottles were removed, towels were changed, you name it. He took very good care of us. Adan was another staff member who stood out as well far as services in the restaurants. I will say if I ever decide to return to Punta Cana, this would not be my first choice of resorts. The Excellence hotel was a very nice hotel. It's a little dated and could use some upgrades, hence me only giving it 4 stars.