This was our first visit to Excellence, Punta Cana but it will not be our last. The bus ride from the airport was about an hour. The roads are a little rough but we were distracted by the surroundings and did not dwell on it. We stayed in room 7110 which was a spacious, well appointed, exceptionally clean room. The housekeeping staff maintained this level of cleanliness throughout our stay and were truly wonderful. If I had one suggestion, it would be that softer mattreses would be great. But that is a very personal preference so difficult for the hotels to cater to all preferences.
The hotel grounds and gardens are superbly clean, well manicured and picture perfect. The beauty of this resort is breath-taking. Each time we walked the grounds, there was something new and beautiful to admire. The pool is immaculate and the beach is definitely one of the nicest that I have enjoyed. We ate at most a la carte restaurants and were very pleased with all of them. We have no complaints about the variety, quality or portion size of the food. The breakfast buffet had everything you could imagine!
What truly makes this place exceptional is the staff. Every person we encountered was friendly, helpful, pleasant and truly made you feel like they were happy to help you, without being "mechanical" about it. The people at this resort work so hard, and yet are always smiling, singing, joyful. They earn every dollar and every tip they make, plus! The resort goes over and above with activities, fiestas, beach parties, etc. to keep you entertained but also to make you feel like you are their special guests. Canadian service industries could learn a lot about hospitality from the staff at this resort.
Wifi works very well across the whole resort, from the rooms, to the pool and even in some areas of the beach.
We will absolutely return and would highly recommend to anyone looking for excellent service, beautiful surroundings, and true relaxation.
- Official Description (provided by the hotel):
- This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more less
- Reservation Options:
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- Also Known As:
- Secrets Excellence Punta Cana
- Excellence Resort Punta Cana
- Excellence Punta Cana Resort
- Secrets Punta Cana
- Excellence Punta Cana Dominican Republic
- Excellence Dominican Republic
- Punta Cana Excellence Hotel
- Excellence Punta Cana Hotel
- Secret Excellence Resort Punta Cana
- Punta Cana Secrets Excellence