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“Unimpressed” 3 of 5 stars
Review of Hotel Riu Naiboa

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Hotel Riu Naiboa
3.5 of 5 Resort (All-Inclusive)   |   Playa Arena Gorda, Punta Cana, Dominican Republic   |  
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Ranked #76 of 102 Hotels in Punta Cana
Mansfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Unimpressed”
3 of 5 stars Reviewed October 26, 2012

Have just returned from a 1week stay at the Naiboa and found it to be a rather Jekyl and Hyde kind of place. Not many Brits there when we were, mostly Germans,Dutch and Spanish.
The general hygiene was good.
The food on the whole was disappointing, just stacked high with no real flare or taste.
The staff, with the exception of the entertainment staff,we're sullen and unhelpful......the entertainment staff were absolutely fantastic.
The pool and the grounds were superb and only a few moments walk to a well run hotel guests only beach.
The rooms are simple but comfortable.
On the whole I would only recommend the Naiboa if you can get a good price......

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,899 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Panama City, Panama
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 3, 2012

The hotel personnel is very friendly, the quality of the food is good, but they should offer more variety, no direct access to the beach but it is just a 5 minute walk, the room was clean but in the bathroom they should have put more attention to details when installing the tiles. The drinks in the bar were excellent and good service, excellent pool. On the way to the beach there are some stores where you can buy some souvenirs. There is a restaurant and bar on the beach where you can get something while you are on the beach. At night they have lights and a security guard at the beach so it is safe to have night walks on the beach. The shows they offer give you good entertainment too.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilbao, Spain
Top Contributor
156 reviews 156 reviews
153 hotel reviews
Reviews in 104 cities Reviews in 104 cities
307 helpful votes 307 helpful votes
5 of 5 stars Reviewed September 29, 2012

The hotel is gorgeous, just like the entire resort. Despite the fact that the surroundings are rather wild, there is constant entertainment available. Additionally, it is possible to spend each evening in a different hotel (there are bingo games, concerts, discos, etc.).
I went to a number of hotels and this one seemed the best – the pool was large, clean, there were many beach chairs available and there weren’t as many guests as in other neighbouring hotels.
The food was excellent, with lots of vegetable dishes and fresh fruit.
The beach seemed heavenly, like something you see in catalogue photos.
I wouldn’t mind going back.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilbao, Spain
Top Contributor
156 reviews 156 reviews
153 hotel reviews
Reviews in 104 cities Reviews in 104 cities
307 helpful votes 307 helpful votes
3 of 5 stars Reviewed September 29, 2012

The hotel is located in a pretty garden near a very nice beach. The building itself is asking for a serious refurbishment. There are many walls with peeling paint and it makes it look slightly dingy.
The restaurant menu is fine, but gets monotonous after a while. There is some entertainment provided by the hotel but it’s nothing out of the ordinary.
I did see rats in the mini club as well as on the beach at certain times (before dawn and after dusk).
I stayed only a few days there but I heard other guests complaining about unchanged bedding as well as towels.
It is an ok place, but there are probably better choices available in this price range.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, España
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 22, 2012

I have visited this hotel several times and they have changed a lot of things at the hotel. Some are good and some not that much... I really liked the change in the restaurants and bars but I definitively miss the possibility of visiting the other riu hotels in the complex.
My concern was about the beach and a place to have a snack or something over there, but the problem has been solved with a snack bar right close to the beach access. It is true that you have to walk a little bit to go to the beach (no more than 300m) but it would be the same in a huge hotel where your room is far away from the sea, so no big deal.
The swimming pool is the best of a lot of pools in hotels. Some people would lime to have a bar inside of it but for me it is better not to have it since people is not always clean and nice and those pools end up with lots of glasses, drunk people and more "liquids" , which is disgusting.
Staff has been great like always: The director, always concerned about our stay and comfortness, bartenders willing to help (Torito, Maria, Silvestre, Yocander, Juan,...), nice people at the reception helping when something goes wrong (actually not too many things to complain about but still helpful) (good job, Bautista, Rafael, Pascual, Deyanira,...), swimming pool staff (Jose, Pablo, Rafael)... All!!!

This hotel is not a 5 star hotel, dont expect luxury, you get what you pay for, and it is a good value for your money!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 21, 2012

Small hotel, located fare from the beach. One big building. Food was very good and entertainment. Beach are good, but fare- like 10 min walk. Also you need to reserve your place in the beach earlier or no shade!

Room Tip: All rooms are the same.
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Catharines, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 4, 2012 via mobile

Beautiful location and the beach is breathtaking. Not a lot to do at the resort. If you walk far down the beach though locals have market .Shacks set up to barter and buy unique local crafts. Our beds however had bed bugs and the rooms we're very tiny. :(

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Naiboa

Address: Playa Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#53 Spa Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Naiboa 3.5*
Number of rooms: 362
Official Description (provided by the hotel):
* Located in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Taino hotels and the ClubHotel Riu Bambu * Separated from the beach by just the Riu Taino hotel * Complimentary sun loungers on the beach * 4-story building * Surrounded by 20,000 m2 / 24,000 sq. yards of tropical gardens * 50 km / 31 miles from Hig'ey * 150 m / 495 ft. from Caribbean Street * 30 km / 19 miles from Punta Cana Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Naiboa Punta Cana

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