This was a terrible experience for us. We bought a voucher through Living Social.com for a four night stay with all inclusive food/drinks. When we got to the hotel we were told we didn't have a room because they had over booked. To compensate for this Be Live wanted to send us to their "sister resort" for one night with the promise of an upgraded room and a romantic lobster dinner on our return the next day. We immediately said no, thinking that if we just stuck to our guns they would give up and give us a room. That didn't work, we argued with them for 2 hours. During that time we talked to other guests who were also trying to check in. We found that everyone who had bought a deal through LivingSocial or Groupon was being treated the same way. We finally gave in and went to the "sister resort" which is called the Presidential Suites. I'm pretty sure this place is just an apartment complex that is owned by Be Live. There were several cars parked next to the buildings none of which looked like rental cars. The Presidential Suites had one small restaurant with a very limited food/drink menu. While there, we were asked several times if we would like to stay there for the remainder of our trip. Obviously Be Live was running a bait and switch scheme to make more money.

When we returned to Be Live the next day we were given a room but guess what, no lobster dinner. The room was nice but didn't have much of a view. There were no towels in the room so we had to ask. The building next to ours was under construction so we got to listen to that noise for 12 hours a day. Before our trip the Be Live website said there were 2 restaurants that needed reservations but the rest did not. We found out that all the restaurants needed reservations except for the buffet. When we went to make reservations we were told that all the restaurants were full for the rest of the week except for the American sports bar.

The Good:
Getting to and from Punta Cana was easy. We had no issues with the airport or with customs. Most of the bar tenders and waiters/waitresses at the resort were really friendly. The beach is beautiful white sand and there are lots of palm trees. The ocean wasn't as clear as I was expecting but it was still nice.

The Bad:
The people working check in were not nice. The food/drinks was okay but not what I was expecting from an all inclusive resort. If you were on the beach or walking around the resort there was someone trying to sell you something almost constantly. Communication was difficult, the staff spoke very little English.

If we had not had the terrible experience mentioned in the first paragraph I probably wouldn't rate the resort any hirer than average. I would NOT recommend this resort to anyone else.

a fantastic 5* hotel set on a stunning white sandy beach which you can walk for miles along, with clear waters in the sea , true carribean style ,friendly staff that cant do enough for you, you get treated like kings and queens for a little tip every day that goes a long way with what the go out of they way and do for you . a variety of bars and restraunts to choose from , from tex mex which was our favourite to chinesse and pizza . theres two parts to this hotel as it is so big. the part we were staying in was the honeymoon room which are directly on the beach and situated in the 5* part of the hotel where the rooms are gorgeous. we could not fault it . definatly come back here again. go to saiona island if you come out her , take a trip out to paradise island where the advert for bounty was filmed , it really is stunning

A group of us booked an offer from Groupon. Overall the stay was Ok and enjoyable. There is alot of needed renovations underway as of Nov 2012.

Here are some key points:

Positives

- Service was good from the staff. Tipping a couple $ goes a long way
- Guest relations was helpful in answering questions
- Beach is nice
- Plenty of food and drink. You definitely won't starve.
- 20 min from airport
- Free shuttle to local supermarket and shopping
- Plenty of activities (day & night)
- Child care area and service
- Plenty of good pools
- Nice landscaping

Improvement areas

- Buildings and rooms flooded during a rain shower. Renovations underway should cover this.

- Exercise room requires full replacement and renovation. Renovations underway should cover this.
- Food is plentiful but the same/repetitive. Seemed like Groundhog Day. The meat was also tough. We bought some items at the supermarket along with fish and Lobsters from the local fish market which is walking distance away. The staff grilled it at no cost and it was great.

- Restaurants on site - Japanese was the best.

- Noise from night time was too close to a couple buildings. We stayed in bldg 9 and the noise did not impact us.

Overall it was a decent stay. Best to go with friends.

We bought a Living Social deal to stay here at a pretty good price. The hotel knew this and seemed to treat us differently than they would someone who booked with the resort. After waiting several minutes to check in, they pulled us aside and told us the resort was full and they would have to send us to a different hotel (Presidential Suites) for 1 night. And when we came back we would have an "upgraded" room and a lobster dinner. We told them no, and that we would like our room for 4 nights like we paid for in the reservation. This process went back and forth for about two hours. The receptionists and manager spoke poor english and were hard to communicate with. Most of the time they would walk right past you and ignore you. They would dissapear for 20 minutes at a time (I think this was just to get away from all the angry customers). Finally, we were so tired and hungry we agreed to go to the other place. After waiting another 30 mins for our bus, we got to the other hotel, which looked like an apartment complex. Although my wife and I were travelling with another couple, who booked their room separate, this new hotel put us in one 2 room apartment. Therefore; this corporation saved themselves a lot of money by sending us to this smaller, cheaper, resort....then only giving us 1 room instead of 2. Anyways...restaraunt at this hotel had about 8 options on the menu and pretty much the same drink choices as the Be Live (food and drink also all-inclusive here). Service was pretty poor and waitresses spoke zero English (I know we're in a Spanish speaking country, but it IS the tourism industry, and this is different from most of the other 19 countries I've visited) You can see how this trip started out so I'll include some other high/lowlights of the Be Live resort///Food wasn't good, never got satisfied, and upset our stomachs everyday///You have to make reservations for every restaraunt but one a day in advance...all the places were "full" so we only got to eat at the American Sport Bar///Beach and pools were really nice///Our Master Jr. Suite was nice///Construction went on about 12 hours each day right beside our building///They only have one beer option "el presidente"...you get sick of it pretty quickly///DO NOT BUY A LIVING SOCIAL OR GROUPON FOR THIS RESORT, you will get treated horribly