I work for a travel agency and had the opportunity to stay at the Be Live Grand Bavaro Punta Cana from October 12th to the 19th. Here are some details:
We were in Cameleon Gold and stayed in building 10 on the second floor (room 10211). Building 10 has nice marble-style floors, an elevator and stairs and is right next to the small lobby (the large main lobby is under construction).
Our room was very clean and modern with a comfortable king-sized bed, a day-bed, flat-screen TV, lots of storage space and a roomy bathroom with a jet-tub/shower and separate room for the toilet. The balcony was large and had a nice view of one of the pools. We had no complaints of our room other than the bar fridge not working, but this didn't affect us.
In our room we also received three bottles of alcohol (two of dark rum and one vodka) which came with our Cameleon Gold package. We also purchased a safe for $3.00 per day where we kept all our valuables.
We had the opportunity to see buiding 4 as there was a mixup with our rooms when we first arrived (the mixup was rectified very quickly and we were changed to building 10). The hallways walking into building 4 are very dark and the lights turn on and flicker as you approach them which was actually creepy. Building 4 is close to the main pool and the 24-hour bar and we noticed it was very noisy in the room. It was a standard room which was quite plain, empty and there was really not much to it. Building 10 was much more attractive and quiet so I would suggest to stay in the buildings on that end if you stay here.
The grounds are stunning at this resort. It is kept very clean and there are lots of palm trees and vegetation which makes it look lush and beautiful. The resort is quite large - not large enough to be tired of walking but large enough where it isn't too crowded in any one spot. There are always places to go to lounge, swim, walk etc.
There are many pools to choose from. The main pool was our favourite as they play music, offer water activities, it has a swim-up bar and is close to bathrooms and the buffet. We loved the atmosphere and thought it had beautiful surroundings. Sometimes photographers will come and take pictures of you (we got pictures with a monkey and parrots) which you can view above the pool bar and purchase if you wish.
The beach has white powdery sand with palm trees growing out of the sand which was beautiful. There are plenty of huts and chairs to choose from to stay out of the sun. The water is turquoise however there was seaweed on the beach which did get cleaned up. Our first night we arrived there were mounds of seaweed on the shore where you could not even walk over it to get to the water. This did not leave a good first impression and did raise some concerns for the rest of the week, but it was completely cleared the next day. There is some floating seaweed in the water and some bark from the palm trees. It really wasn't that bad at all, but I have swam in clearer water so it might bother some travelers. If you walk down the beach to the left it is very beautiful.
The resort staff was extremely friendly - such wonderful people. They have such big smiles on their faces and always joked around with us. If you treat staff with respect you will absolutely get it back in return. Although there were many guests at the resort they would always remember our faces, greet us with smiles and talk with us. The employees which impressed me the most were Pechuga, Coca Cola (Animation team), Damaso (Waiter) and Abel (the bartender). They made our holidays so enjoyable and gave us wonderful memories. These individuals provide true customer service and really knew how to make us feel at home.
There was a language barrier as most of the guests were Spanish or Russian. For the first half of our trip we thought we were the only English-speaking people there. Because most of the guests are Spanish and Dominican is a Spanish-speaking country, all of the activities and nightly shows are in Spanish. We did enjoy the shows because we could get the idea of what was happening, we even got on the stage one night and went along with the show. The animation team was very energetic and funny. This language barrier however does get in the way when you are ordering drinks, you will often get a blank stare or they will point to a bottle to clarify what you are asking for. You do have to be patient and explain what you want...we found when we used less words it was easier...pina colada, dark rum, two. This wasn't the case with all of the staff, but most of them did have a hard time understanding.
There were always clean tables to sit at, not like other resorts where you sometimes have to wait for tables to be cleared before you can eat at the buffet. As stated previously the staff was very friendly.
Our only complaint is with the maid, as half of the week she would take our old towels and not provide us with new ones. We think there must have been a shortage on towels. We had to call four times to request new towels which would take about twenty minutes to receive. This was quite a nuisance. We started leaving notes requesting new towels.
Everyday in the main pool there is water aerobics, but there isn't really any variety with the daily activities. This may be because it was off-season, as Pechuga did advise us that in peak season it is busy and there are many games. The shows are different each night and they usually involve guests coming onstage which is always hilarious and fun. The Michael Jackson show was amazing, the impersonator was so talented and I was in awe. The "backstage bar" right behind the main pool bar is always a great place to spend time at night. There are couches, tables with candles and it seems to be where most of the guests would spend time at night. It was great meeting new people here, and we did play bingo here one night as well.
There is a casino, shops and an internet cafe in the resort which was great. You can barter with the shops to lower the prices.
You could sign up for activities with tour guides within the resort if you wanted to go on an excursion which was convenient. This wasn't entirely a good thing, however, because they hang around the main pool during the day and approach you multiple times even if you continue to say no. I just told them I didn't bring any money for excursions and they finally stopped asking me. If you seem interested you will continue to be approached.
I was happy with the Windows buffet, they did have a good variety if you didn't pile your plate everyday, otherwise some dishes do appear the following days so if you eat one of everything I think you could get bored.
There are plenty of a-la-carte restaurants which I suggest to book at the beginning of your holiday to ensure you get to experience them. We went to the Japenese, Italian and Mexican restaurants. The Japanese was delicious; they cooked the food right in front of you, offered Miso soup, sushi, then chicken, steak, shrimp and fried rice. It was wonderful. I also loved the Mexican restaurant, the enchiladas were delicious. The Italian restuarant wasn't that impressive. There wasn't much flavour and the portions were small. We ended up going to the buffet afterwards. This does sound gluttonous but other couples we met also had to do the same thing. There were other a-la-carte restaurants which we didn't try, these were Brazilian, American, and Gourmet (Dominican).
One big complaint I have is that there are too many "solicitors" within the resort. I am used to locals selling souvenirs etc on the beach when I have been to resorts, but it was all over the resort at the Be Live. The tour guides would approach you with their brochures even if you say you are not interested, this holiday company advised us that we were invited to VIP by our tour operator (sounded legitimate) and we ended up wasting a half an hour finding out they were trying to sell us time shares. If you get approached regarding VIP, save your precious vacation time and just tell them that you've been advised about it and are not interested. In addition twice in the week at night there were multiple tables set up with jewelry throughout the resort as well as paintings. We found we had to duck and dodge these merchants because you could not get by them without being stopped multiple times. Even if you say no they are just way too pushy and will tell you to just come look at their products and try to push you to purchase them. It made us feel very stressed having this forced on us (by four tables within a small time-frame). We couldn't walk anywhere in the main area of the resort without being disrupted. We ended up planning routes to get around them and running past them which was ridiculous. This is something the hotel should not allow, as people go on vacation to relax and this definitely caused unwanted stress and hassle.
All-in-all we had a wonderful vacation and thoroughly enjoyed this resort. The complaints we have were very minor and did not get in the way of enjoying our holiday. The staff, grounds, beach and food were great and we would definitely return to this resort. I will be recommeding this resort to friends, family and clients.
Feel free to PM me if you have any questions. I'd be happy to help.
Rooms around building 9, 10, 11 etc are quieter and not that far of a walk to the main area
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 27, 2012
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First of all, thank you for taking the time to write a detailed review regarding your recent stay at Be Live Grand Punta Cana. We will make sure share your review with all our employees, especially with those who made your stay more enjoyable.
Your suggestions are really important for us, and we take them as an opportunity to improve the service constantly.
We hope to have the opportunity to serve you again in the near future.
Rooms Division Manager
Be Live Grand Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.