Now I am more than sure they are going to come up with some response saying how sorry they are. And How they are going to take my advice into consideration. But its all bull, they don't care. The staff and the this resort don't know how to do anything right.
Front Desk - Staff there overall was useless. They would cut you off before you could finish speaking. They do not make eye contact, they don't assist with hardly anything. If you need anything go to guest services. The only person worth anything at this front desk was Walvin, he followed through and helped with each request whenever we dealt with him.
Room!!!!! - The worst room I have ever seen. I found a huge patch of black mold, on the wall over the closet. This is probably because ever morning we could hear water running in the walls and then it would come out of our bathroom ceiling. The AC stopped working completely 2 entire days we were there. The sliding glass door was broken and could not be secured. The safe did not work and gave us an error code. The front door handle was almost completely coming off on the inside of the room. The "mini" bar had no liquor in it LOL. Bathroom door didn't latch. Couple of the lights didn't work. The TV remote did not work! There techs cant fix anything and they just act like they cant see the problem. This is not a safe place to stay, do not subject your family to this garbage.
Grounds - Now the grounds are very nice. The beach is also very nice and well kept. There is only one towel shack on this entire huge resort which is a pain in the rear. They had Christmas lights around all the Palms at night which was very nice. The buffet and the A la Carte restaurants were nice looking. The Disco was small and smelled pretty bad at times. There is a really cool Coffee shop that my GF and I loved. They have a sports bar or its supposed to be a sports bar but its NOT lol. There are a couple of markets which come in handy, they even had anti biotics which came in handy as i arrived with a lovely winter soar throat.
Bars - Did they have bars? Not too sure? Unless you are counting swim up bars then not really. The only bar they had was the lobby bar. Which means everyone and their momma is in the lobby? There were no loungy type bars, they are all at the beach or pools. The bar in the disco is only open 11-2. Also the lobby is mosquito central so cover up. Ohhh one thing in their favor is top shelf liquor prices are really low compared to other resorts I have stayed at. Jack is like 3 bucks and Stoli is 2.
Food - Food was not bad, it was actually better than the IFA we stayed at last year by far. But that is the only thing they did better than the IFA. Overall we were happy with the food here and the facilities.
Staff - Rude, useless, Rude, useless. Our house keeper was awesome, Santos is awesome as well, Yoirol (Flash) in the dining room was great as well. It was really like 25% great and 75% horrible staff members.
Summary - I have stayed at Barcelos before and I expected something at least decent. I will never stay at a Barcelo again, and I am insulted they thing its ok to put people in these conditions.
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- Also Known As:
- Barcelo Dominican Beach Hotel Punta Cana
- Barcelo Punta Cana
- Barcelo Hotel Dominican Beach
- Ocean Bavaro Spa Beach Resort
- Ocean Bavaro Punta Cana
- Punta Cana Ocean Bavaro
- Puta Cana