I booked a trip with vacation express July 21-26th 2014. The hotel of choice was Vista Sol Punta Cana/flight united. While the flight and airport transfer were great the hotel was not! This hotel reminded me of a retirement home and not a good one. The standards were not sanitary and comfortably accommodating in food or board. During this time of year, the Dominica republic weather is about 88 degrees and up with high humidity which makes it feel hotter. This hotel has a locked in low air conditioning standard of 77 degrees. Now, I don’t need Alaska but if its 90 degrees and humid outside then it’s still 88 degrees in the room. When asked for an air conditioning accommodation, they had us check another room and it was the same. The cafeteria was inviting to wild life that sometimes picked off the salad/fruit bar or a table that hadn’t been cleaned :-/. The food wasn’t properly warmed and I just didn’t feel comfortable eating it. So I’m hungry and I’m extra HOT, this was not a good start. My friends and I ended up meeting a nice couple and took a cab to Outback which saved part of our night. Day 2 at breakfast, we decided we wanted out of this experience with Vista Sol Punta Cana. After talking to a Vacation Express concierge and several Vacation Express reps, Vacation Express told us they had reached a capacity on the number of rooms they could book in all the hotels locally so we couldn’t be accommodated seamlessly. If we wanted out, we’d have to come out of our own pockets. However, Vacation Express said if you check out the hotel get a letter stating days you stayed and you can put in a claim for a refund. We ended up leaving and going about 7 blocks down to the Barceló Dominican Beach. In Comparison to Vista Sol Punta Cana this was 10 times better I wish I’d made this decision first.
As for Vacation Express refunding our hotel stay in complete, it didn’t happen! Instead we got a 2 day hotel refund on our 5 day trip and a 150 dollar voucher to use vacation express again. This small and unfair accommodation came from several email correspondence and conversations. What a headache! So people, when booking trips please make sure you do the research because you can either be stuck in a crappy hotel for your vacation. Worst case you spend more money and only get half or no refund back. Vista Sol Punta Cana gets 10 thumbs down! Vacation Express Travel Agency gets 20 thumbs down for endorsing such a hotel!
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- Also Known As:
- Carabela Beach Hotel Punta Cana
- Carabela Beach Resort And Casino
- Carabela Bavaro Hotel
- Carabela Bavaro Punta Cana