We are Dominican and were going on vacation to my country. So my family and I purchased a groupon to go to this all inclusive resort in July 2013. I only wish that I had paid attention to all of the horrible reviews that this hotel had and purchased my vacation elsewhere. But we gave it the benefit of the doubt and well.....Where to begin...:
Okay, first, the food is absolutely HORRIBLE. It is old, tasteless and just all around bad. The servers do not even look at you or acknowledge you. The service is very poor and it is clear that the workers just simply DO NOT want to be there.
The dining hall closes fairly early and there is no other snack bar or anything of that sort open after about 10:00p.m., so as a result, when we were hungry at about 12:00a.m., we had no choice but to ORDER food from a nearby restaurant! I couldn't believe it! But breakfast, lunch and dinner were all equally disgusting. And the "snack bar" was gross as well, offering old, stale fish, with old rice. It was just such a disappointment all around.
My mother in law had a leak in her bathroom and my sister in law did as well. although we kindly requested assistance with this matter, it was ignored and was not fixed throughout our 3 day stay there,
The entertainment show in the evening was horrible as well, tasteless, with dirty/vulgar jokes and it was just all around ghetto and poor.
I will say that the pools were amazing and were beautiful and the beach was okay. There was A LOT of seaweed so that was a bummer, but it was okay. There were A LOT OF vendors walking around on the beach, going up to everyone, so that was definitely another turn off.
Oh and let me not forget to mention that we were UNABLE to obtain towels! There were no towels available, EVER . it was crazy.
The drinks were watered down, unknown brand name drinks. And the night club was the size of a living room. It was tiny.
I cannot remember anything else about this place because I am trying so hard to forget it. But I vowed to write a review in hopes that I will help someone avoid this disappointment and spend their money elsewhere, where they might actually enjoy their vacation! Please take my advice, no matter how low the price is, that is definitely a red flag!
If you want to enjoy your vacation and have a good time in the Dominican Republic, honestly, DO NOT...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gracias por sus comentarios,si bien discrepo en muchos puntos,no obstante revisaremos todos esos puntos que a usted no le gustaron y vamos a mejorarlos.
Report response as inappropriate
Es una lastima que no se hubieran puesto en contacto conmigo,seguramente hubieramos visto estos puntos conjuntamente y se cierto que se hubieran llevado otra impresión.
Lamento que no les gustara,creanme,somos una empresa de servicios dedicada a satisfacer a los clientes en sus vacaciones,nunca el crearles problemas.
Acepte mis disculpas y creame que eso servira para dar un cambio radical.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.