This review is a bit late. We stayed at the Reserve for 10 days, in March. This was our second time here. I cannot say enough about this resort! It is our home away from home! We are already planning on going back really soon! We miss the people and place that much!
First of all I would like to thank Victor Medina our amazing and truly wonderful friend! He is THE most fabulous concierge person at the resort. He goes above and beyond to make you truly happy and comfortable. My hubby might have drove him nuts, Victor would understand! but if he can put up with my hubby and his crazy antics then I must say he is one remarkable man! Victor, Ron says 3 times Aqua! Hahahahaha! He did so many special things for us that we just were blown away! One day we came back to our room after a wonderful day by the pool/beach and found a note on our door for our daughter Faith, saying there was a special surprise for her in the room. There we found the Jacuzzi filled with bubbles and balloons and a special treat for her! She LOVED it! then another night we came back and there was our special note for my husband and me for our special Jacuzzi with treats and champagne! So romantic and amazing! We love Victor and think of him as a dear special friend who we really miss!
The staff at the Hydro grill were also outstanding! We would like to thank, Julian he was so fun and a hard worker, I am sorry I forget the others names, but each and everyone that works around the pool and the Hydro grill went above and beyond making sure we were happy and taken care of ... Thank you!
The ladies at the Yhi Spa, well I can't say enough about them too! Beautiful people, so kind and caring. It is so clean and beautiful and amazingly tranquil! My favourite place in all of the resort! I wish I remember the lady's name that gave me my massage. She was super kind, and so helpful and knowledgeable with the products I bought. Best massage yet that I have received! that says a lot! I am picky!
The pools are crystal clear and clean, as well as the grounds and beautiful gardens that surround the entire resort. The carts take you to the beach, which really don't take more than 2 minutes to get there. And if you complain about this, then don't! sit back, enjoy the ride and scenery and relax with the breeze and lushness of the grounds that pass you by! The beach is just gorgeous and there is always plenty of chairs to sit.
We have never had a problem with getting sick here! Every resort and place we have visited in the Caribbean I have gotten sick. I have IBS and have to watch what I eat. We have been away to 11 different places and here twice, not Once getting sick! that is amazing! The food is so fresh, good and made wonderfully! The buffet breakfast, lunch and dinner are all to everyone's liking. If you can't find something to eat here and enjoy, well then maybe you should stay home! Cause there is a selection for all! The drinks alcoholic and non are above what any other resort offers! They are made with premium liquors. The way they are made is with time and effort and you can't go wrong with what you get! Enjoy! The restaurants are all amazing and the food is prepared just perfect. If you don't like something, you can ask for something else on the menu, but I am sure you will enjoy it! The service in the restaurants is just amazing!
The rooms are super beautiful! So spacious, kept impeccably clean and have all the necessities that anyone needs! They smell so fresh and wonderful! The beds are super comfortable! we had an issue with the TV's not working. One phone call was made, and they were fixed! that was all that was wrong with our room! how great is that!
Well we miss our home away from home and Victor and all the wonderful staff and friends we made there! We can't wait to see you soon! xo :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.