Just completed a long planned family trip to celebrate our parents anniversary. the age ranges were from 4 to 93 and right off the top it must be mentioned that a wonderful week was had by all. From the moment we arrived we were greeted by warmth and caring, a snese that the staff truly wanted our trip to be memorable. They succeeded.
The grounds were well kept, lush and constantly maintained. The rooms were large, functional and kudos to the entire housekeeping staff who spent more time in my room throughout the day than my housekeeper at home.
As the reserve is a Family resort I had concerns that there would be constant noise and a quiet spot might be elusive. How wrong I was. At many resorts I have visited it is imperative that you rush out early in the morning to reserve a chair, especially if you require shade. That is so not necessary at the Reserve. The layout of the grounds and especially the pool areas provides an abundance of quiet nooks to relax and a wide variety of seating accommodations to relax in. If you wander away from the main pool area one can find spaces where you believe you are completely alone. Quite an accomplishment at a Family Resort.
The restaurant choices were many. From buffets to sit down.with varying themes. The Gabi Beach Restaurant was incredible and I only wish I had the time to return there. Kudos to Wilson our waiter who made the experience all the more enjoyable.
If I may mention my only concern. In select cases, especially at the buffets, there was in evidence a lack of a working knowledge of English. It would seem at a resort with a large English speaking clientele that part of there training would be to ensure an ability to communicate effectively. This did not alter the fact that I had a wonderful time and would certainly return. Simply an observation.
In conclusion, allow me to say without hesitation that the efforts of Victor Medina went a long way in ensuring the success of our trip. He went above and beyond to be sure all details were taken care of. Not only did he make our reservations, but he escorted us to out chosen restaurant, saw that we were seated promptly, and returned to see that all went well. As the face of the Reserve, in Victor you have a wonderful ambassador.
You can be proud of the entire facility and I hope to return and will highly recommend it to others. Thank you for a wonderful vacation
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana