Before I start my review, let me say I spent several months reading the reviews on Tripadvisor on this resort, so I managed my expectations very well going into the resort. But, this place exceeded my expectations on every level.
Staff – exceptional customer service! From the time we check in, which was seamless, to check out. Almost everyone we encountered was very friendly, and not the, “let me be friendly because it’s my job friendly”, but the genuine friendliness.
We invested in family concierge and it was worth it. Our family concierge, Andy, was great. He helped us with every detail of our daily activities, which included restaurant reservations, reserving a chair on the beach and anything else we needed. When Andy wasn’t available, which was rare, the staff at the family concierge desk filled in the gap, so again exceptional customer service at the Reserve.
Grounds/Room – we had a ground floor room with an outside Jacuzzi and our own outdoor area. The room was clean and well decorated. In addition, the room was cleaned twice daily, which is great if you have kids. The Reserve is simply beautiful - it’s like walking through a botanical gardens. Walking around the grounds evokes a Zhen like feeling. There’s always soothing music playing in the background and a comforting aroma therapeutic smell in the air - walking throughout the Reserve was like an outdoor spa. I definitely noticed the Reserve was more exclusive than the main resort. The pools and restaurants were never crowed. At times, we felt like we had the entire pool to ourselves.
If you have kids, this place makes a family vacation much easier. If you have older kids, there are soo many activities, parents can truly relax and enjoy themselves. On a side note, we had several family and friends who stayed at the main resort and we visited their rooms- let me say, the Reserve was well worth it. The main resort rooms are not the same level or quality as the rooms in the Reserve.
Food/Restaurant – I’ve been to several all-inclusive resorts in my time, and usually the restaurants are average to below average. To my surprise the restaurants were very good. Don’t get me wrong, I wouldn’t compare them to Jean Georges, but they exceeded my expectations. We ate at Naos, Market Grille, Gabi Beach, Gabi club, and Bana – All good. But again, I went with modest expectations of the food. The service, as always, was exceptional. I tipped whenever possible, but I didn’t notice any change in behavior if I didn’t tip. But before you leave, get a bunch of small bills, the people here are great and they deserve a tip.
Beach – the beach was fine. There was an unusually high amount of seaweed, but other than that it was fine.
Nightlife – each day the resort provided evening entertainment. But there’s also the option of going to several clubs outside the resort, which we did.
The purpose of our trip was for my wife and me to renew our vows. The resort provided a romance coordinator, Yessica – She was great. She made the entire process simply. Kept us calm and handled all the small details. If you are considering a destination wedding – this is the place to have it. Your guest will be “wow’d”.
Overall, I highly recommend the Reserve. Everyone and I mean everyone that came with our party would like return to the resort.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana