My husband and I stayed at the Reserve for 1 week, and I must say, we were sad to come home! Upon our arrival, we were greeted with a welcome drink "Blue Paradise" to be exact. We booked our vacation through RCI, had a 1 bedroom Master Suite. Our room immaculate! Service was amazing, our mini bar was stocked on a daily basis by Juan Carlos Bautista. He did a great job; he knew that my husband and I preferred Presidente Light, and ensured that's what we got. We did have a reservation issue for the restaurants. On our first day, we made reservations for the whole week. The first night we went to eat at our first restaurant, our reservations were not in the system. However, Jorge Zorilla went out of his way, and made sure we ate at that exact restaurant that same night. He also booked the rest of our reservations for the other restaurants for the whole week, and gave us a confirmation. Every time he would see us walk by, he checked up on us to make sure everything was up to par, and it was. So thank you Jorge! The night life around the lobby was decent, but the bar tender, Raydin Delago, made up for it. He was always in a good mood, making sure my husband and I were having a good time. Anything we wanted, he made it; and strong!
My husband and I wanted fresh fried fish with plantains, and all we had to do was tell the chef. The next day, for lunch, that's exactly what we had; and it was delicious!
My husband and I ate at the Gabi, Gabi Beach, Aqua, Mizu, Vento, and Mole. Mole, the "Mexican Restaurant" was by far, our least favorite, wouldn't recommend it. Our favorite was the Gabi Beach, I had the stuffed chicken, my husband had Filet Mignon with Lobster, and it was an amazing dinner.
On our 2nd to last day, my husband lost his G-Shock watch in the pool. We reported it, and for sure, didn't think we would see it again. They even had the pool boys go into the pool and see if they could find it, but they didn't. Right before dinner, we went to the lobby to see if someone had returned it. The receptionist called security to see if they found anything, and they did! Security came with my husbands watch, and he was so happy!
Overall, we had a great vacation, and would definitely return to this resort!
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana