This vacation could not have been any better. The staff at the reserve are fabulous. This is a 10 star resort! July 2, 2013-July 10, 2013
We were a large group of 6 families traveling together, 24 people in all. From my first encounter with emailing the reserve about our arrival, they were more than accommodating. Mr. Genaro Gil, assured me that they would be prepared for a large group arriving and would contact the necessary people. He forwarded our room requests to Ms. Lara Chagas Mendez, the front desk manager. She promptly responded and said she would be able to have our rooms located close to one another. Genaro also took care of securing a PRIVATE transfer for all of us to the resort. In addition, he put me in touch with Glenys Martinez, a guest services assistant manager. She answered our thousands of questions and even called me to discuss our dining options and other incidentals. I explained that we had some concerns because of the large size of our party. However, she assured me that the resort and staff would be prepared for our arrival.
Upon our arrival at PUJ, we very easily found Sunny-C, which was the company that would take us to the resort. They had a large sign that had our names on it and quickly loaded up the vans and we were on our way!
As soon as we arrived at the reserve, Mr. Genaro Gil was outside to greet us. We were given cold towels to cool off with and we were quickly escorted into the reception lounge where they would handle our check in. Ms. Lara Mendez was there to greet us, as well as, Glenys Martinez. Our check in was QUICK and they brought fruity drinks for the kids and alcoholic ones for us! Several guest services people walked each of us to our rooms, which were all located on the first floor of 2 buildings. Glenys explained to my family that she would handle anything our group needed during the trip. She gave us a print out of all of our dining reservations and explained she would make sure we had an enjoyable vacation. She also introduced us to the manager Isabelle. She checked in on us several times during our stay.
Glenys Martinez- Glenys was FANTASTIC! She was always one step ahead of us. We did not miss 1 minute of our vacation because of her excellent service. She came to check on us at EVERY MEAL! Lost key? No problem, she brought them right to the pool for us. We even booked our excursions from the pool. She organized a special meal for us by the pool with dancers and a fabulous menu. We were amazed at how easy she coordinated everything. She called us on her day off to make sure everything was ok. Now that is a dedicated employee. We can not thank her enough!
Hydro Grill- AMAZING! There isn't any need to eat anywhere else on the property for lunch. Wilfredo Vargas & Eddy Cabreras are class acts. They always very quickly & easily set up a table for all of us to eat together. They even prepared several special meals for us. All of the food was delicious! The entire wait staff & bartenders were there for anything we needed. (Carlos, Julien, Christian)
Kids Zone-Wow! I could not believe how much there was for kids to do. Natali, Nikka, Wanda & Angel were all excellent with the kids. They are very strict with their policies, which was a plus for me! The little ones must be signed in & out, while the older ones can come and go as they please. Get the schedule on your first day, so you can plan which activities are good for your children.
Room-The room was much larger than expected and the patio was HUGE! The mini bar was fully stocked every day. In addition, to special touches like buckets of champagne, chocolate covered strawberries, and wine. The room was cleaned in the morning and turned down after 8 pm (the time we had given Glenys). The jacuzzi was set up for the kids with balloons one night and for the adults with rose petals another night. 24 hour room service every day! Between each building there is a mini bar set up with espresso, chips, candy, & cereal. I found this a nice extra touch, as it was very close to the room to grab something quick. Also in the reception area there was always fruit infused water, mimosas, little finger sandwiches and snacks. This was great when you came back from an excursion and simply wanted a snack.
Mizu & Aqua- Unbelievable dinners! The cooks at Mizu were fun and entertaining. Carlos at Aqua took care of our food order, so that we could taste everything on the menu. He is an excellent server and always had a smile on his face. The entire staff sang happy birthday to the birthday people and they came out with a cake and a whole musical entourage, banging on tray, classes and water bottles. It was a moment we will never forget. The bartenders for Mizu & Aqua are excellent! They were friendly and attentive to our needs! I think the bartender was Fernando and I can't remember the other bartender's name, but he made a great dirty martini. Top shelf liquor at the reserve bar & restaurants!
Reserve Pool- There were always an abundance of seats for us right by the pool. Since we have a young child, we loved that you could see the kiddie pool from the main pool. In addition, Hydro Grill is also right next to the pool. Bathrooms are close by too. We also never had a problem getting a lounger inside the pool as well. One day they set up music and a coconut drink bar at the pool. That was a great surprise. There are also plenty of private areas to relax. We found staying at the reserve pool more enjoyable than traveling to the main pool, as it is very large and seats are usually saved from early in the morning. In addition, the waiter service at the reserve pool is fabulous. We always had a refill brought before we could ask and the food from Hydro Grill could be ordered poolside as well.
Spa-amazing scrub and massage by Ivelisse Ramos. Leidy Santana was so helpful at the water ritual. The spa is a must do and should not be missed! Resort credits were an extra bonus!
Beach-I have to be honest, we were a little nervous about the reserve being able to accommodate 24 people traveling back and forth on golf carts. The most we ever had to wait was 5 mins for all of us to be picked up. A quick phone call to bell services and they would send 3 minivans for us. Anyone who is concerned with this hotel not being on the beach, should not be worried. The walk is about 5 minutes and the cart ride is only about 1 minute. Once at the beach, there is a private area for reserve guests. It was not difficult to find a seat in the private area. The area for the main hotel is more crowded.
Gabi Club-We had breakfast there everyday. Jeffry Diaz was a pro at the omelet station! Every morning he greeted us and cooked our eggs to perfection. Angela Mercedes always provided excellent service and brought my husband his espresso without being asked. All of the servers at the restaurant were helpful.
Gabi Beach-We only ate here for dinner. The food was great and the service was fabulous. Next time, I would like to try Gabi Beach for lunch and drinks during the day.
Restaurants in main building-First let me preface this with this may simply be our experience because we were a very large group. The level of service & the quality of food at the main building is not as good as it is at the reserve. I would recommend only dining at the restaurants only for reserve guests. Now, maybe if you are a smaller party you may have a different experience. I can say that on our next trip, we would only make reservations at reserve restaurants.
This vacation could not have been any better. The Reserve at Palma Real EXCEEDED our expectations and we would definitely return!
There is no elevator, so if you are unable to climb stairs, request a room on the first floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.