We had a mixed reaction to our 7 night stay at Palma Real Reserve from June 16 to June 23, 2013. Like most people have said it is a gorgeous resort, but the customer service is terrible. We have gone to different Melia Resorts in Mexico including Paradisus Playa Del Carmen La Perla and Me Cancun for many years now and had loved every minute of it. Unfortunately The Reserve failed miserably in comparison. If you expect to get any kind of service come to you, then you will be disappointed. We are not picky eaters and have traveled all over the world so we are certainly willing to try new flavors and different foods, however the food in this resort is really poor, very unmemorable and generally disappointing, so don't expect wonderful dining experiences. We hit some speed bumps along the way, but we didn't let it ruin things for us. We definitely won't be back anytime soon - they have a long way to go with regard to customer service and food. Oh, bring mosquito spray they were biting !!!
A shout to some special people who work very hard at this resort and deserve to be mentioned.
Miguel Angel Piliev ; Felipe Pinales ; Santo Ozuna and the wonderful team at the SPA - always kind and helpful and not in a fake way. Too bad the rest of the staff is so poorly trained AND NOT UP TO PAR.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana