The Reserve at Paradisus Palma Real is pure bliss. My wife and I decided to take part in an all inclusive Honeymoon and looked at several different destinations around the Caribbean.
The Reserve at Paradisus Palma Real seemed to be a luxurious and relaxing destination with impeccable customer service and boy did we make the right decision.
We were welcomed with open arms at the private check in at the front desk. We were upgraded to a Master Suite because of our marriage and immediately were taken upstairs to our luxurious home for the next eleven days.
Once you check in to the Reserve you are provided with a Concierge to help book your reservations and get you settled into both the Reserve and the adjacent Paradisus Palma Real which you have full access too.
Unfortunately, our Concierge experience was so-so. Here is why. Each Concierge is at the hotel strictly to market Club Melia which is a time share experience at several locations worldwide. Their goal is to invite you to a 90 minute presentation about Club Melia. Now I’m all about traveling to different places and there is no doubt in my mind that Club Melia might be fun for some of you. But the last thing I want to do on my Honey Moon is to spend an additional $10,000 and be pressured into a time share.
When we decided to go against the Club Melia our Concierge, Dalmey De La Rosa stopped talking to us and we found ourselves without a Concierge for the remainder of the trip. Well, that is until we met Jose Valverde who is such committed individual. Jose Valverde is the greatest Concierge on the entire resort.
The Reserve is an absolute paradise. Our Master Suite was large and in charge. You walk into a large dining area with a bar and sitting area that leads out to a private porch. There are two flat screen TV’s with a nice assortment of both English and Spanish channels.
The bed is very comfortable and large and the bathroom area is humongous with two his or her sinks and his or her shower. In all candidness the room is unbelievably luxurious with a nightly turndown service and one refill of your mini bar per day. The free Room Service is greatly appreciated, although it might take a little bit longer for your food to arrive and the menu is a bit limited, Margarita Pizza, Burger, Club Sandwich, etc.
The grounds of the Reserve were so peaceful and relaxing. Since we went in September, it was so quiet you could hear a pin drop. You can literally have an entire section of the pool to yourself and as many cozy and relaxing rotunda’s as you wish. The pool is basically one big shape that I can’t even explain as each section of it goes towards your building. (Could be 4202 or 5329), etc.
The Gabi Club Swim Up Bar is the absolute cat’s meow. We spent numerous days swimming up to the bar and spending time with Juan, Felix, Shennly Matos and Luis Martinez. (Luis Martinez was absolutely incredible by the way and I intend to write a lot more about him in the review to come).
They introduce you to several different drinks including the Mama Juana (Dominican Drink that will knock your socks off if you drink enough of it) and the Dominican Flag.
The Gabi Club is a perfect place to go for Breakfast; however, it is important to note that after a bit the food gets somewhat overdone and repetitive. The service however was amazing as usual as you see many of the same staff throughout the day.
The Hydro Grille is where we found ourselves for lunch most of the time and this includes your normal wings, burgers, salads, nachos, chicken sandwiches, etc. However, the food is AMAZING AND the chef was incredible! You can even ask him for Dominican food if you are up to it.
The real cat’s meow is Julio Moya. Have you all heard his name enough yet? Julio Moya makes you feel like a family member, always yelling out “Que Paso!” Serving up your drinks and bringing you food. There is no question in my mind that Julio Moya excels in Customer Service. We didn’t get to say “goodbye” to him on our second to last day and were quite upset about it.
Your Concierge will do nice job of getting you set up for dinners throughout your stay. It’s important to note that those people who stay at the Reserve get complimentary meals at GABI BEACH WHICH IS HANDS DOWN THE BETS RESTAURANT ON THE ENTIRE GROUNDS.
Remember that even though you are staying at the Reserve, you also get complimentary access to the adjacent Palma Real and all of their Restaurants.
Paradisus Palma Real Restaurant Rankings: (Portions are somewhat smaller in the DR so please remember that you are more than welcome to order several entrees each time you sit down)
1) Gabi Beach: Juan Carlos Feliz was the best server around, hands down. This place is incredible with an amazing assortment of appetizers, starters, salads and entrees. Try the Lamb, Duck or Strip Steak.
2) Vento: Loved the menu. Eclectic to say the least. Had the Veal and was unbelievably impressed. Service with a smile. Felix in Vento and the Market Grille is the BEST WAITER IN THE PALMA REAL, HANDS DOWN! If you see Felix at Vento or the Market Grille YOU WON’T WANT ANOTHER WAITER! He is that good.
3) Mizu: I really liked the Tapanaki from Mizu. This restaurant is in the Reserve and I just think the whole experience is more entertaining and you get so many different choices of food as well. (Salmon, Steak, Filet, Chicken, Shrimp).
4) Market Grille: Really enjoyed this Restaurant at the Palma Real. Try the Grouper. It is what it is. As some restaurants are only open on certain nights depending on how many people are at the hotel.
5) Bana Bistro: Your usual Asian Cuisine. A blend of Chinese, Japanese, Thai and Vietnamese all in one. It was o.k.
6) Aqua: This is located in the Reserve. Hector Rosa did a nice job. It’s an Italian and Mediterranean establishment and I didn’t love it.
7) Bana Tapanaki: Like being in America. The Chef had no personality. The table was forced. Liked my Filet but this felt like an American joint.
Let me make this easy for all of you to get. GO TO GABI BEACH, VENTO AND MIZU AS MUCH AS POSSIBLE
The night time entertainment was phenomenal. You really can’t go wrong with any of them and I highly suggest attending Le Cirque, the Michael Jackson Experience and the Fire Show at Gabi Beach.
There are so many bars around to maximize your “buzz” during the day.
We spent so much time in the Casino enjoying amazing drinks from Antonio who does not get enough credit. The Casino is a great place to watch sports, have a drink and relax. Albeit the fact that they only have two Black Jack and one Roulette tables. I would not expect to win a lot of money at this resort.
The spa experience is incredible and be sure to utilize your resort credits to help pay for the massage of your choice. The hydrotherapy they put you through before your massage is also unique and amazing. One of the best couples massages my wife and I have ever endured.
Here are the top employees to us.
1) Luis Martinez: By far the best person in the entire staff. Amazing guy who wants everyone to have a wonderful time. We miss him terribly. If I were in charge of this resort I would promote him to manager he’s so fantastic.
2) Shenlly Matos: Unbelievable person who has high aspirations in life just like Luis. Always greeting with a smile and truly a wonderful bartender at Gabi Club. We miss her too.
3) Julio Moya: Service with a smile and he always made you feel right at home at the pool
4) Antonio (Casino Bar)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you a lot for tanking some of your valuable time to share with us your pleasant comments about your stay last October. We are happy to learn you had beautiful and unforgettable memories of your honeymoon.
I hope you will visit us for your wedding anniversary this year. Please, let us know your next travel dates to recognize you as a frequent guest.
Paradisus Resorts Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.