Had a great time, property is beautiful and the service is second to none. If you go, look out for Ruquermin Vasquez, Cesar Chiara, and Felipe Pinales - they were amazing! The pools and beach are amazing. Food quality was good, but lacking as far as vegetarian options.

Please note this is a review for The Reserve section only. I was travelling with my wife and 14 month old baby.

The Reserve section is more removed from the main resort and as such much more quiet. We were in a 1-bedroom suite with the family concierge service. There are regular shuttles to the main section but we would usually walk which would take approx 10 min.

Resort was overall fantastic! Rooms are very clean, grounds well manicured, pools was a bit cold but also very clean. The pool and beach furniture were also really nice. The beach also had a reserve section with plenty of space. The rooms are fantastic, spacious, and the 2 jacuzzi's (one inside and one on balcony) were well used. What a fantastic feature! The included mini-bar and room service was also really nice to have...we did not have to worry about how much all this was costing us extra! My only "bad" comment is that the beds do not provide the greatest comfort, but even this is not too bad.

Service was overall great in restaurants, but sometimes a bit slow especially for morning coffee! We started ordering in room service (included) for morning coffee when we wanted it...great idea as it was always on time! None of us were sick at any point, and we ate everything with little restriction. The food was fantastic, especially in some of the specialty restaurants which were included as part of the reserve. The main buffet is also very good for both lunch and dinner. Bar service was overall exceptional especially in reserve sections but in order to get drinks regularly, a tip helped. Seemed like the number of "runners" was variable. The bar staff in general extremely friendly...especially Francesco and David on the beach!

The family concierge was fantastic as our week was pre-booked as far as beach huts and dinners go and our primary contact person was amazing! Thank you Sophia! It seemed like we had a new surprise every day including 2 bottles of champagne! Our baby was really too small to take advantage of all features family concierge and the kids zone...but would highly recommend it for 3 yrs and up but not sure you will money's worth prior to this age.

Overall, a great resort in reserve section. We were certainly well taken care of and myself and family were very happy and would definitely go back.

I don't see any reason to go to another resort in my life. I truly loved the reserve at paradisus and plan on going back for many years to come. I went with my wife but you can easily go with children as well. The place can be very romantic with 2 jacuzzis in your room (bathroom & balcony) if you stay in master suite, plenty of lounges, couches, beds around the pool and you can find places to be totally alone if you'd like. The restaurants have such a great ambiance and decorated so nicely. There is a huge kids pool with many slides as well as a whole kids zone with babysitting, jungle gym and activities all day long. Staying at the reserve had many perks. We had a choice to go to many more restaurants, our own huge pool, a roped off area on the beach with beds and hammocks, and better alcohol. Everything was truly unbelievable, including the rooms, restaurants, pools, beaches (but ocean was little dirty).
I have to give thanks to two people who really made our vacation that much better. Julio Moya who works by the reserve pool constantly made sure we were comfortable. He brought us towels, drinks & food constantly and is really such a nice guy.
Another was Alexander Ozuna at Aqua restaurant. We had diet restrictions and he was so understanding and helped us out greatly, offering suggestions and asking the chef to make off the menu items. We ate there twice because he was so helpful and made it easy to order & enjoy. He even remembered the second time what we ordered the 1st.
Few negatives to mention: I hated the fact that you had to make reservations for dinner because it seemed when we got there they only had 9:30 resos available for every night we were there. Book your reservations the day you get there for your whole trip. But then again, I didn't like being so scheduled and deciding what I wanted to eat days in advance.
Definitely recommend to everyone and I can't wait to go back!!

The Reserve is a great family vacation experience! We stayed for a week in Feb in one of the Garden Suites with our 20 month daughter and had a fabulous time.

She was treated like a princess! We got the concierge service, so she got daily little gifts, had access to 3 kiddie pools, an amazing Kid Zone/playroom and got to ride to the beach on golf carts. The concierge even made her a balloon bubble bath in our suite one day! Babysitting was also easy to arrange and at $15/hr a good deal for a resort.

For the adults, the hotel grounds are spectacular. The design is kind of like a higher end W Hotel, with beautiful landscaped gardens, winding pools, fabulous and abundant loungers and many private nooks. The place is kept clean and extremely well maintained. The rooms are also very spacious and comfortable. I highly recommend the Garden Suite which comes with a large private garden with lounge chairs, outdoor jacuzzi and a cabana.

I also recommend the concierge service. Cesaer was our concierge and he was amazing! He made dinner reservations, got us the best cabanas on the beach, arranged babysitting, made sure housekeeping worked around our daughter's nap times and all sorts of little odds and ends that made the vacation easy. Also he helped us extend our trip by a day when a snow storm made it impossible for us to go back to NYC when we were supposed to.

Why does the Reserve only get 4 stars and not 5?...Because of the food. They have plenty of it -- about 10 restaurants, inclusive room service, kid meals, whatever you want. Unfortunately none of it really tastes great.

All of the Reserve restaurants and all of the restaurants at the main hotel literally share one kitchen. Whether you're eating Italian, Asian Fusion or lunch sandwiches, it all tastes the same. The food tends to be bland, sometimes not fresh (dinner Quesadillas show up in the breakfast buffet, Shrimp Scampi becomes shrimp salad for lunch, etc) and so uniformly monotonous that I ended up wondering why not simplify the selection and focus on quality. No one needs an assortment of 15 breads to choose from or 10 hot buffet entrees at every single meal. Quality over quantity, please.

Food aside, we had a wonderful vacation and would definitely come back here. I highly recommend the Reserve over the main resort for families and also couples seeking more elegant, more mellow surroundings.