I have no words to express my sincere appreciation to all staff at The Reserve at Paradisus Palma Real. The room was more than we've expected, the service was unbelivable and the property is amazing!
We are a family of 4: 2 adults and we have 2 small children. We all had a blast! my girls were playing under the care of the staff at The Kids Zone while me and my husband had a great time together. There was something to do for our entire family.
The food, kids activities, spa, activities, shows....we tried to relax and had a truly memorable vacation with our kids and our expectations were exceeded every time.
The staff truly care and that is something that can't be learn, it comes from the heart; that's how we felt: the staff truly care for us and were on top of every single detail and made it perfect!
We experienced the Paradisus Palma Real and The Reserve as well and they were both amazing!
We can't wait to come back!!!

Tomorrow will be one week since our return from The Reserve. I have never written a review before, but I feel compelled to give attention to the wonderful people who made our trip and memories so phenomenal!
We are a family of 4, with two boys, ages 6 and 8. We came to The Reserve to enjoy some family time in combination with some adult time. We set up a Vow Renewal ahead of time so that our anniversary could be a celebration of family.
We stayed in a One bedroom Master Suite with a Family Concierge. We were met by Myra, our concierge upon arrival. She could not have been more attentive or gracious. I had wanted to give our 9 days a framework right away, as I didn't want to waste my time planning each day. She took notes from my wishes and made sure they each happened. Some changes along the way (weather, etc) but she didn't miss a thing. She even took it upon herself to check in on our boys while they were at the Kids Zone. After 5 days Myra told us that she had time off coming and introduced us to Cesar who would be our concierge for our remaining days. I was concerned that we/ and the boys might not develop an attachment to Cesar. But he was every bit as attentive and helpful as Myra. Such a pleasure to deal with.
To me, you get back in life what you put out....
All of the staff treated us so well - so open, so friendly, so willing to get us anything we needed. I only wish I had everyone's name. One of our golf cart drivers referred to us as 'familia'. He was so kind!
All of the guys at the Hydro Grill were great! A shout out to Julio Moya at the pool - who never stopped moving and never sat down. Always with a smile - always. Santos and the other guys there were super friendly.
We ate each morning at the Gabi Club...again, such friendliness. I have to give kudos to Juan Peguero and Wilkin. I miss my cafe con leche in that beautiful setting SO much.
Shelley and Juan at the bar - thanks to them both for super mojitos. Shelley puts effort into making them and double checks that it's right :-)
My boys (and us) could't have been treated better at the Kid's Zone. On average they spend 4 hours per day there...some days all at once, some days scattered about. My 6 year old has asthma and they were more careful with his medicine than me. One day he was sick and they sent for us immediately (we were getting massages at the Spa). Jendhaly, Sahom, Natali, Angel, and Wanda - you were nothing short of fantastic. I was in and out of there many times per day and often saw younger children getting personal attention. My boys made a kite and Angel helped my husband get it in the air. It is a memory we'll treasure - making a kite from palm fronds and plastic and flying it for 1 hour - watching it dip and spin. Isn't that what vacation is for?
The Spa was simply spectacular. Spectacular. And worth every penny. Treat yourself and use it. Start with the Water Ritual. Life re-affirming.
We enjoyed all our meals, for sure liked some more than others. But that is personal preference. I was happy for the variety. I only ask that management consider a Dominican Restaurant - I would have loved to enjoy an evening of local food.
Our Vow Renewal. Mariela from the Romance Department took care of everything. It was a simple thing in my mind - just the 4 of us. But what happened was nothing short of amazing. What a memory for us all. Thank you. Thank you so much. And for anyone considering something special on their trip - you must hire Arrecife Studio for your pictures. Priceless. And our photographer, Rodrigo Torres, was just such a lovely person. What a great experience! Hire them, you will not be disappointed.
I'm sad for it to be over, but we will return! And for all those I forgot - thank you, thank you again :-)

We recently returned from our wedding (November 10, 2012) at Paradisus Palma Real and it was absolutely amazing. We were there from November 7th – November 14th. There were about 30 of us there during the course of the week and we all stayed in the Reserve. Alexander Arias Valerio, the Front Desk Manager at the Reserve, was extremely accommodating and a great help to our large group. He assisted us in making reservations for our large group – which is not very easy with that many people. We didn’t always get to sit at the same table but we were accommodated.

I highly recommend the Reserve. It is well worth the money. There are a few extra restaurants, a kiddie pool area, the Kid Zone, and a very relaxing pool area. The rooms were beautiful. We were in a 1 bedroom suite. More room than we needed but we were travelling with a large crowd so it helped to have the extra space when people came back to the room. It was great for the day of the wedding/photos getting ready. I didn't need to rent the bridal suite since the room had more than enough space. One thing about the Reserve and I'm not sure if it's like this in the other part of the resort but the rooms are somewhat dark which was sometimes annoying when trying to get ready! We never had to wait longer than a few minutes for a golf cart ride between the Reserve and the main resort. The ride was literally 2 minutes long.

The Hydro Grill next to the Reserve Pool was a great lunch spot. Adenauer Perez, Santos, & Juan Jose Rosa were there daily and they were great! Very accommodating and helped make our trip a great one. Alexis Benjoi was very accommodating in the Gabi Grill. I really can say enough great things about everyone!

The Wedding was absolutely amazing and we are very pleased with our choice to have the wedding there. Onsite we worked with Massiel for planning and she was absolutely phenomenal and extremely easy to work with! We also worked with Rosa onsite. She attended all of our events and made sure that everything was running as planned and that we had everything we needed. I cannot say enough wonderful things about the staff that worked our Beach BBQ and our wedding. I didn’t get names but the waiters and bartenders were an absolute joy and a pleasure to work with! Everyone involved with the wedding was extremely accommodating and always had a smile on their face.

We chose to do a private event the evening before the wedding. We did a Beach BBQ. It was such a memorable time with family and friends. The decor was beautiful. The food was amazing (grilled lobster tails, steak, chicken, shrimp skewers, salads…) The staff, as usual, was amazing as well. I highly recommend planning an event like this if you down there for a special event. We were having so much fun that we wound up adding an extra hour to the party.
Overall, we all thought the resort was amazing. You never really know what to expect with an all-inclusive but everything was amazing. We were even treated to an authentic Dominican lunch at the Hydro Grill – all you have to do is ask! Empanadas, soups, fish, steak – the works! All you have to do is ask. If I had to complain about one thing, maybe the desserts (although my wedding cake was awesome!!!).

We had such an amazing time. The resort is so picturesque. The staff is absolutely wonderful. I definitely recommend this resort. We had such a memorable experience there. I am so happy that we chose Paradisus Palma Real for our wedding. Feel free to message me with any questions.

We stayed at the Reserve portion of this hotel -- and I would advise everyone who is looking to book here to read all the reviews -- not just the positive ones. Every negative review should be listed at the top. The place is beautiful as are the rooms. But the service really is terrible. It took us an hour to check in -- and our room wasn't ready until 4:30 -- and even then I had to call and get my bags. You have to make reservations for dinner every nite unless you want to eat in the buffet -- I spent literally a few hours of my time asking for a reservation and waiting for a call back. They do not have a book of menus at the front desk or in your room -- truly a mess. It should be easy but it is not. We had a jacuzzi on the patio but no plug -- and that took two days, four phone calls and a manager to get a plug! Just so many things to mention that were simple to fix and just a pain when you constantly have to call and ask for things again and again. We were three people in a room and they constantly only prepared for two -- not a big deal except when you need things. To enter the spa and use the jacuzzi -- its $28 -- a bit outrageous when you are spending thousands on a 5 day stay. They offer all these coupons when you book on line -- don't give them to you until the second day -- and they are only for things they decide. I was supposed to get $500 in hotel dollars -- 200 FOR room upgrade which they did not have -- 100 for a romantic dinner that cost 300 -- so you only had to pay 200 -- and on and on. Tons of mosquitos -- we were bitten to death. And the liquor was so watered down that it literally tasted like water. I would not go back!