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“Family Vacation and Anniversary Vow Renewal...” 5 of 5 stars
Review of The Reserve at Paradisus Palma Real

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The Reserve at Paradisus Palma Real
5.0 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana 23000, Dominican Republic   |  
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Up to 35% discount
Ranked #3 of 98 Hotels in Punta Cana
GreenLeadersSilver level
Fairfield, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Family Vacation and Anniversary Vow Renewal...”
5 of 5 stars Reviewed December 5, 2012

Tomorrow will be one week since our return from The Reserve. I have never written a review before, but I feel compelled to give attention to the wonderful people who made our trip and memories so phenomenal!
We are a family of 4, with two boys, ages 6 and 8. We came to The Reserve to enjoy some family time in combination with some adult time. We set up a Vow Renewal ahead of time so that our anniversary could be a celebration of family.
We stayed in a One bedroom Master Suite with a Family Concierge. We were met by Myra, our concierge upon arrival. She could not have been more attentive or gracious. I had wanted to give our 9 days a framework right away, as I didn't want to waste my time planning each day. She took notes from my wishes and made sure they each happened. Some changes along the way (weather, etc) but she didn't miss a thing. She even took it upon herself to check in on our boys while they were at the Kids Zone. After 5 days Myra told us that she had time off coming and introduced us to Cesar who would be our concierge for our remaining days. I was concerned that we/ and the boys might not develop an attachment to Cesar. But he was every bit as attentive and helpful as Myra. Such a pleasure to deal with.
To me, you get back in life what you put out....
All of the staff treated us so well - so open, so friendly, so willing to get us anything we needed. I only wish I had everyone's name. One of our golf cart drivers referred to us as 'familia'. He was so kind!
All of the guys at the Hydro Grill were great! A shout out to Julio Moya at the pool - who never stopped moving and never sat down. Always with a smile - always. Santos and the other guys there were super friendly.
We ate each morning at the Gabi Club...again, such friendliness. I have to give kudos to Juan Peguero and Wilkin. I miss my cafe con leche in that beautiful setting SO much.
Shelley and Juan at the bar - thanks to them both for super mojitos. Shelley puts effort into making them and double checks that it's right :-)
My boys (and us) could't have been treated better at the Kid's Zone. On average they spend 4 hours per day there...some days all at once, some days scattered about. My 6 year old has asthma and they were more careful with his medicine than me. One day he was sick and they sent for us immediately (we were getting massages at the Spa). Jendhaly, Sahom, Natali, Angel, and Wanda - you were nothing short of fantastic. I was in and out of there many times per day and often saw younger children getting personal attention. My boys made a kite and Angel helped my husband get it in the air. It is a memory we'll treasure - making a kite from palm fronds and plastic and flying it for 1 hour - watching it dip and spin. Isn't that what vacation is for?
The Spa was simply spectacular. Spectacular. And worth every penny. Treat yourself and use it. Start with the Water Ritual. Life re-affirming.
We enjoyed all our meals, for sure liked some more than others. But that is personal preference. I was happy for the variety. I only ask that management consider a Dominican Restaurant - I would have loved to enjoy an evening of local food.
Our Vow Renewal. Mariela from the Romance Department took care of everything. It was a simple thing in my mind - just the 4 of us. But what happened was nothing short of amazing. What a memory for us all. Thank you. Thank you so much. And for anyone considering something special on their trip - you must hire Arrecife Studio for your pictures. Priceless. And our photographer, Rodrigo Torres, was just such a lovely person. What a great experience! Hire them, you will not be disappointed.
I'm sad for it to be over, but we will return! And for all those I forgot - thank you, thank you again :-)

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, December 17, 2012
Dear Family,

I am very pleased to know that you had a wonderful stay with us and it is a real honor for me to hear your comments about our facilities and the exceptional service you have received from some members of our staff. I will personally pass on your comments to each one of them.

The Reserve team is going to be more than glad to welcome you back for a next amazing vacation.

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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3,453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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NYC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 5, 2012

We recently returned from our wedding (November 10, 2012) at Paradisus Palma Real and it was absolutely amazing. We were there from November 7th – November 14th. There were about 30 of us there during the course of the week and we all stayed in the Reserve. Alexander Arias Valerio, the Front Desk Manager at the Reserve, was extremely accommodating and a great help to our large group. He assisted us in making reservations for our large group – which is not very easy with that many people. We didn’t always get to sit at the same table but we were accommodated.

I highly recommend the Reserve. It is well worth the money. There are a few extra restaurants, a kiddie pool area, the Kid Zone, and a very relaxing pool area. The rooms were beautiful. We were in a 1 bedroom suite. More room than we needed but we were travelling with a large crowd so it helped to have the extra space when people came back to the room. It was great for the day of the wedding/photos getting ready. I didn't need to rent the bridal suite since the room had more than enough space. One thing about the Reserve and I'm not sure if it's like this in the other part of the resort but the rooms are somewhat dark which was sometimes annoying when trying to get ready! We never had to wait longer than a few minutes for a golf cart ride between the Reserve and the main resort. The ride was literally 2 minutes long.

The Hydro Grill next to the Reserve Pool was a great lunch spot. Adenauer Perez, Santos, & Juan Jose Rosa were there daily and they were great! Very accommodating and helped make our trip a great one. Alexis Benjoi was very accommodating in the Gabi Grill. I really can say enough great things about everyone!

The Wedding was absolutely amazing and we are very pleased with our choice to have the wedding there. Onsite we worked with Massiel for planning and she was absolutely phenomenal and extremely easy to work with! We also worked with Rosa onsite. She attended all of our events and made sure that everything was running as planned and that we had everything we needed. I cannot say enough wonderful things about the staff that worked our Beach BBQ and our wedding. I didn’t get names but the waiters and bartenders were an absolute joy and a pleasure to work with! Everyone involved with the wedding was extremely accommodating and always had a smile on their face.

We chose to do a private event the evening before the wedding. We did a Beach BBQ. It was such a memorable time with family and friends. The decor was beautiful. The food was amazing (grilled lobster tails, steak, chicken, shrimp skewers, salads…) The staff, as usual, was amazing as well. I highly recommend planning an event like this if you down there for a special event. We were having so much fun that we wound up adding an extra hour to the party.
Overall, we all thought the resort was amazing. You never really know what to expect with an all-inclusive but everything was amazing. We were even treated to an authentic Dominican lunch at the Hydro Grill – all you have to do is ask! Empanadas, soups, fish, steak – the works! All you have to do is ask. If I had to complain about one thing, maybe the desserts (although my wedding cake was awesome!!!).

We had such an amazing time. The resort is so picturesque. The staff is absolutely wonderful. I definitely recommend this resort. We had such a memorable experience there. I am so happy that we chose Paradisus Palma Real for our wedding. Feel free to message me with any questions.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, December 15, 2012
Dear Guest,

We are aware that they are few important moments in life as a couple’s wedding, and I feel highly honored to have been trusted with your wedding. Please receive our biggest congratulations on your wedding.

I am happy to know that you have received an excellent service from our staff, especially from the Romance Team, which assisted you with the planning of your dream wedding. I will gladly pass on your compliments to each member of our wonderful team.

We are going to be more than glad be part of your wedding’s anniversary celebration next year.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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ny
Level Contributor
97 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed December 5, 2012

We stayed at the Reserve portion of this hotel -- and I would advise everyone who is looking to book here to read all the reviews -- not just the positive ones. Every negative review should be listed at the top. The place is beautiful as are the rooms. But the service really is terrible. It took us an hour to check in -- and our room wasn't ready until 4:30 -- and even then I had to call and get my bags. You have to make reservations for dinner every nite unless you want to eat in the buffet -- I spent literally a few hours of my time asking for a reservation and waiting for a call back. They do not have a book of menus at the front desk or in your room -- truly a mess. It should be easy but it is not. We had a jacuzzi on the patio but no plug -- and that took two days, four phone calls and a manager to get a plug! Just so many things to mention that were simple to fix and just a pain when you constantly have to call and ask for things again and again. We were three people in a room and they constantly only prepared for two -- not a big deal except when you need things. To enter the spa and use the jacuzzi -- its $28 -- a bit outrageous when you are spending thousands on a 5 day stay. They offer all these coupons when you book on line -- don't give them to you until the second day -- and they are only for things they decide. I was supposed to get $500 in hotel dollars -- 200 FOR room upgrade which they did not have -- 100 for a romantic dinner that cost 300 -- so you only had to pay 200 -- and on and on. Tons of mosquitos -- we were bitten to death. And the liquor was so watered down that it literally tasted like water. I would not go back!

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, December 15, 2012
Dear Guest,

First and foremost, please accept our gratitude for you having taken the time to air your comments and concerns. Your observations are very important to us as they allow us to identify our improvement areas. Receive my sincerest apologies if we were not able to meet your expectations. I assure you that the managers of the various departments involved have been informed of your particular observations, and that appropriate measures will be taken wherever possible.

Once again, receive our most sincere apologies and we hope to have the opportunity to serve you again in the future to change your perception about our product.


Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

We were a group of 35 pers,all family,different age groups.I should say that this is the place where a family can have quality time.We stayed 8 nights,at the Reserve,the rooms are all suites,fantastic,large,with one or two Jaccuzis,Leyvy De Aza did not speak english but was always ready to keep the suite clean.The resort is huge,the landscape is very beautiful.People are very friendly,from the front desk manager Alexander to the shuttle drivers who were taking us back and forth to the beach......The food was sometimes very good and other times less,but the chefs and the waiters were so kind that they would never say NO to a request.At breakfast time at the Gabi Club restaurant,Hamlet Rosa,Jairo Pachero,Rudy Polanco,Luis Rodriguez Gabriel Rijo etc.... at the bar Juan Tiren and Shenlly Matos,all of them were so friendly and always at our service.The evening shift at the bar Felix Sanchez and Gustavo Costro,would welcome us with excellent cocktails and always smiling.In short this is a place I recommend for vacations.Take after bite with you.I will come back.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, December 15, 2012
Dear Michel,

In The Reserve we are aware that during the year there are few opportunities for a family holiday away from home, and we know that when finally the family gets together, each one of its members just wants this time to be a perfect and a memorable one. For so, it is a real pleasure to learn we were able to exceed your family`s expectations and leave wonderful memories in your family`s heart.

I appreciate your mention of some of our staff members in this review. You may rest assured I have personally passed on your comments to each one of them.


Michel, we hope to have the pleasure to host your next family holidays in the near future.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 2, 2012

We stayed there from November 14th. /Nov 19th. I want to start saying that this was our best vacation ever!! The hotel was extremely clean, the food delicious, the people awesome, very kind and very friendly, specially Yoseli, Josue, Ramon, Adalberto Herrera and Lorenzo at Gabi Restaurant treated us like our family, Thank you guys We miss you!!!
At the Gabi lounge we ant to mention that Yonifly was extremely kind and just trying to please us!! Bensi at the entrance was very nice too. Eddy Wilson drove us around the hotel The guys at the main lobby Juan Contreras and Starling were the best. The room was very nice and always clean. We don't have any bad comments about the resort. We will go back for sure. We miss our café con leche every morning! We came back in love with the place and the service. The hotel is beautiful and the beach was Great.
Gracias por todo, estuvimos realmente muy contentos y esperamos regresar muy pronto, porfavor una disculpa a los chicos de Gabi que no nos pudimos despedir de ellos. No nos alcanzan las palabras para decirles lo bien que la pasamos. Tenemos fotos y las compartire mucy rponto Gracias Otra vez. Martin y Martha Connor.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

This was a truly amazing vacation for us coming from the chilly Madrid winter to this little tropical paradise. Everyone at the hotel was wonderful, the service was superb, especially at one of the hotel´s restaurants Aqua thanks to our server David. Everything about our stay was absolutely perfect. Next time we visit Punta Cana we´ll definitely be staying here again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, December 15, 2012
Dear Guest,

It is truly a pleasure for me to hear that you had an amazing stay at our The Reserve at Paradisus Palma Real and that you appreciated the friendliness and dedication of David Mendoza. You may rest assured that I took a good note of your observations.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed November 30, 2012

I read the trip advisor reviews before my departure and I thought they must be planted. Also, I was inherently skeptical because I have traveled all over the Caribbean to many lux resorts but never an all inclusive and had a view that they would skimp. But I was traveling with my 3 year old and thought I needed to moderate my expectations. I was really shocked and pleasantly surprised. Overall, a relaxing spot with very chic atmosphere where everyone was inviting of our children--even at the most upscale of restaurants. A true get away from the grind. Also, a good value for all of the amenties (all inclusive room service and drinks), I thought.

PROS:

The staff. Caesar, our family concierge, was super helpful and generally accomodating of our (somewhat needy) needs. The minibar was always stocked with milk. Responsible baby sitters were provided (and Ceaser stayed with our son and the sitter until well after we were gone and he calmed down). Ceasar even drew a bubble bath with balloons for a son, which was over the top. The other staff members, especially those at the Gabi breakfast buffet, were very friendly and helpful.

The Spa. Absolutely beautiful.

The ease for families. As I said, our mini bar was stocked with what our child wanted. There was kid shampoo and sunscreen in the room. There were highchairs and kids menus in every restaurant. At the beach, we were given beach toys and provided our own special spot. Turn down service included bed time stories. The lobby had a tea set that my child loved.

The rooms. Very spacious and well appointed.

CONS:

The food. While the restaurants were all very lovely with well-planned, interesting menu choices and beautiful food presentation, the food was just not that tasty.

The Kids Club. The one time we went, I was not satisfied that there were sufficient staff members to handle the different rooms and number of kids of different ages. It might be better for slightly older children who need less hands-on supervision.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at The Reserve at Paradisus Palma Real, responded to this review, December 11, 2012
Dear Guest,

I am glad to learn you have had a great stay with us and that you enjoyed our services and facilities. Our biggest satisfaction is to know that all your expectations were exceed and that you will return in a near future.

All The Reserve team is going to be more than glad to welcome you again to pamper you at your second home, The Reserve at Paradisus Palma Real.

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Punta Cana
#2 On the Beach Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
Official Description (provided by the hotel):
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana

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