I'd like to detail for you our trip from start to finish...
Upon arrival at the airport, you have to pay a $10 "visitors tax" to even enter the country. I found this to be ridiculous, but upon talking to others, apparently many other countries do this. Once through customs, there was a band playing to welcome you. I was enjoying the tunes, until as I approached them, I had their tip bucket kicked at my feet. I found this to be extremely rude and obnoxious; some may argue that this is their livelihood, but I'm not personally responsible for their livelihood, and that's just the wrong way to go about soliciting tips.
We arrived at the resort after about 25 minute shuttle ride. Tip: arrange transportation from airport to hotel prior to your trip. We booked it through VIP Travel Services for $26 pp round trip. Well worth it- I heard a couple at the resort say they paid something like $100 for a cab.
Upon checking in, the bell hop took our luggage and took it up to the room. We were greeted by a concierge, Jordy, who began to give us a mini-tour of the hotel. We got up to our room, and my boyfriend and I were ready to relax and get ready for the night, when I then realized the concierge wasn't ready to leave. He sat us down and began his shpeal on their vacation club. This is what the other reviews are talking about- this is how they present it to you, during your initial "orientation" upon arriving your first day. We politely listened to him ramble on for about 10/15 minutes, and then i politely told him that we were just not at that point in our lives when we'd be interested in making an investment like that. He continued to push on, saying that there's no obligation, and this is an "opportunity," and was even so bold to say that by signing a piece of paper agreeing to go through the meeting, he would "get his credit" for booking another customer. He also told us that if we went, we'd get a bracelet to wear to show that we already attended the meeting, so that no one else would bother us (which obv. gives the implication that we'd be hounded by these people our entire trip). We again, respectfully declined. He then finally left. We did, however, give him $20 as a thank you, and also in the hopes that he wouldn't write us off completely for the rest of our trip.
That $20 proved to be a waste. That night, we met another couple at dinner and went to see the show at the main resort. When we came back around 1am, we went to grab our clothes out of the closet, and found lots of little bugs climbing inside the closet walls and even on our clothes. They looked like ants, but we think they were termites. We had already put all our clothes in the closets, so now we're worried our clothes have dominican bugs crawling through them. Long story short, the hotel staff is completely incompetant and doesn't know how to handle the situation. We end up putting every single one of our clothes in a big laundry bag, leave it in the room, and follow the "manager" to another room. I walk in, and it's 2 double beds instead of the king we had in the previous room. Now i really lose it. It takes them another 45 minutes to find us another room (keep in mind the hotel is only at 25% capacity; the staff told us ourselves). and it's 2:30am. We finally get our room and just go to bed. The next morning, we go back to the other room and find our clothes still there. We ask why they haven't been taken to be cleaned yet. We're told we have to make an inventory of every single item; OK fine, I wouldn't want to lose anything. We begin to do that, and I ask if I can confirm that we won't be charged for this. The again "manager" says she doesn't know. Jordy was with us as well, and didn't do ANYTHING to help us. He just kept trying to finesse us with his words, which I'm getting very tired of. He kept saying "don't worry, I'll take care of you guys," but never lifted a finger for us the entire trip. Now, I'm FUMING. We've already been going back and forth with this woman for 90 minutes; it's 10:30am, we haven't had breakfast yet, and I'm wasting my day. so I pick up our pile of clothes and bring them into our new room, telling the staff I'm done with them and to leave us alone. When we get back from the pool that day, yet a THIRD manager finds us and says that they are now ready to take care of our clothing free of charge. It's clear they don't want us bringing the bugs into the new room we have. I blow him off and say it's too little too late, and to just leave us alone.
Now that we can move on from all that, I will say that the resort is beautiful; very picturesque. The food- sub par at best. The reservation system is absurd; that's another thing that Jordy fell very short on. While he was in our room when we first got there, he told us he'd be making our reservations for the first 3 nights. After he left, we still had no clue where we were eating that night, and ended up just walking into one of the restaurants. We didn't receive our reservations for the next 2 nights until 3pm the next day. After that, we never received a reservation for our last 3 nights. But it didn't matter, because it became clear that we could just walk into whichever restaurant we wanted at whatever time; they just wanted to make everyone adhere to reservations so they could space out the evening and have people come in waves instead of getting overwhelmed if people came at one time.
On the last day, we went to the spa, which was amazing. The atmosphere and all the amenities- it was like something out of a movie. We were very relaxed afterwards.
All in all, the resort was beautiful, and we got what we came for- a relaxing vacation in the sun. We hit some speed bumps along the way, but we didn't let it ruin things for us. However, we definitely won't be back anytime soon- they have a long way to go with regard to customer service and just making things less awkward/flow better.
The Reserve is NOT on the beach; you have to take a shuttle (1 minute golf cart ride) to the main re...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.