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“Beautiful resort - very nice family vacation” 4 of 5 stars
Review of Barcelo Bavaro Palace Deluxe

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Barcelo Bavaro Palace Deluxe
4.5 of 5 Resort (All-Inclusive)   |   Playa Bavaro | PO Box 3177, Punta Cana 22000, Dominican Republic   |  
Hotel amenities
Ranked #34 of 100 hotels in Punta Cana
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
“Beautiful resort - very nice family vacation”
4 of 5 stars Reviewed March 15, 2013

My husband and I travelled with our children, 11 and 7 in late February 2013 and stayed in a family deluxe room which was fabulous! Layout was perfect and very spacious for a hotel room. Resort is absolutely beautiful. The facilities are well maintained and exceptionally clean. We had no issues with check-in or check-out and were able to make our restaurant reservations with no issues. The food was average with lots of variety. The Japanese restaurant was awesome! The beach itself was nice but we were not impressed with all the seaweed in the water. Our only issue was with the fact that you had to pay for the Pirates island waterpark, the mini golf after 6 and the laser tage (which was so not worth it!). These activities really should be included with the resort.

Overall, we would recommend this resort to friends, especially ones with families.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 29, 2013
Dear Guest,

Thank you very much for letting us knows your impressions regarding to your visit in our Barceló Bávaro Palace Deluxe. We really appreciate your positive feedback and we are glad that you had a delightful stay and that you enjoyed our services and facilities. It’s nice to hear that we have met your expectations.

We hope you give us again the opportunity to welcome you in our resort when you are returning to the Dominican Republic.

Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 15, 2013

We enjoyed a wonderful group vacation experience that was arranged by Trip Guy Travel. I was pleasantly surprised by how nice the resort and amenities were- far exceeded my expectations as I was unfamiliar with the Barcelo brand. I am leaving my top five comments that are helpful if you planning to vacation here.

1)Resort, accommodations, amenities and extras were superb. Extremely clean, well maintained grounds, pools are exceptional, variety of activities and entertainment, spa is adequate; a solid 4 star experience.

2) Food and beverage leaves much to be desired but you can upgrade to Club Premium for $30 pp per day and have premium restaurant reservations, concierge lounge, free use of spa facilities and more. I found something at every meal that was good it just took seeking out. Breakfast I enjoyed fruit, fresh made scrambled eggs/omelet, french toast. There are too many choices, but I only found a few to be desirable for any meal. Lunch or dinner fresh made pasta dishes were best, salad bar was average. I also had chicken breast, fish, rice with vegetables, broccoli, pizza (some good/some bad) shrimp and potatoes that were very good, however, there were several things I did not finish and most of the buffet choices I snubbed.

3) It is difficult to get reservations at the restaurants so book those asap. Also- all reservation restaurant require men to wear pants so be sure to have a pair. The food overall is a little better at the restaurants.

4) I found service to be excellent, especially maid service, maintenance, front desk, bathrooms, concierge and bar service at most bars. If the bars are busier you will notice the bartenders only help one person at a time you have to basically wait your turn- tipping a dollar or two helps. Restaurant service was slower than expected- you are on island time so relax and enjoy; it is not efficient like service in the US. Service in the buffet restaurants were mostly very prompt compared to restaurants because they are used to turning tables faster.

5) Pools and beach area is wonderful, they also have pools specifically for the little ones. Family amenities seemed really cool- club, mini golf, water park area. There are also lots of tours or excursions to experience more of DR or Punta Cana. Shows were fun and lots of people were there to watch. Resort is quite expansive so be prepared to walk a bit although they have mini tram trains to take you around too.

Overall the resort was wonderful and I definitely recommend it for the price.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, March 24, 2013
Dear Guest,

We really appreciate that you share your positive experience in regards to your stay in our Barceló Bávaro Palace Deluxe in the Trip Advisor. Thank you very much for your valued time to make this review since the opinion of our guests is very important and assistance to us. It is a pleasure to know that our infrastructure and the environment of our Hotel as well as our Caribbean Beach which is one of the top ten in the world. We are glad that everything was fine during your last visit and please rest assured that we are taking into great consideration your comments in order to improve our culinary offer and meet all our clients' expectations.


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
M
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed at the Barcelo Bavaro Palace Deluxe in Punta Cana from March 6th to March 13th 2013.

We had an overall excellent vacation. Our room (junior suite) was located in the family section right in front of the water park which our children (4 and 7 years old) really enjoyed. The room itself was super with a distinct section (room) in the front for the kids with balcony, a very nice bathroom and shower and the private room in the back for parents with private balcony and jacuzzi.

The resort itself is very nice, freshly renovated, well decorated, clean, well maintained, quite luxurious. The food in general was very good. Lots of varieties and freshness at the buffets. The best two restaurants we tried were the Japanese and the Italian (Mexican was also nice). The two restaurants we liked less (probably because of their huge size (buffet style)) were the seafood one and the steakhouse. The animation for kids is nice at the Barcy club through the day and evening. The main evening shows are nice, but too late for kids (start at 10 PM). The Michael Jackson show is quite good.

The beach itself is nice. Lots of chairs for customers. Unfortunately some sections of the beach have a lot of seaweed coming in every day but other sections have less. No local vendors on the beach trying to sell you anything, no solicitation. Nice snorkeling to do when the water is clear near the beach. The wind was nice for hobiecat rides and the play field is big. But there is a lot of action in the water, with kayaks, wind surf, motor boats, hobiecats,… be careful… There are different structures at sea that unfortunately cut the infinite sea horizon (show area, rays section, dolphin section,…). But in general the beach experience is very nice, the color of the water is beautiful.

The service in general was very good and we wish to underline specifically the excellent smiley service and devotion of these 4 employees and hoping the management of the resort and the Barcelo chain will recognize them as they should be:

Danairi Perez Mota, Barcy Club: Our children fell in love with her. She was very caring, devoted, attentive to their needs, always smiling. An excellent employee…

Leonardo Ramirez, restaurant Kyoto: Excellent all around professional service

Felix Manillo, Egg station (Dominican buffet): Very competent, very nice personality, professional, fun to exchange with, and his omelets were delicious…

Yeni Vargas, Dominican buffet: Very nice attaching lady, excellent service, professional. atentive to the clients’ needs

We definitely recommend this resort.

Room Tip: Family section is excellent for young families.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, March 25, 2013
Dear Guest,



It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay.

We really appreciate your positive feedback referring to our staff members.
We will gladly pass your kind review to each of them especially to our managers at the Barcy Club as well as our Food & Beverage Manager; they will be very proud receiving your kind review. Thanks for your kind compliments to our grounds and infrastructure of the hotel, it is nice that you like our family section and most important that together you’re your family could enjoyed it. We are glad that our food concepts were of your liking and satisfaction and that our different restaurants meet your expectations after all.

Once again, we thank you for your valuable comments and we hope to have the
pleasure of welcoming you again in the near future.





Sincerely,





Javier Cordero Gilsanz

General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 14, 2013

I have stayed in Punta Cana at Barceló in March with my family (husband and daughter). I was amazing!! It’s a great, beautiful, huge, luxury resort in Punta Cana. We loved the infrastructure, the general service, the huge and awesome room with a partial sea view and a Jacuzzi in the balcony. Uau, it was impressive!! The beach it’s very nice, calm, without waves, warm, good whether. We loved also the pool area. There are many pools and, for my 3 years old daughter, there is a great one, near the adults and a big water park. There are also for kids a good one Club Kids and a Mini Golf, very cool!
The food it’s very good! There are 7 themes restaurants that you have to book early to go for dinner. We eat a lot lobsters and shrimps. The best restaurant ever is the Japanese one! The chef cooks in front of you and the meal…. On the other hand, the sparkling wine that they offer is awful! Without comments! I liked the beer and the cocktail “Sex on the Beach”.
The "U Spa" and the gym are very good and cozy with a great view.
The only thing that disappointed us it was the service of the Club Premium. We pay expensive for the service and we didn’t have correctly. They “forgot” us for four days and, after several complaints they started tried to server us. But, if you want Wi-Fi every time and want to have dinner at the 7 restaurants, you need to pay for! One thing about the Wi-Fi: you need to put the login and password every time you open your devices. It’s sucks! Anyway, we loved the resort and recommended for all!

Room Tip: Choose the room with Jacuzzi.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, March 25, 2013
Dear Guest,



Thank you for share your positive experience in the TripAdvisor. We are glad to know that you and your family had a delightful stay with us.



We greatly appreciate your comments about our facilities and grounds; it is thanks to the hard work of our gardening- as well as our maintenance-staff that we are able to maintain the landscaping this way. It is nice to know that you could enjoy most of the facilities created for families such as kids pools, Kid Club, Mini golf, Pirates Island among others. Thank you for your good comments on our food services. We cater people from all over the world and generally get the same comments. Nevertheless we are constantly making a big effort to exceed our guests’ expectations regarding this and other services. Furthermore, we would like to express our gratitude for your positive remarks, and sharing with us that, besides these events, you were satisfied with the hotel in general.



Thank you for recommend us and we hope to welcome you soon to our Caribbean paradise.



Javier Cordero Gilsanz

General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

In February of 2013, I went on a trip to the Barceló Bávaro Palace Deluxe, in Punta Cana, DR. I spent 7 days and nights at the resort, and tried out the various offerings that the facility has to offer.

Location: This hotel sits right on Bavaro Beach, and is only about 20 minutes away from the airport. The view from the lounge chairs on the beach is absolutely breathtaking. The color of the water is, indeed, just like in pictures, and the sand is soft and white. You can choose to be in the sun (which is incredibly strong and will burn you in 5 minutes with no sun screen), or take cover under some palm trees. I would recommend finding a good spot on the beach early, since at about 10:00 AM, the beach chairs will all be taken. The beach is very close to the rooms, and free ground transportation is available for those with rooms that are farther from the pools and water sports area.

Rooms: In the first 5 minutes or so, the rooms appear to be fabulous. They are mostly clean, the beds are comfortable, and most rooms come with a private outdoor jacuzzi. The rooms appear to be new as well, and nothing seems to peel away or fall apart. However, if privacy is one of your concerns, I recommend choosing another hotel. The bathroom doors are made of translucent sliding glass doors, which do not lock, (let alone close all the way), and have a 6x2 inch hole in them, as a handle. The only way to get around this issue is to tape luggage tags to cover the openings, though housekeeping will likely remove it the following day. Also, if you plan on using the outdoor jacuzzi, keep in mind that you are visible from all of the balconies in that complex. One last issue which is worth noting is that the in-room air conditioning will only work if the balcony door is closed, so don't leave it open, even a bit, and expect the room to cool off. The concerns with privacy have a higher than expected impact on the stay, and I would highly recommend considering whether this is a problem to you or not, before booking a stay. 2/5

Food: For breakfast, lunch, and dinner, there are two restaurants that serve a buffet. There is an enormous selection of food, and unlimited quantity, but the quality is very poor. Many things appear to be tempting at first, but once they are tasted, the temptation goes away. I would say that the best meal out of all 3 is breakfast, followed by dinner, and then lunch. Even the simplest things such as salads and omelette taste dreadful. There were only a few things worth eating: the custom-made pasta, freshly-squeezed melon, watermelon, and pineapple juice, and the incredible fresh papayas and exotic fruits. I would have to give the food 2/5 stars, because most of it is absolutely non-edible. It seems as if the hotel tries to cut costs by using cheaper ingredients, and trust me, it shows...

Service: The service in this hotel is very average. The staff themselves, for the most part, are very nice people, who appreciate their jobs, and the guests. However, the service they give does not exactly match the price. I had to wait for my room for 2 hours before it was ready, despite the fact that my flight was delayed by 2 hours, yet there was barely an apology. Also, many of the staff have trouble speaking English, so those who don't know Spanish should learn a bit. 3/5

Other useful information: I recommend bringing about $100 in $1 and $5 bills, since tips are widely appreciated, and often deserved. Also, activities like kayaking and windsurfing are free, but activities like waterskiing require additional charges.

I would really hesitate on whether to recommend this hotel to a friend, simply because I think that if food, rooms, and service are not as important as location, to that friend, then this would be a great hotel for him/her. However, the pricing is incredibly high, and the value for money is pretty low (unless all you want to do is take photos of the beautiful beach).

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, March 25, 2013
Dear Guest,



We really appreciated your feedback which is received with gratitude since our guests’ opinion in regards to their experience is very important and assistance to us. Thank you so much for your kind comments about our grounds and infrastructure as well as your great impression about our beach which is one of the top ten in the world.

We are taking good note of your impressions which will be forwarding to all our executives, so please rest assure that our international chefs will continue working in improve the variety of the menus offered to our valued guests. In the same way, we will optimize our intensive English courses for our staff members since we understand the importance of foreign languages in this industry.



On behalf of our all team members at Barceló Bávaro Palace Deluxe, we thank you for your valuable comments and we hope to have the pleasure of welcoming you again in the near future.





Sincerely,





Javier Cordero Gilsanz

General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elk Point, South Dakota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

We had an outstanding experience at the Bavaro Palace Deluxe. Our trip was planned via Destination Weddings and from touchdown to take off we were impressed with the services, food, facilities and overall care provided by the staff. There was plenty to do, over 8 days and we still did not take advantage of everything. With the mindset that "food is a little different" outside of the United States we were impressed with the service and flavor of the restaurants. There are likely Higher Touch resorts but for the price this was outstanding. It has not even been two months since we returned and we are already planning our next visit.

Room Tip: The top floors are nice but you may loose your "privacy screen" on your personal whirl poo...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, March 25, 2013
Dear Guest,

It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that the quality and variety of our food as well as our main facilities were of your liking and that you appreciated the friendliness of our staff, we are aware that it is only because of them that we are able to achieve our goal, the continuous improvement of our services.

We are very satisfied to hear that you enjoyed your vacation and we are really happy that we were able to provide you a delightful stay with the wedding party.

We remain at your disposal at any time you decided to come back and visit us once again.


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

First lets be clear there are many different accommodations in this property. I happened to stay in the higher end jr suites. The rooms were amazing, even had a private hot tub outside. The restaurant and treatment u get from staying here is definitely higher grade. We literally finished a bottle of absolute vodka (their best brand vodka) without hesitation from the server. Usually U get well vodka. We walked around the property and some areas were ok and some were Bad(depends on$$). Check in was slow as heck. Nights were a bit boring unless u left the reaort. Overall I'd save my money and not stay here. Everything is punta Cana is far away. There is no city to walk to and get away from resort life. Puerto plata playa Dorada is overall better value IMO. It's safe as its gated, more to do in surrounding area and less expensive. Punta Cana was nice but so is PP.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 29, 2013
Dear Guest,

Thank you so much for taking the time to share your impressions about your stay in Barceló Bávaro Palace Deluxe. We are glad to hear that the facilities and services were to your liking. We feel sorry that you could not enjoy your nights because of the infrastructure of Punta Cana.

We hope to have the opportunity to welcome you again during a next visit to the Dominican Republic!

Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Bavaro Palace Deluxe

Address: Playa Bavaro | PO Box 3177, Punta Cana 22000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Casino Hotel in Punta Cana
#25 Family Hotel in Punta Cana
#25 Spa Hotel in Punta Cana
#28 Top resorts Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
#28 Romantic Hotel in Punta Cana
#30 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Barcelo Bavaro Palace Deluxe 4.5*
Official Description (provided by the hotel):
Barceló Bávaro Palace Deluxe*****, a unique and unrepeatable locationon the best beach of Punta Cana, protected by a coral reef that converts the sea into a natural swimming pool.This an all-inclusive luxury gastronomic hotel is a new concept in luxury on the best beach in Punta Cana.All the rooms have terrace and sea views (front or partial) and jacuzzi for two persons with hydrotherapy, Well-being of the latest generation. ... more   less 
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Also Known As:
Barcelo Bavaro Palace Deluxe Hotel Punta Cana

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