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“Nice place” 4 of 5 stars
Review of Secrets Royal Beach

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Secrets Royal Beach
4.5 of 5 Hotel   |   Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic   |  
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Ranked #9 of 101 hotels in Punta Cana
1 review
3 helpful votes 3 helpful votes
“Nice place”
4 of 5 stars Reviewed April 30, 2013 via mobile

First time at an all inclusive and first time at an ocean beach other than the gulf of mexico. I found the food to be good with some places better than others. The hibachi grill was ok but I wouldn't bother to make reservations and go again. It was just ok. The grill on the beach was great and we ate there for lunch almost everyday. The seaside restaurant was great, we ate there a few times and had lobster and steak. The pool was great although getting up at 7am to get a seat was annoying. Probably worth getting a swim up. The beach was nice but I was expecting less seaweed. Seemed to be quite a bit. But the water was blue and the sand was white. All the waiters and waitresses at the pool, beach and restaurants were great. When you initially check in they spin you off to a guest services lady who at first seems to be there to help until you realize she is trying to get you to a breakfast where they try to sell you a timeshare apparantely. We found that very annoying. Especially when the guest services lady turned rude and pouted when you said you were not interested. Suddenly she was of no assistance to you. As others mentioned, our room was HOT. Would not get below 77. 3 people came out to fix but that was no help. Stay out of the casino. The blackjack dealers are crooks and Secrets should fire all of them. I caught them numerous times miscounting cards, trying to clear the table when the dealer lost, exchanging chips wrong, etc. The odds were more to the house's favor which I expected but I didnt expect them to be crooks! If you book through Apple Vacations, the coupons are pretty much worthless. So don't decide on the place because of the coupons. Gimmicks. Don't bother getting pesos, US $ is fine. The airport rips you off on the exchange rate. The resort offered a better rate. All said, it was a fun trip but had the potential to be 5 stars. Take the advice of bringing US $s, stay out of the casino and don't expect much from Apples coupons!

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, May 5, 2013
Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana as your favorite vacation destination and for taking your time to post a review on TripAdvisor.

We really appreciate your comments regarding your stay with us and your experience in certain sections. Thank you, because these feedback is what help us to see further and take actions that keep increasing our services quality.

For us will be a real pleasure to receive you back and make you have a great vacation once again.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,024)
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Atlanta, Georgia
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 30, 2013

The Resort... 5 Stars. Meticulously maintained, Pool spotless, Facilities clean and very nicely appointed

The Staff.... 5 Stars. Everyone was excellente'. and always polite and willing to help

The Room.... 4 Stars. Clean and well decorated. Room Service was SPOT on! and fast. Only negative we had the entire time was it took 15 minutes before the shower would flow Hot water.

The Food.... 4.5 Stars. We loved all the restaurants, The sushi place was the weakest (they didn't have Sake')

Room Tip: First number of the 4 digit room is the building. Next is Floor. last two are room so: 5384 would b...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, May 5, 2013
Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana as your favorite vacation destination and for taking your time to post a review on TripAdvisor.

We are delighted to read that, all our services, property cleanliness and staff friendliness where up to your expectations and we are really thankful for your feed back, as we know there is always room for improvement.

W hope to see you back with us soon and you enjoy one more time your vacation with us.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

Just returned from an amazing vacation at Secrets Royal Beach in Punta Cana. Ditto what most other positive reviews have already stated. The resort is beautifully maintained and the staff is incredibly friendly (especially Francina Rodriquez in Weddings, Claudia in photo shop, and Wilton in the NOW Buffet!). They went above and beyond to make us feel welcome and to make sure that we had a great experience. We stayed at Secrets which I recommend as you get use of BOTH facilities. Capers was our favorite restaurant although Wilton's service at the NOW buffet brought us back there numerous times. Make sure to pack some nice attire as people tend to dress up at night as most restaurants have a dress code that is stricter than others I have seen in the Carribbean.The beach was great and well maintained as well. We had a diverse group for a wedding and everyone in various age groups had a great time. There was truly something for everyone! Rooms are very comfortable - nice bed and bedding that is changed daily. Bright colors in the rooms really add to the ambiance. We will definitely go back and will definitely use Secrets for other vacations we book.

Room Tip: Highly recommend Secrets if traveling without children. And the "Preferred" Rooms are well...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, May 5, 2013
Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana as your favorite vacation destination and for taking your time to post a review on TripAdvisor.

We are delighted to read that, all our services, property and staff friendliness where up to your expectations, as our main goal is to satisfy all our costumers and our best prize is your feedback, we feel so proud of it. We also appreciate your comments on the services received on Now Larimar, as a sister property we value our guest enjoy being able to use their facilities too.

We hope to have you back soon and have the opportunity to create more special moments for you.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2013

Well where do I start, we booked at The Now Larimar but was upgraded to Secerts Royal beach because of a e-mail sent by my husband explaining some health issues. The BEST upgrade ever received. SECRETS was the best place I have ever stayed and I have stayed in many places and many different Islands including 5 times in Punta Cana. From check in to check out (very sad day.) Thank you to everyone we came in contact with at Secrets. Everyone working at the resort loved working there to make our vacation the best ever, we felt like they were working for us alone, too many names to mention. Our room was very clean and comfortable. The grounds were perfect. The restaurants were clean and served some of the best food I ever had on a vacation. The bars kept the drinks flowing and all were yummy. The beach was clean and Beautiful,thank you Santa for your wonderful service. Usher thank you for the great spanish lessons they were very helpful. Congradulations to the mangement and the staff at Secrets Royal Beach Punta Cana. I will always recomend this to all family and friends that want a GREAT vacation. Thank You again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, May 1, 2013
Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana as your favorite vacation destination and for taking your time to post a review on TripAdvisor.

We are delighted to read that, all our services, property and staff friendliness where up to your expectations, as our main goal is to satisfy all our costumers and our best prize is your feedback, we feel so proud of it.

We hope to have you back soon and have the opportunity to create more special moments for you.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

I just wonna thank everyone in this great hotel who made out vacation feel like Paradise, 'cause besides the perfect facilities it is the people like Ben, Isabel, Jonathan, Zamora, ... who make u relax, smile and enjoy every breath there!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, May 1, 2013
ear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana as your favorite vacation destination and for taking your time to post a review on TripAdvisor.

We are delighted to read that, all our services, property and staff friendliness where up to your expectations, as our main goal is to satisfy all our costumers and our best prize is your feedback, we feel so proud of it.

We hope to have you back soon in this paradise and give you more special memories to remind.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 28, 2013

We just returned from a 6 day stay at Secrets Royal Beach. From the time we stepped off of the plane in the DR, we immediately felt welcomed. This was our first time to the DR but definitely will not be our last. The airport is unlike any I have been to. It is all open air. I will admit, security and immigrations is very lenient. They did not look at our passports, just simply stamped them, and our customs forms were just handed to a worker, not ever looked at. Our bags were never checked. I almost felt like we missed something but found out from others that this is the norm. Upon arrival to Secrets, we were immediately greeted by bellmen who graciously took our bags from us. They did not want us to lift a finger. We then went to the front desk where a cold towel and champagne was given to us. We got there around 1:30 pm so our room was not ready yet, but we expected this. We went to the buffet lunch which was delicious every day! After lunch and looking around the gorgeous property, my husband went to see if our room was ready. When they asked if it was our honeymoon, we said yes, and they immediately upgraded us to a lower level, pool side room. This was great! I highly recommend the bottom level rooms. You have easy access to the pool as it is a lazy river that wraps around the property. We loved our room! Spacious and the most comfortable bed and pillows we have ever had at a hotel! The bathroom was nice as well. What made our stay so incredible was the staff. I have never been to a resort with such attentive and happy staff. A few of our favorites were Angel, New York, Akon, and George Washington! Such nice men! They all deserve a raise! ;) The food was phenomenal! You can't go wrong with any of the restaurants. Most all of them have something for all types of people. I truly cannot say anything bad about this resort. Nice people who make you feel special! If you are contemplating going here, do not hesitate to book!

Room Tip: Bottom level rooms are great! Easy access to everything!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, May 1, 2013
Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana as your favorite vacation destination and for taking your time to post a review on TripAdvisor.

We are delighted to read that, all our services, property and staff friendliness where up to your expectations, as our main goal is to satisfy all our costumers and our best prize is your feedback, we feel so proud of it.

We hope to have you back soon and have the opportunity to create more special moments for you.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

Just returned two days ago from Secrets Royal Beach. It was our fourth trip to Punta Cana, first stay at Secrets. We would love to go back sometime.
As in our past trips, the staff at the hotel is very friendly and helpful. We had some minor issues with the TV and a sink drain. They were both fixed immediately. The friendliness of the staff seems to rub off on other guests. Everyone there was pleasant.
One of us is a lobster aficionado. They cut them in half lengthwise and grill them over hot coals. Delicious! Available for an extra charge on Friday nights, but well worth it. The food at other times and places is tasty and good.
Lovely beach, pool and swim up bar that is near the beach. Also a bar on the beach and near the lobby and staff to bring you a drink wherever you are on the property.
Our room was on the first floor with a tropical view. I was concerned that the traffic past our room might disturb our sleep, but it did not. The room was large, clean, comfortable and well maintained.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, May 1, 2013
Dear Guest,

On behalf of our General manager, we want to thank you for choosing Secrets Royal Beach Punta Cana as your favorite vacation destination and for taking your time to post a review on TripAdvisor.

We are delighted to read that, all our services, property and staff friendliness where up to your expectations, as our main goal is to satisfy all our costumers and our best prize is your feedback, we feel so proud of it.

We hope to have you back soon and have the opportunity to create more special moments for you.


Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach

Address: Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#8 Luxury Hotel in Punta Cana
#9 On the Beach Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Royal Beach 4.5*
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury®. Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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