My husband and I as well as another couple (best friends) just returned from a week at this lovely resort. We have been to several other all-inclusive resorts and so far Secrets has never disappointed. This resort was no exception! We LOVED it!!! Many have said much so I will give some highlights!!
Check In - We arrived at about 4 PM and told our rooms were ready. Check-In was quick and efficient, but one of the few areas I did not feel "the love". Cheryl was almost rude and blunt. Handed us a welcome kit with zero explanations, the "required" welcome but little else. This was not a great first impression, but this was definitely the exception.
Rooms - Our rooms were not quite ready when we got to them, but we waited a minute or two. No problem. Beds & pillows were very comfortable. Our rooms were always cleaned, towels replaced, fridge stocked and beds turned down. Towel art and flower petals most evenings.
Beaches - I personally think DR beaches are some of the most gorgeous in the world. Is there some seaweed as others have commented?? It is the ocean people! The beaches are swept daily and raked by hotel landscape staff constantly. There is only so much they can do. Reserving of chairs is an issue. Even when I went to the beach at 6:30 AM to photograph the exquisite sunrise, MANY chairs were already reserved with towels etc.. I would STRONGLY suggest Royal Beach take a lesson from Maroma Beach Secrets. They really do enforce the rule that if your belongings are left on chairs at the pool or beach for a certain length of time they will be removed. Here they have the rule but it is not enforced. Also at Maroma Beach there are beach and pool concierges that will find you as many chairs as you need together. A nice touch...Royal Beach should try it. So here you either play the game or settle for a less than prime spot. No big deal really as the whole beach area is beautiful and spacious, but just a suggestion.
Pools - Pools were clean well maintained. There are plenty of quiet areas if you prefer to be away from the action. The area around the swim up bar is fun and lively, but never any pressure to participate. The configuration of the pool area is odd. There could be more chairs around the pool as mentioned, but we spent our time in the water or at the swim up bar. The guys at the swim-up bar are wonderful and the drinks are tasty. Top shelf is available upon request. Hats off to Jose and Izameel. (Not spelled correctly)
Entertainment Staff - I will say it again and I will say it now...the Entertainment staff is nothing short of Phenomenal !!! These young men and women work very LONG days and are continually full of energy. They provide constant fun, never pressure anyone to participate, and can deliver the instructions in 4 or 5 different languages. They seem to TRULY enjoy everything they do. They are having so much it is impossible not to have fun with them or watching them.
Food - We are definitely NOT picky eaters. We thought the food was great. Did we love EVERYTHING we tasted?? No. Are some of their foods different and not to our liking? Of course. Breakfast at the buffet was always good. Lots of choices, omelet and smoothie stations, and Mimosas or Bloody Mary's ...what's not to like. As in all the restaurants, the service was EXCELLENTE !! We ate at many of the ala carte restaurants. Never waited for a table. Seaside Grille - great. Capers (Italian) - Good French - Fabulous. Spice (Japanese) great. ( we did not do Hibachi just ordered off the menu) The grill on the beach for lunch was very tasty. Try the burgers (thick and Juicy) and the chicken. We tried the NOW grille for lunch one day and could really see the difference. Secrets side was much better for beach grill.
Excursions - We did the party boat snorkeling trip that was sold by the guys on the beach. Snorkeling was VERY disappointing. The vests they provided were cheap blow up things and they provided NO Flippers. I snorkeled many times and this was the worst equipment ever. The party part was fun though. Lots of cheap rum, music and fun. We also did the Xtreme Buggy 1/2 day trip. It was a BLAST. Beware you will be covered with mud!!!
Overall I can not say enough (and I have said a lot) about the service and staff of this gorgeous resort. We will be back!!
Building #5 could be too close to entertainment if you go to bed early.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 17, 2013
Report response as inappropriate
On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.
We are delighted to read about your amazing vacation with us and are more than happy and proud with your satisfaction with our services, food, drinks and staff friendliness. We regrets those little points that where not up to your expectations and will pass the comments to the concerning departments.
We hope to have you back with us soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.