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“Excellent time” 5 of 5 stars
Review of Secrets Royal Beach

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Secrets Royal Beach
4.5 of 5 Hotel   |   Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic   |  
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Ranked #8 of 102 Hotels in Punta Cana
Majorca, Spain
1 review
4 helpful votes 4 helpful votes
“Excellent time”
5 of 5 stars Reviewed December 31, 2012

We stayed at this resort for 10 days. The weather was amazing. Even though the weather forecast said it would be rainy all week, i think it rained slightly one night. The service here was very good. Every server and bartender has a smile on their face. The entertainment staff were full of energy and very funny. Specifically: Speedy, Akon, Micky, Cinthia, and Isaias made the trip very fun. They coordinated beach volleyball games, dances, beer drinking competitions, and the best thanksgiving day celebration (waterballoon fight in the pool with foam machines!). The food here is decent. There are some dishes that are very delicious, but if your looking for yummy desserts, then you will be very disappointed. The buffets are decent as well.

Room service was no highlight either, although house keeping did their job really well (sometimes twice a day). Overall, it was a great experience and we will be going back in the future.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, January 11, 2013
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read about your excellent time with us and reading how much you enjoy your vacation. we hope to see you back soon and give you a warm welcome back home for you to enjoy once again all our facilities.

Best Regards,

Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,117 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,184)
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Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 30, 2012

We spent two weeks including Christmas at Secrets Royal. The hotel is really good, everything as expected: good food, lot of drinks, big confortable and clean rooms, friendly and always happy workers and a great beach.
If we should mention some negatives points we would say that the room doors are quite noisy and if the neighbors are not respectful you will wake up every time they close the door.
Just a small advise before booking an ocean view room for an overprice make sure about what you get exactly or don’t expect too much. There are really few rooms looking to the ocean (and part of them are above the main restaurant).
As a Secret customer you are entitle to use the structures of the neighbor hotel “now larimar”, which is much bigger family hotel and offer additional dinning possibilities.

Room Tip: If you look at the hotel in direction sea I would advise to chose a room on the left hand side build...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, January 11, 2013
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing time with us and reading how much you enjoy your special Christmas vacation with us.

we hope to see you back soon and give you a warm welcome back home.

Best Regards,

Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2012

We ( myself, my boyfriend, his parents, his sisters and the fiance of one sister) spent the week of Dec. 15 - 22nd 2012 at Secrets and did not want to leave, it was amazing. The staff were all incredibly friendly and welcoming. Some of our favourites were ( but not limited to) Angel, Marcelo, Hector and Hector, Maritza, Speedy, Akon, Isaiah, really everyone. We didn't have a single staff member not smiling and helpful during the entire week long stay. The food was delicious, the rooms were always fresh and clean, the beds were so perfectly soft but firm at the same time, those pillows were clouds, incredible. We got the email address of Hector ( waiter) from Oceana to keep in touch, he and his manager ( also named Hector) really make that restaurant what it is. On top of the already beautiful decor and delicious food, the staff at Oceana really push it above and beyond. My mother in law is allergic to shellfish, as is Hector the manager, to be sure that her food was safe for her to eat, Hector the manager tasted a piece before presenting it to her. It just blew us away that he was so considerate of her needs. I am allergic to peppers ( veggie, not spice) and they made a special seperate batch of sauce for the lobster penne for me without peppers in it. Unfortunately the Mexican restaurant (at Now Larimar, so by no means is it the fault of Secrets) was not so careful with allergies and simply scraped the peppers off my meat and I got terrible ill but bounced back in a day and a half or so. This place is a dream come true and photos taken of it just do not do it justice. As far as excursions go, though Secrets hosts a number of activities every day, you'll want to go on adventures, I highly recommend zip linning with the Canopy adventures company. They were incredible. Hopefully you'll end up with the awesome tour guide we had (Manuel aka Mamajuana) he was fantastic. He kept us entertained on the ride there and back, told us all about himself, his lifestyle, we drove past his home on the way there and waved at his family, he was incredibly well educated on his country and told us all kinds of things we didn't know about the Dominican Republic. He was very upfront and honest about everything, he was wonderful. All in all, Secrets is a place I would recommend to everyone thinking about going to Punta Cana. Definitely want to go back someday.

Room Tip: first floor rooms are nice, but people can easily see into them if the black out curtains are not pu...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, January 11, 2013
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read about your amazing time with us and reading how much you enjoy your vacation. For all our team is a pleasure to know that our services and staff went above and beyond your expectations and you had an unforgettable time with us.

we hope to see you back soon and give you a warm welcome back home.

Best Regards,

Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilltown, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 29, 2012

My husband and I spent 5 days over Christmas at Secrets. We have been to numerous resorts in the Caribbean and believe Secrets is probably the prettiest and most relaxing one ever. The service is incomparable. The rooms are large and very clean. The grounds are gorgeous On the down side we were surprised to learn you have to pay $10 each to use the non-motorized water sports The $25 @ day charge for internet service is ridiculous..We found the food to be very good but were shocked to learn they expect gentlemen to wear long pants at the restaurants ( but at the buffet it is acceptable.) That seems a little too formal for a tropical resort. The staff was very friendly and sincerely wanted to make our stay as wonderful as possible.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, January 9, 2013
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are happy to know that our property meet your expectation concerning relax and beauty and thank you for your appreciation in all our services and staff friendliness during your stay, working to make it unforgettable. Just to clarify, The internet ticket is not a US$25 a day, is US$25 for 25 hours that you can use within 6 days from the purchase time. You have the chance to log in and out and save time for your next connection, as it is a service provided by an external company as the water sports.

We hope that those little points have not ruin your experience and have the opportunity to serve you again in a near future.

Best Regards,


Jazmin Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 27, 2012 via mobile

My fiancé and I (and her family, 7 in total) just spent 7 days at Secrets Royal Beach in Punta Cana. What a great place. I would like special mention 3 workers at this location! Look for Maritza (at the buffet at the Riviera). She made me smile every morning and every afternoon! Makes great eggs and AMAZING pasta! The other 2 are Hector and Hector. The first Hector is a manager at the Oceana restaurant and is just a great guy who made us feel right at home and always had a smile ad happy to talk with us! The other Hector is a server who is one of the nicest guys around! Great server, very funny and very attentive to your needs!
Well I hope the hotel reads this review and gives a copy to the 3 employees I mentioned! Again, look for Maritza, Hector and Hector!!!
Thank you very much,
Lee and the Familia!!!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, January 9, 2013
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to know that you had a amazing time during your stay with us and our staff went above and beyond to meet your expectations. Maritza, Hector and Hector thank you for your remarks, collaborators like them make us everyday give more for our guest satisfaction.

We hope to see you back soon with us to give you a warm welcome back home.

Best Regards,


Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 27, 2012 via mobile

Over all pretty nice. Food was terrible. Made a reservation for a special Christmas Eve dinner. They sat us up on bar stools on a high table. No way to set on a stool for two hours for a formal dinner, we left. I tried to explain the seating arrangements, I don't think I could get anyone to understand how uncomfortable it was.

Stayed December 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, January 9, 2013
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We regretted that our hotel didn't meet your expectation and our special celebration on Christmas eve was not as wonderful as we want it to be for all our guest. Is a shame that you didn't notify us at the moment so we could do something to make you feel better.

Anyway, we expect to have the opportunity to serve you again and show you the real way our guest are used to be treat and feel when sharing a vacation time with us.

Best Regards,


Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Saddle River, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 27, 2012

It has been 14 years since my husband and I have been able to get away without the kids for some rest and relaxation, so for our 25 wedding anniversary we chose Secrets. Here is what WE feel are some of the highlighs of the resort: 1) The weather was fantastic 2) The room and entire resort was very clean 3) The service was incredible. Here are some of areas that need some improvement: 1) The food - maybe I enjoy too much sugar and butter in my diet, but the food was very blah and my husband and I never got excited about going out to eat. In fact even thought each day had a different "theme" it was more like "Ground Hog Day" going to at at the buffet. 2) Crazy dress "rules" to eat at their restaurants. My husband and I get dressed up in suits every day for work so it was the last thing that we though of to bring dress clothing especially pants for him on a much needed vacation. On our 25 anniversary night we had reservations at the Spice Restaurant (many great reviews of this restaurant) and were told we could not go in because my husband had dress shorts on and not pants. To say that my husband was angry at the Manager there was an understatement. As we watched other men walk in with jeans on, it dawned on my husband that he had a pair of sweat pants with him - off he ran to the room to put them on and we were able to gain access to the restaurant. So, even though you pay $3000 for your vacation, make sure if you are a guy that you pants/jeans/seat pants with you to get into the restaurants. We also saw another guy wearing a nice polo shirt and dress pants who wasn't able to get into the French restaurant because he was wearing Rainbow flip flops. 3) To tip or not to tip - we paid for an all inclusive vacation so we would not have to keep grabbing for our wallets to pay for services. Well... be prepared to tip. We saw people tipping a lot and there were a few waiters at dinner that really gave you the feeling that they were expecting one. One newly married couple who just arrived at the resort and was sitting next to us at dinner one night was very uncomfortable just getting up and leaving their table without tipping the waiter - she leaned over and asked me what to do and I told her that she should not feel bad about not tipping them. This is an uncomfortable feeling that no one on vacation at an all inclusive resort should feel. 4) Hotel presentation and coupon credits - as soon as we checked into the hotel we were asked to sit down, have a drink and speak with a hotel representation. Of course after a long trip to get there, the last thing you want to talk about it how important it is to attend a beakfast for the resort to tell you more about there vacation services --UGH!!! After about 40 minutes of being nice, my husband and I told the representative that we were not interested and wanted to get to our room. No... but wait... we needed to learn how to use our coupon book for upgraded services at the hotel - we ended up not using any of these coupons - why do we want to spend more money when we already paid so much to be at an all inclusive? 5) Night time entertainment - not much to write about because there wasn't much to choose from. 6) Lights - hopefully the resort will invest in some lighting outside - very dark and easy to miss some steps. Lighting was also very poor in the bedroom.
7) Beach - the sand is beautiful, however there is so much seaweed it makes it hard to enjoy a swim. We also found the water colder then what we expected.

Room Tip: We really enjoyed having a "Swim Up" room.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, January 7, 2013
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We thank you for taking the time to post such a detailed review and highlight those opportunities points for us. Please be aware that most of our restaurants a la carte are inside services and our dress code is published in our website, Facebook, twitter and all information in the hotel. People seating in any outside restaurant, terrace or buffet are allowed to wear short pants and dress sandals. For our guest safety, Flip Flops are not allowed in any of the a la carte restaurants.

Tips are included in your vacation package, so tipping is optional and not expected from our personal.

We hope to have the opportunity to serve you again in a near future and you give us the chance to show you the real services we are recognized for.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach

Address: Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#6 Spa Hotel in Punta Cana
#8 Luxury Hotel in Punta Cana
#8 On the Beach Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Royal Beach 4.5*
Number of rooms: 373
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury®. Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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