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“Wonderful resort, great service!!” 5 of 5 stars
Review of Secrets Royal Beach

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Secrets Royal Beach
4.5 of 5 Hotel   |   Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic   |  
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Ranked #7 of 98 Hotels in Punta Cana
Certificate of Excellence
UK
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Wonderful resort, great service!!”
5 of 5 stars Reviewed December 15, 2012

Me and my boyfriend were at Secrets Royal Beach from 4-11 December. We had booked it through First Choice because of the decent price despite rubbish customer service throughout.

We booked a room with a jacuzzi on the balcony which was worth it. The hotel itself is wonderful, clean, immaculate. Grounds are well kept and were watered with sprinklers over night. The pool is lovely although there were times we could not find loungers around the pool so we ended up on the beach as there were plenty there.

The room was lovely, airy and always clean. The mini bar was included which was great. The shower was a huge shower room which was nice. The jacuzzi we used once as we requested for a bubble bath with roses which was simply lovely and the butler spent half an hour just preparing it for us!!

We are real foodies so for us food was something we were apprehensive about. We did not like the look of the buffet food in La Riviera therefore never tried it. First night we tried the seaside grill. As I realised they do not do meat as well as they do seafood. We both had steak which was cooked well but rather bland and lacked flavour. The desserts looked delicious but again tasted processed. The second night we went to Oceana which was lovely. We had dishes like lobster cream soup, seafood risotto, mahi mahi fish, creme brulee etc which were delicious. We went back here on our final night also. Other restaurants we went to across at Now larimar included the new mexican place called tamarindo which was good and Spice the japanese restaurant you have to reserve which we definitely would recommend. It was the same as benihana tepinyake. At lunch times we tended to go to the beach side grill which did yummy burgers, grilled chicken, hot dogs etc with chips and salad! Breakfast was wonderful with fresh omlettes made at the egg station, crepes and fruit etc.

The service you cannot fault on this resort as the staff are always happy to oblige and are lovely. There is a whole day of entertainment you can join in with such as rum tasting, zumba, volleyball, water aerobics etc and for joining in you get secrets resort type monopoly money which you can use to bid in their auctions for items such as dominican rum, tshirts etc.

On this resort they use dominican peso or predominantly US dollars. We booked our excursions through the lovely Cesar in the hotel at reception; swimming with dolphins which was 150 dollars each and then saona island excursion which was 100 dollars each which was definitely worth it! Do not buy souvenirs such as rum on the resort I would advise going duty free on way back home.

All in all a wonderful relaxing holiday in the gorgeous secrets resort!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 18, 2012
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read that you had enjoy your time with us and our services in general where up to your expectations. All our staff thank you for your remarks on their services and friendliness.

We will be waiting for you in a near future in order to give you a warm welcome back home.

Best regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 12, 2012

My girlfriend and I stayed at this superb resort in late November / early December. The location was good. The environment/atmosphere was great. The resort grounds/facilities were superb. The staff was most excellent. We did our research carefully and let's just say, we were glad that we picked this resort.

We booked our travel through Expedia and the shuttle ride to the hotel was without a hitch. We were greeted by a cool wash towel and a glass of chilled champaign. We checked in problem free and were greeted by our consierge Yahaira. She was great and showed us to our room (needless to say, the porter had our luggage in our room well before we even made it up to our room).

The room was very clean and when I say clean, I really mean it (considering I'm somewhat a neat freak / slight germo-phobe). While we never met our housekeeping staff, they were great in making sure the room was clean and the nightly turn-down service was a special touch. Henry who was in charge of stocking our mini-bar was on top of it and we never had to request anything because the mini-bar was always stocked.

When it comes to food, I found it quite good. We're picky eaters and surprisingly, we enjoyed the buffet at La Riviera the most. We also paid a little extra for the Friday night lobster dinner on the beach and the setting/atmosphere alone was well worth it.

Gilbel, Victor, Carlos, Jencen, Feliz, and the rest of the wait staff were excellent. Never once did I get the feeling that they were expecting a tip and they were always very friendly.

Karina, Cecilio, and Maria A. at the plaza were on top of it serving us drinks during the nightly entertainment.

Benjamin and Jeffrey from the beach were great in serving us drinks around the clock. Needless to say, they brought their smiles everytime we saw them. One thing about the chairs at the beach was that there were always guests who would throw beach towels on the chairs at 8 in the morning and would not actually show up until noon. This drove me nuts as there were quite a few chairs sitting empty with a towel over it while other guests were trying to look for a chair. The staff at the beach did their best to try and find vacant chairs for those guests but this really is an issue with the inconsiderate guests, and not the staff. I don't know how management can go about dealing with this issue, but regardless, props to the beach staff.

The entertainment team deserves a special recognition. Speedy was exceptional along with Akon who kept us entertained throughout our stay at the resort whether it be dance lessons on the beach, foam party at the pool, or the nightly entertainment at the plaza. Micky, Winnie, Cinthia and Isaias, who made up the rest of the entertainment team, worked their butts off to make our stay at the resort that much more enjoyable. I got a chance to sit down with Speedy just to have a chat and I have to say the individual attention that he gave to guests were beyond the call.

Speedy, my friend, I would come back to the resort just for you and the rest of the entertainment team!

Overall, the Secrets Royal Beach resort in Punta Cana was great, beyond what I expected. While the resort itself was great, I would like to thank each and every one of the staff who made our stay so enjoyable. Because of you, we'll definitely be back. Hopefully sooner than later!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 17, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are happy and delighted to read that you had an amazing vacation and you enjoyed every single moment with us. Everyone from our staff are so pleased with your comments and special mentions to those who gave their best for your memorable stay. We will pass them all your remarks.

Please, do not hesitate to contact us before your next visit in order to arrange a warm welcome back for you.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

Traveled here with a group of 26 people for a destination wedding. Everyone had a nice and relaxing vacation. This resort is amazing! Staff is extremely friendly. Rooms are always clean. Food is tasty. An amazing place to have a destination wedding! Definitely worth the price. Can't wait to go back.

Room Tip: pool and ovean view is great
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 16, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read how your group has enjoyed our property as you had an unforgettable wedding with us. For such an important date is our mission not only meet but exceed all guest expectation, therefore we really appreciate your feedback and the happiness to confirm that we gave you a total satisfaction.

We hope to have the honor to welcome you back for your first anniversary, please do not hesitate to contact us in order to make it as special as it may be.

Best Regards,


Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest
Level Contributor
129 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed December 11, 2012

We have returned three times to this resort, it is wonderful, we prefer a smaller quieter resort when just traveling without our children. We invited two other couples with us, We had a blast! the beach drink service was outstanding, Margarita kept us hydrated!!! The meals at the restaurants were great, we did try dinner twice next door at the sister resort and we were sorely disappointed.. terrible, service and food not worth the walk, we did not leave the resort again. Rooms were clean, and kept clean by the staff, the staff were exceedingly friendly... we absolutely love this resort and cannot wait to return. LOVE EVERYTHING ABOUT IT!!!
we also spent an afternoon at the spa.... one word.... AMAZING!!

Room Tip: try to get a room closest to the beach.. it's quieter if you turn in early.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 16, 2012
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read that, one more time you had enjoy your time with us and you had the vacations you deserve. We regret your experience with the services in the hotel Next Door, thank you for sharing it as we will pass them in order to have the opportunity to improve in our and their services.

Our pleasure will be to have you back soon with us, please do not hesitate to contact us before your next visit.

Best Regards,


Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wien
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 11, 2012

We had a lovely time in Nov/Dez 2012!!! The most deliscious menues, beautyful beach, top-hotel, very very nice people!!! Thank you to Glenny, Kuwait, Francine, Hector, Luis, Noemi, Audy, Juan Carlos and all others!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 16, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are very pleased to read that you had an amazing time in our property and that you enjoy every single detail. From food, beach and our staff friendliness.

We hope to serve you again in a near future and give you more memories to remember with us.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port-au-Prince, Haiti
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 11, 2012

the place and personnel had been just fabulous!! you can enjoy inside the hotel as well as outside on the beach.
Special for couples because is quiet and the enviroment very romantic.
You can also enjoy the spa is absolutely spectacular

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 15, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

we are really happy to know that you had a fabulous time with us and our romantic environment meet your expectations. We hope to have the opportunity to serve you in a near future.

Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

My boyfriend and i stayed for 1 week and had a fabulous experience! I had reasonable expectations because I've done lots of research before choosing this resort. Food, cleanliness, room were just what i had expected - and they were good

Hotel was well kept - nothing malfunctioned during our stay.
Food - preferred buffet so i can see the food first and sample around. It's true they repeat some food but they are usually the standard food people eat and some other new dishes every night.
LOBSTER DINNER - MUST TRY. it is the most romantic setting ever!

Customer service was BEYOND EXPECTATION (I wish i could select a higher rating that's off the scale). i was greeted and given warm towels the moment i stepped out of the shuttle. They brought over champagne when i was checking in. There were many little things that were done that showed all the staff being very attentive. Everyone who worked there were genuinely nice and helpful. I was always happy to bump into familiar faces around the resort and getting the same servers again.

There were many staffs who made our trip enjoyable. Feliz, Gilbel, Jonathan, Benjamin, Nidia, Maria A, Cecilio, Victor...etc The fun and creative entertainment team Speedy, Akon, Mickey, winnie, cinthia, isaias.

i look forward to returning to this resort

Room Tip: It is true that you will hear loud music from the plaza. However, i notice the programs usually end...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 15, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are so exited to read about your experience with us and are more than pleased to know that our services where beyond expectations.

Please, do not hesitate to contact us if you need any assistance for future visit.

Best Regards,


Jazmín Rojas M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Royal Beach

Address: Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Punta Cana
#2 Family Hotel in Punta Cana
#6 On the Beach Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Royal Beach 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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