We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Place to Relax” 5 of 5 stars
Review of Secrets Royal Beach

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Secrets Royal Beach to your Saves list
Secrets Royal Beach
4.5 of 5 Hotel   |   Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Summer Savings up 40%
Ranked #8 of 99 Hotels in Punta Cana
Certificate of Excellence
KC
2 reviews
2 helpful votes 2 helpful votes
“A Place to Relax”
5 of 5 stars Reviewed December 5, 2012

My wife and I visited Secrets Royal Beach in mid November 2012 and had a wonderful, relaxing time. We had not traveled alone since our son was born 2 years ago and this was the first time we left him at home. At the end of the trip my wife confessed to me that she could do a coupe more days at SRB!

I recommend the place for its looks, its staff, its food, and its beach.This place enabled us to completely relax, and return home ready to take on the world again. Terremoto from the entertainment team was a riot, and Martinez and Juan Manuel were top notch at the pool/beach bar and front door.

Since we will be taking our son with us next time, we will not be able to go to SRB, but we will sure visit Now next door.

If you are on the fence about this place, pull the trigger. This place is worth it. And it's not far from the airport!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 9, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking the time to post a review on TripAdvisor.

We are delighted to read about your satisfaction while staying with us and its our pleasure to serve you and confirm that our services, property, food and staff where up to your expectation and our main goal was complete, which is not only to meet, but exceed all our guest expectations.

Our sister Hotel Now Larimar will be more than proud to host your family for your next visit. Please do not hesitate to contact us if you need any assistance or information for your next visit.

Best Regards,


Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,776 reviews from our community

Traveler rating
    3,236
    981
    384
    114
    61
See reviews for
299
3,367
94
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,422)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Aurora, Illinois
1 review
5 of 5 stars Reviewed December 4, 2012

Our girls get away was the best this year. We went for a week to Secrets's all inclusive Resort and had a blast! The reception was phenomenal, our "butler" Juan Manuel, was on top of everything, offering to make reservations for our dinner and making us feel welcome. We even got lost one afternoon and ran into him and he escorted us to the spa...how sweet. The entertainment team provided so many activities throughout the day with dance classes to water relaxation classes in the pool. They also got me to dance, which I don't do and had a blast! I cannot dance!!! But Speedy was ok with that and told me he would teach me to dance. Mickey lead a dance class that had a client with down-syndrome and she had such a great time! They truly care about the customers and have our best at the forefront.

I will be back with more friends thanks to the experience we had. Who knows... I may even get married there ;) I'd recommend this resort to anyone that wants to have a great time and be spoiled.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 9, 2012
Dear guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach for your vacations and taking your time to post a review on TripAdvisor.

It has been wonderful to read about your experience during your stay with us and confirm that all our services and staff went above and beyond to give you all the best memories about our resort. For us will be more than a pleasure to welcome you in a near future for such an important day as your wedding, we are so proud to read that you are planing to share the most important day of your life with us.

Please, do not hesitate to contact us if you need any assistance or information about all our services.

Best regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Holland, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

I'd been looking forward to our vacation the entire year and when we arrived at Secrets, boy was I surprised. The front desk attendees were pleasant and cordial. Welcoming us to the resort. We were then greeted by Juan Manuel who made us feel at home. He walked us to our room and highlighted key points of interest that he thought were helpful. At our room he asked what and where we wanted to have dinner while we were there and he made all our reservations. I'd never been given such service!!

When we went out to venture and get acquainted with the grounds we were greeted by friendly staff members that directed us when we were lost. We were shown where the restaurants were and what to do during our down time. The entertainment team, Speedy, Mickey, Winnie and Akon went well beyond their call of duty to fill our days by the pool and evenings after dinner with memorable activities that will not be soon forgotten. They are truly an awesome entertainment team. Our waiters provided all the drinks we wanted and with genuin friendliness made our evenings so much fun.

I will definitely return to this resort and recommend anyone that wants to just have fun, let down your hair and relax. Any other place I choose to visit will have a high order to meet. Thank you staff and now friends for an unforgettable experience.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 9, 2012
Dear Guest,

On behalf of our general Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We really appreciate your time to share with other travelers your amazing experience with us and your remarks regarding our services, food quality and over all our friendly staff, who went and will always go above and beyond to exceed your expectations.

We hope to have you back with us again to give you another unforgettable experience.

Best Regards,


Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 1, 2012

Very satisfied was a great vacation some of the service speak and understand also German the was very helpful would come back to this hotel recommendable is also the factory from Larimarstein and the Island of Saona

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 6, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking the time to post a review on TripAdvisor.

We are thrilled to read that you had a fantastic vacation with us due to our staff. We hope to have the chance to serve you again in a near future.

Best Regards,


Jazmin Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2012

We've been home almost a week from our vacation at Secrets Royal Beach and I wish we were still there.

To begin my review we did a lot of research on Trip Advisor, mainly to find out what out what kind of negative reviews there were. This way, when we arrived, we could find out for ourselves the validity of these complaints. To all of the people who had nothing good to say, I have no idea where you stayed, but this resort was one of the best we've ever visited.

At check in we were brought a glass of champagne and offered cool towels and greeted with a welcome home. We were delighted. The people at the front desk were extremely friendly and conciliatory, even though our rooms weren't ready. Mind you our arrival was approximately noon, so we were not surprised.

We were then introduced to Jorge. Before too long into our conversation with him, we realized that he was the first contact regarding the "time share" spiel, that we were warned about by our travel agent. We made it clear to him that we would not be interested in sitting through the full ninety minutes sales pitch. We told him that we would go and be intruduced to the sales staff so that he could get his points. He gave us our "coupons" the next day and we went to the Now plaza for the sales pitch, where we made it perfectly clear that we had no interest in sitting through their 90 minute presentation or investing in their "Vacation Club". No reflection on the resort itself, but the sales staff is very aggressive and when "Brent" a Canadian, discovered our lack of enthusiasm, he became downright rude, and without a word, just got up and left. I guess that was our dismissal, so we left. I just hope that Jorge didn't lose his job because of us. This was probably the worst thing that happened to us...can't win them all.

Back to happier times.

Our room was beautiful and immaculately clean. We also faced the service road, but who goes to a resort to stay in their room the whole time? We would sit on our balcony with our morning coffees and watch the staff go to work. If they saw us in passing they would say "Hola" and smile. This was a wonderful quiet time before our busy day of relaxing, either on the beach or poolside. When we go on vacation we are not the type that are on the go from sunup to sundown, so this place was perfect for all 4 of us.

The restaurants..
The Riviera Buffet was wonderful. The 2 hostesses on duty most times were
so friendly and Raquel took quite a shine to my husband. There was plenty of variety for the discerning palate. I loved my omelet every day at breakfast. We also ate there for most lunches and a couple of evenings depending on the theme.
Our experience at Oceana was also great. The food was very tasty. The only problem was that when my husband and my girlfriend ordered the scallops, the dish that they received was not at all what they expected.
The Seaside Grill was our best experience of the week. The service was topnotch, and our food was so good that it melted in our mouths.
Spice - we were told that we needed a reservation to go there. What we weren't told is that the reservation is actually only for the hibachi side. We made our reservation the first day for what we thought was 7 pm Thursday. When we were handed our reservation slips, we put them away until we thought we would need them (Thursday). We arrived at the restaurant shortly before 7, looking forward to a great evening of Japanese fare. We were promply told by the hostess that we were very late. When double checking with her we noticed that our reservation was actually for 6:10 pm. Oh well, our bad for not looking at our reservation slips, LOL.

Overall our experience at Secrets was the most relaxing, Everyone on staff, from the maintenance crew to the management was the most sincerely friendly that we have ever met. Their favourite greeting was "Hola, como esta?" If you didn't respond with "Excellente", they would look at you and wait for it. It became quite a joke with us.. Francis, the bar steward at the front lobby bar was the most congenial, I think. He introduced himself the first day and I think he spoke the best English of anyone. One evening we were enjoying the entertainment at the Plaza and the gentlemen in our foursome decided that they had drank enough Presidente for a while and asked for Coors Lite. Francis went out of his way to comply because it is not stocked at the main bar. He sent someone to get some from the pool bar and we had Coors Lite for the rest of the evening if we wanted.

I believe that the complainers of this world should probably walk a mile in someone else's shoes before being so judgmental.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 9, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacation and taking your time to post a review on TripAdvisor.

We are delighted with your review and all your remarks about our food, services, property in general and specially our staff friendliness and services. We all are more than proud to know that you felt like royalty with us, reason why we all expect to have the opportunity to welcome you back soon.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 28, 2012

It was honestly the most perfect honeymoon I could have ever dreamed of. My husband and I both had SUCh a good time. We were so impressed with the service. Everyone was so loving and kind and willing to help. It was an amazing experience. The food was just EXCELLENT and I honestly would not have changed a single thing about the resort. Our room was amazing, the service was WAY above expectations, the food was outstanding, and the actual hotel was gorgeous. It was amazing...I would go back in a heartbeat. I would HIGHLY recomment this resort...it was absolutely outstanding!

Room Tip: All rooms are amazing...you won't be disappointed
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 4, 2012
Dear Guest,

On behalf of our General Manager, we want to thank you for choosing Secrets Royal Beach for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read that our property, services, room and staff made from this vacation time, the most amazing experience ever for you and we got our main goal, is our guest satisfaction, better when you are celebrating such an amazing occasion as it is your honeymoon.

We hope to have you back with us soon, in order to celebrate your 1st anniversary or just to enjoy a relaxing time together.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2012

Couldn't have been more perfect. We upgraded to a "swim up" room and were very happy with the results. The food was excellent, the service from everyone was genuine. We tried every drink we saw but the Coco-Loco was definitely our favorite. They could not have done any more to make our trip better. We coupled our trip with Apple Tours.

Room Tip: Room 5181, best room in the resort.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, December 4, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are more than glad to hear that you had an amazing time with us, and that your room, our services and our staff went above and beyond to meet and exceed your expectations.

We hope to have the opportunity to serve you again and see you enjoying a Coco Loco in our beach or pool bar.


Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Secrets Royal Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets Royal Beach

Address: Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#8 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Royal Beach 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Caribbean Online Mgt Corp., BookIt.com, Orbitz, Odigeo, Priceline, Expedia and Hotels.com so you can book your Secrets Royal Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Royal Beach Hotel Punta Cana

Owners: What's your side of the story?

If you own or manage Secrets Royal Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.